Best Buy stores and BestBuy.com have lenient holiday return policies, although nowhere near as customer-friendly as last year’s policies. BestBuy.com and store purchases made between November 1, 2008 and December 24, 2008 may be returned through January 24, 2009 (last year’s policy allowed returns through January 31, 2009). Product exceptions (monitors, projectors, digital cameras, camcorders, radar detectors, and used video games) have a return deadline of 14 days from Christmas (January 8, 2009). That’s somewhat understandable, since some of these products fall into the “wardrobing” category: merchandise that can be bought, used during a vacation, and then returned as defective or unwanted. Best Buy’s exception policy for computers is a bit harder to understand. For desktop and laptop computers, you essentially have 14 days to return the item. If you bought a computer as a gift on Black Friday, your return period has already expired, even before Christmas. Best Buy’s policy goes on to state that “These exceptions are subject to the terms of our standard online return policy." Since the standard policy calls for restocking fees for desktop and laptop computers, this basically amounts to Best Buy having no holiday return policy for computers. Bah, humbug indeed. Last year, Best Buy included both desktop and laptop computers in its January 31, 2009 deadline. Further, desktop computers were not considered an exception item (nor should they be, since desktop computers are hardly a wardrobing item that corrupt shoppers long to take with them on vacation).
Best Buy Stores and BestBuy.com Holiday Return Policy