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Sony Hints at Compensation for PSN Users

By - Source: Sony | B 44 comments

Another day, another update on Sony’s PSN situation.

Yesterday Sony published a special Q&A for users concerned about the massive breach that resulted in a huge compromise of PSN user data. Titled Q&A #1, we had a feeling that that post would not be the last Q&A we would see from Sony on the subject of the breach.

Indeed, today, Sony posted another Q&A, this one addressing concerns about PSN service rather than personal data that may have been taken. Since PSN went down, and even after Sony revealed the full scope of the attack, there has been a solid group of users more concerned with when PSN is coming back, if trophies will be affected and whether or not there will be any compensation for users affected by the outage.

The short version: Download history/friends list/settings will not be affected by the outage, trophies earned in single-player offline games will still be intact when PSN service resumes and PS+ cloud saves will be retrievable once PSN is restored. Sony also said that it is working on a “gesture of goodwill” for PSN users as well as a “make good” plan for players of the PS3 versions of DC Universe Online and Free Realms.

Check the full Q&A below:

Q: Will our download history/friends list/settings be affected by the PSN downtime?
A: No, they will not.

Q: Will trophies that were earned in single-player offline games during the outage be intact when the service resumes?
A: These trophies are intact and will be re-synched when the network is once again operational.

Q: Will my PS+ cloud saves be retrievable?
A: Yes, once PSN is restored.

Q: What if we have a subscription to PS3 MMOs DC Universe Online or Free Realms? Will we get compensation for that?
A: From Sony Online Entertainment: “We apologize for any inconvenience players may have experienced as a result of the recent service interruption. As a global leader in online gaming, SOE is committed to delivering stable and entertaining games for players of all ages. To thank players for their patience, we will be hosting special events across our game portfolio. We are also working on a “make good” plan for players of the PS3 versions of DC Universe Online and Free Realms. Details will be available soon on the individual game websites and forums.”

Q: Will there be a goodwill gesture for the time we haven’t been able to utilize PSN/Qriocity?
A: We are currently evaluating ways to show appreciation for your extraordinary patience as we work to get these services back online.
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Top Comments
  • 23 Hide
    Memoscorp , April 30, 2011 2:53 AM
    JOSHSKORNWhat a great time to be a XBOX 360 fan.


    It's always a good time to be a PC fan.
  • 21 Hide
    Ragnar-Kon , April 30, 2011 2:56 AM
    MemoscorpIt's always a good time to be a PC fan.

    +1 to that.
Other Comments
  • 2 Hide
    house70 , April 30, 2011 1:54 AM
    Hints?
    You're darn right you're compensating the customers! After such an epic fail is safeguarding the data, nothing less than that would do.
  • Display all 44 comments.
  • -3 Hide
    JOSHSKORN , April 30, 2011 2:42 AM
    What a great time to be a XBOX 360 fan. :D 
  • 23 Hide
    Memoscorp , April 30, 2011 2:53 AM
    JOSHSKORNWhat a great time to be a XBOX 360 fan.


    It's always a good time to be a PC fan.
  • 21 Hide
    Ragnar-Kon , April 30, 2011 2:56 AM
    MemoscorpIt's always a good time to be a PC fan.

    +1 to that.
  • 1 Hide
    chick0n , April 30, 2011 2:59 AM
    You forgot what happened when Xbox live got hacked just couple years ago? damn people forget things FAST.
  • 0 Hide
    jednx01 , April 30, 2011 3:00 AM
    Well Sony really needed to start doing something. This whole PSN thing is really a HUGE problem for them...
  • 1 Hide
    eklipz330 , April 30, 2011 3:00 AM
    chick0nYou forgot what happened when Xbox live got hacked just couple years ago? damn people forget things FAST.

    yeah of course i forgot, my 360 was red ringed at the time... damn fanboy
  • 2 Hide
    Anonymous , April 30, 2011 3:03 AM
    At least until hackers move onto Xbox Live, Steam or whatever they deem a good target to steal info from. Realistically nothing is 100% safe, nothing is 100% secure.
  • 1 Hide
    alhanelem , April 30, 2011 3:22 AM
    I dont care about PSN since i got my ps3 when it was down, plus i got a YLOD too....
  • 4 Hide
    Hellbound , April 30, 2011 3:32 AM
    Ragnar-Kon+1 to that.
    +1 from me :p 
  • 0 Hide
    spentshells , April 30, 2011 4:44 AM
    jeeze I really want a cheap NFL Jersey for some reason
  • 2 Hide
    NuclearShadow , April 30, 2011 5:50 AM
    The PS3 it only does EVERYTHING including jeopardizing your personal data and credit card.
    What more could you ask from a console?
  • 2 Hide
    jibbs , April 30, 2011 6:11 AM
    What about the people who play good games?
  • 0 Hide
    guantan , April 30, 2011 6:14 AM
    I love my PS3 but due to only having horrible satellite internet available at my house I'm only only the network for updates and downloads..no gameplay possible.

    Hopefully this is a legit hacking attempt and not a sneaky NGE update for the network cause by SOE.
  • 2 Hide
    memadmax , April 30, 2011 8:16 AM
    The only thing that will make me happy is "other os" restored to my ps3... one of the reasons I bought the damn thing....
  • 2 Hide
    jalek , April 30, 2011 8:46 AM
    Now that they've determined the attack came from the internet, they'll be sending out a patch to remove internet capabilities from all PS3's.
  • 3 Hide
    belltollsforthee , April 30, 2011 8:48 AM
    PC>360 or PS3 as always, never hear of the ENTIRE INTERNET being shut down.
  • 2 Hide
    vk_87 , April 30, 2011 9:22 AM
    Could the downtime have happened because of the new firmware with the 'REBUG' feature? With Sony pulling the plug?
  • 1 Hide
    back_by_demand , April 30, 2011 10:39 AM
    If they give compensation to anyone they have to give it to everyone, otherwise you lodge a suit for unfair treatment. Even if damages ran to just $100 each, with 70 million users affected it could cost $7 billion.

    That's not chump change to anyone.

    Add legal fees and see that cost rise, so..........

    Class action lawsuit anyone?
  • 2 Hide
    house70 , April 30, 2011 12:38 PM
    back_by_demandIf they give compensation to anyone they have to give it to everyone, otherwise you lodge a suit for unfair treatment. Even if damages ran to just $100 each, with 70 million users affected it could cost $7 billion.That's not chump change to anyone.Add legal fees and see that cost rise, so..........Class action lawsuit anyone?

    nah, they'll just offer some credits to their online store or something similar.
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