Yesterday Sony published a special Q&A for users concerned about the massive breach that resulted in a huge compromise of PSN user data. Titled Q&A #1, we had a feeling that that post would not be the last Q&A we would see from Sony on the subject of the breach.
Indeed, today, Sony posted another Q&A, this one addressing concerns about PSN service rather than personal data that may have been taken. Since PSN went down, and even after Sony revealed the full scope of the attack, there has been a solid group of users more concerned with when PSN is coming back, if trophies will be affected and whether or not there will be any compensation for users affected by the outage.
The short version: Download history/friends list/settings will not be affected by the outage, trophies earned in single-player offline games will still be intact when PSN service resumes and PS+ cloud saves will be retrievable once PSN is restored. Sony also said that it is working on a “gesture of goodwill” for PSN users as well as a “make good” plan for players of the PS3 versions of DC Universe Online and Free Realms.
Check the full Q&A below:
Q: Will our download history/friends list/settings be affected by the PSN downtime?
A: No, they will not.
Q: Will trophies that were earned in single-player offline games during the outage be intact when the service resumes?
A: These trophies are intact and will be re-synched when the network is once again operational.
Q: Will my PS+ cloud saves be retrievable?
A: Yes, once PSN is restored.
Q: What if we have a subscription to PS3 MMOs DC Universe Online or Free Realms? Will we get compensation for that?
A: From Sony Online Entertainment: “We apologize for any inconvenience players may have experienced as a result of the recent service interruption. As a global leader in online gaming, SOE is committed to delivering stable and entertaining games for players of all ages. To thank players for their patience, we will be hosting special events across our game portfolio. We are also working on a “make good” plan for players of the PS3 versions of DC Universe Online and Free Realms. Details will be available soon on the individual game websites and forums.”
Q: Will there be a goodwill gesture for the time we haven’t been able to utilize PSN/Qriocity?
A: We are currently evaluating ways to show appreciation for your extraordinary patience as we work to get these services back online.