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EA Lands ''Worst Company In America'' Award Again

By - Source: The Consumerist | B 49 comments

EA has landed the title of "Worst Company in America" for the second year in a row.

Consumer Reports subsidiary blog The Consumerist said on Tuesday that for the second year in a row, readers have voted Electronic Arts as the Worst Company in America, beating out Bank of America once again.

According to the report, the games publisher has repeatedly failed at three core requirements of running a consumer-friendly business: (1) provide a product people want and like, (2) sell that product at a reasonable price, and (3) support its products. What supposedly locked EA into its current designation was Peter Moore's apology last week, saying the company could "do better" while pointing out the faults of other companies.

Among the list of companies competing for the title of "Worst Company in America" were Google, AT&T, Verizon, Apple, Microsoft, Paypal, Best Buy, Sears, and a number of others -- even Carnival. Eventually the fight came down to Bank of America, Comcast, Ticketmaster and EA, and then Bank of America (22.47-percent) versus EA (77.53-percent).

"This is the same poll that last year judged us as worse than companies responsible for the biggest oil spill in history, the mortgage crisis, and bank bailouts that cost millions of taxpayer dollars," Moore said last week. "This year’s contest started in March with EA outpolling a company which organizers contend is conspiring to corner the world market on mid-priced beer, and (gulp) allegedly waters down its product."

The Consumerist points out two possible factors that may have landed EA its current rank: the SimCity (5) launch and the game's always-on Internet requirement, and EA CFO Blake Jorgensen talking (and then later correcting himself) about all future games offering in-game purchases for advancing a level, buying a new character, buying a new weapon and so on. He said "consumers are enjoying and embracing that way of the business."

The Consumerist has been running its Worst Company in America poll since 2006. Those landing the Golden Poo award prior to EA's two-year run include BP (2011), Comcast (2010), AIG (2009), Countrywide Financial (2008) the RIAA (2077) and Halliburton (2006). The runner-up over the last three years has been Bank of America.

"When we live in an era marked by massive oil spills, faulty foreclosures by bad banks, and rampant consolidation in the airline and telecom industry, what does it say about EA’s business practices that so many people have — for the second year in a row — come out to hand it the title of Worst Company In America?" the blog asks.

Does EA deserve to be ranked as the Worst Company in America again? Did the company merely suffer bad timing due to the issues surrounding SimCity 5's launch? What could EA do better so that it doesn't land on the poll again?

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Top Comments
  • 41 Hide
    matt grafton , April 9, 2013 8:32 PM
    Kim Jong-un has a better customer service rating than EA
  • 23 Hide
    Gamer_Pollution , April 9, 2013 8:54 PM
    What can EA do to not be the worst company in America? Well, how about overtime for workers, less DRM, preferably none at all, put their games on Steam instead of :shudder: Origin. Have better customer support, not buy out companies and IP's and then releases shitty sequels. Less DLC, fucking Battlefield 3 DLC, too many! Cant think of any more.
  • 20 Hide
    xomm , April 9, 2013 8:24 PM
    The RIAA will win the Golden Poo award in 2077. You heard it here first, folks.
Other Comments
  • 13 Hide
    xpeh , April 9, 2013 8:02 PM
    I'd be lying if I said that I didn't expect this.
  • 12 Hide
    dalethepcman , April 9, 2013 8:05 PM
    LOL
  • 15 Hide
    nukemaster , April 9, 2013 8:07 PM
    I would vote for that for sure. Sorry EA, you guys just are not getting any better.
  • 20 Hide
    xomm , April 9, 2013 8:24 PM
    The RIAA will win the Golden Poo award in 2077. You heard it here first, folks.
  • 41 Hide
    matt grafton , April 9, 2013 8:32 PM
    Kim Jong-un has a better customer service rating than EA
  • -4 Hide
    puggle man , April 9, 2013 8:33 PM
    I fail to see how a company like EA could be worse than Philip Morris, Corrections Corp of America, or BoA. They make games with annoying features... so what? It's better than killing and stealing from people.
  • 12 Hide
    bigdragon , April 9, 2013 8:35 PM
    I'm rather shocked that Carnival didn't do better this year. EA really shot themselves in the foot with their SimCity launch failure, all the lying about the online requirement, and then that last minute letter. I have to deal with crap companies like Sears, Bank of America, BP, and Ticketmaster during the day. The last thing I want to do is come home to unwind with a video game that's equally as bad or flat-out doesn't work. This is the kind of thing EA produces. Please boot Peter Moore and the rest of the execs from EA. Time for a house cleaning!
  • 23 Hide
    Gamer_Pollution , April 9, 2013 8:54 PM
    What can EA do to not be the worst company in America? Well, how about overtime for workers, less DRM, preferably none at all, put their games on Steam instead of :shudder: Origin. Have better customer support, not buy out companies and IP's and then releases shitty sequels. Less DLC, fucking Battlefield 3 DLC, too many! Cant think of any more.
  • -4 Hide
    dgriffs , April 9, 2013 9:13 PM
    Lol I wouldn't call them the worst company in America.EA publishes plenty of triple A titles and people like them. Sure they have made some bad decisions recently but realistically none of that has been serious. Many people are stuck paying for sub-par internet or cellphone service because of the lack of options in their area. What about airplane companies that charge you for bringing luggage along? If I had to pick the worst company in America it would probably be something like Monsanto who harasses independent farmers and pays off congressmen.
  • 0 Hide
    dgriffs , April 9, 2013 9:13 PM
    Lol I wouldn't call them the worst company in America.EA publishes plenty of triple A titles and people like them. Sure they have made some bad decisions recently but realistically none of that has been serious. Many people are stuck paying for sub-par internet or cellphone service because of the lack of options in their area. What about airplane companies that charge you for bringing luggage along? If I had to pick the worst company in America it would probably be something like Monsanto who harasses independent farmers and pays off congressmen.
  • 0 Hide
    dgriffs , April 9, 2013 9:14 PM
    Lol I wouldn't call them the worst company in America.EA publishes plenty of triple A titles and people like them. Sure they have made some bad decisions recently but realistically none of that has been serious. Many people are stuck paying for sub-par internet or cellphone service because of the lack of options in their area. What about airplane companies that charge you for bringing luggage along? If I had to pick the worst company in America it would probably be something like Monsanto who harasses independent farmers and pays off congressmen.
  • 1 Hide
    imkvn , April 9, 2013 9:27 PM
    No, I think the article was quite correct. If I payed for a service or item that day I would be able to use it. With EA they had a lot of time to plan for sim city, but seems like they didn't care. Worst of all they didn't let you have a refund or give you extra content for waiting. It took at least a week to get everything running and you paid for that?
  • 1 Hide
    imkvn , April 9, 2013 9:27 PM
    No, I think the article was quite correct. If I payed for a service or item that day I would be able to use it. With EA they had a lot of time to plan for sim city, but seems like they didn't care. Worst of all they didn't let you have a refund or give you extra content for waiting. It took at least a week to get everything running and you paid for that?
  • 0 Hide
    A Bad Day , April 9, 2013 9:49 PM
    Looking forward to profits from shortselling against EA's stocks.
  • 0 Hide
    fantanel , April 9, 2013 9:49 PM
    well done :) 
  • 3 Hide
    belardo , April 9, 2013 9:51 PM
    This new blog-text seems to suck, I vote it the worst. It looks great. But you have to click and click and click and click to get to the last response. rather than the specific page number. Its like Tomshardware doesn't want people to respond? Also, I cannot post this on CHROME?! #1 browser in the world and it doesn't work?!
  • 2 Hide
    patrick47018 , April 9, 2013 9:53 PM
    Lulz. I am "so" suprised! EA Worst Company!!!! Really???? I "cannot" believe that! They are a "fine" and "fair" company that makes "amazing" games with amazing features, you know like the new Sim City
  • -3 Hide
    agentbb007 , April 9, 2013 10:00 PM
    So much hate on EA, I like them. They gave me a free game (Dead Space 3) and I am now really enjoying SimCity...
  • 0 Hide
    memadmax , April 9, 2013 10:57 PM
    Die EA Die
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