FAQs
Does Purple offer free shipping?
Purple offers free shipping on select purchases. You'll need to keep an eye out at the checkout to see whether you're saving. When buying a Purple mattress or base, you can opt for in-home setup alongside your delivery for an additional cost.
Can I get a Purple military discount?
Yes, active or retired members of the military, healthcare workers, first responders & even truckers can all get a one-time discount of 10% off a Purple order. To qualify and receive your unique Purple promo code, you'll just need to verify using a valid work or faculty email address.
Can I get a Purple student discount?
Yes, students & teachers can also get a discount of 10% through the Purple education discount. You'll also need to verify your status to qualify - all the details can be found on the Purple website.
Does my Purple Mattress come with a warranty?
Yes, when you order a Purple mattress, you're covered by a 10-year warranty, protecting you from any faults. You also have the 100-night trial, which lets you take your new mattress for a test spin and actually see how you sleep on it before you're locked in, plus you can buy accident protection for 3 - 10 years, with Purple Mattress prices starting from $49.99.
What is the Purple return policy?
Purple gives you 100 days from the date of your mattress purchase (and 30 days from the date you bought your pillows or bedding) to return items to Purple if you're not happy. For any product with a 100-day return period, you will need to sleep on them for at least 30 nights before Purple will allow you to return the item. Returns are free and can be arranged by getting in touch with the Purple customer service team.
How do I contact Purple customer service?
If you want to speak with the Purple customer service team, you can call 1 (888) 848-8456, or visit their website and use their Live Chat feature. Their team is available to support Monday to Sunday between 6am - 11.30pm (MST), and can advise on everything from orders & tracking to refunds & warranties.
Hints and tips
Watch out for Purple Mattress sales: Purple tends to run seasonal sales around key retailing events such as Christmas, New Year's and Black Friday. During these events, they offer up to 50% off selected purchases, making this a great time to check for a new mattress.
Look for Purple Mattress bundles: If you're in the market for a few different bedding products, Purple bundles can be a good way to save on multi-item purchases. You'll often find bundles such as bases with a mattress or bedding with your pillows available on the Purple site. We've seen bundle deals offer up to $800 off.
Get a Purple student discount: Students can save 10% on one order from the brand by verifying with a valid faculty email address. Just provide your email address through the Purple website to be sent your exclusive code.
Get a Purple professional discount: Healthcare professionals first responders, members of the military (active or retired), teachers & truckers can also get a one-time discount of 10% off your orders. Just verify with a valid workplace email address and your code will be sent to your inbox.
Refer a friend to Purple: Buying a new mattress can be expensive, but if you refer a friend to them, Purple will give your friend 5% off their first purchase worth over $200. Once they've made their purchase, you'll receive a $25 Amazon gift card as thanks.
Sign up for the Purple newsletter: When you sign up for the Purple newsletter, you'll be kept updated on new products, promotions & sales on all things bedding. To make things even better, new customers will get $50 off their first mattress purchase.
Receive texts from Purple: If you're happy to receive the newsletter via text, you can also provide the brand your phone number to get updates direct to your phone. New sign-ups will receive a one-off discount code for $75 off their next order, too.
How to use Purple promo codes
1. Select one of our Purple promo codes you want to apply to your order.
2. Click "Get Code" to reveal your unique code and copy it to your clipboard for later.
3. Head over to the Purple website to start shopping, adding the items you want to your shopping cart as you go.
4. Once you have the item(s) you want, proceed to the view shopping cart dashboard.
5. Look below the pricing column (located on the right), to find a field labeled "Promo code."
6. Click "Add" and manually enter your code, then click "Apply".
7. Your order total should now have changed to reflect your saving.
8. Proceed through the rest of the checkout as usual to place your order.
How we source coupon codes
The coupons you’ll find on Tom’s Guide have been sourced by our dedicated coupons team, who use the web, our relationships with retailers, & our affiliate networks to find the latest codes. The offers on each coupon page are updated every few days to ensure we feature the freshest ways to save, and our commercial team (based in London) also sources exclusive codes and sales info directly from some of the biggest retailers around.
How we test coupon codes
All the coupon codes we list on our pages have been tested by our deals & offers teams to check they work as intended before they’ve been uploaded. You’ll find a wide range of coupons on Tom’s Guide, including free shipping offers, student discounts, and savings on various kinds of products.
To ensure that all listed codes are available to use, we don’t include any one-time use or user-specific coupons. We also provide as much information as we can to keep things as clear as possible - any expiry dates or terms & conditions will be listed alongside the code. Look for the ‘Terms & Conditions’ text - you’ll be able to click this to expand this section for more details.
What to do if a coupon code doesn’t work
We take care to only list tried & tested coupons on our pages, so all codes should be active and confer the listed discount or deal. However, although we keep up to date with expiry dates and any terms & conditions, sometimes retailers change these before we can update our pages.
Should a coupon fail to work as expected, check you meet any listed requirements. These can include minimum spends, multibuy offers, or product-specific promotions (i.e. 10% off selected tablets). You can view all associated requirements by clicking “View terms and conditions” below your code.
If this does not solve your issue, you can contact our customer service team by emailing coupons.tomsguide@futurenet.com. Make sure to let us know which coupon you were trying to use and which page this was listed on, and we’ll be in touch to help as soon as possible.
How we make money
Tom’s Guide makes money from coupons through a commission-based model. We have agreements in place with each retailer on our site - for every purchase made using one of our coupons or deals, we earn a small percentage of the order total back in commission.
Thanks to this model, we can save our customers money without charging them a thing. You won’t pay a penny to get the discounts listed on our pages, so whichever code or deal you choose, you’ll get exactly what it says on the tin.
If you're looking for more information on Tom's Guide coupons, you can also read more about How We Source Coupon Codes and How to Use Them on our dedicated page.
