You're probably backing up your computer's contents to an external hard drive (and if you're not, you should be), but that's really not enough. Both your PC and your backup drive could be lost to theft, flood or fire. Cloud-backup services, also known as online-backup services, put your valuable information in an offsite repository that never goes offline and is available from anywhere.
Based on more than 40 hours of testing, our top pick among cloud-backup services is IDrive ($13.90 for the first year for Tom's Guide readers), which backs up an unlimited number of PCs, Macs, smartphones and tablets for a reasonable price. IDrive is the best choice if you have multiple computers and phones to back up.
Our value pick is the very user-friendly Backblaze, which gives you unlimited storage space for just $50 per year, but backs up only one machine (and an attached external drive) per account. Backblaze is the best choice if you have a single computer and just want to back it up without worrying about the details.
How We Tested and Rated
We took into consideration several factors: storage costs, ease of file restoration, computer-resource usage, unique features and ease of use and of installation. Upload speed also matters, because while your initial backup happens only once, the backup can take days or even weeks if it's several hundred gigabytes. We give bonus points to those online-backup services that let you mail in a hard drive full of data to start the process or send you one to restore your data.
Our testing and evaluating was done on a 2017 15-inch Apple MacBook Pro booting into Windows 10. Mobile apps were run on a Google Pixel XL 2 running Android 8.1 Oreo. We monitored data-transfer rates on the MacBook with GlassWire, and CPU usage using Windows' built-in Resource Monitor.
Each cloud-backup service was tested individually, then uninstalled from both devices before the next test. The test set of files to back up consisted of 16.8GB of documents, photos, videos and music. We uploaded this data to each service's cloud servers, then restored a 1.12GB subset of these files to the laptop.
The testing environment was a home in Middleton, Wisconsin, provisioned by TDS Telecom Extreme 300 Fiber internet service. Internet speeds during testing were typically 280 megabits per second (Mbps) down and 120 Mbps up, according to Speedtest.net.
IDrive offers the most bang for the buck, backing up an unlimited number of machines to either a 2TB ($13.90 for the first year for Tom's Guide readers) or a 5TB limit, which should be enough for most people. IDrive's upload speeds are fast, its mobile apps actually back up the devices they run on, it provides a generous file-syncing option and it even lets you mail in a full drive instead of spending days uploading data. IDrive also keeps old copies of each file forever, which is handy, but you'll have to mind those storage caps.
Backblaze is still the cheapest online-backup solution, and the easiest to use — you literally can just set it and forget it. We also like the generous restore-my-mail feature and its rapid upload speeds. But Backblaze is not ideal for anyone with multiple machines to back up, unless you have nearly unlimited storage needs, and it has few extra features.
Acronis True Image is a disk-imaging program with a cloud-backup component tacked on. But it's not a kludge — it's perhaps the most powerful and versatile online-backup solution available, with mobile-device and social-media backups, syncing and sharing options and even ransomware protection. For the 2019 edition, it even includes a "survival kit" which quickly creates a bootable file-restoration tool. The downsides are that Acronis is expensive, has a confusing pricing structure and doesn't back up external or networked drives.
Other Backup Services Reviewed
Carbonite says it offers unlimited storage, but you'd better read the fine print, as it doesn't automatically back up large files, external drives, or any kind of video file, on its lowest pricing tier. To get those functions, you'll have to trade up to the point where Carbonite Safe is no longer competitive. Multiple machines are supported on a single account, but each costs as much as the first. On the plus side, the software is attractive and easy to use.
SpiderOak was the first online-backup (or online-syncing) service to make sure the customer held a private, exclusive encryption key. Most other online-backup services now offer the same thing, but SpiderOak also has strong file-sharing and -syncing features, as well as support for unlimited machines and, if you insist, backups of system files and applications. Yet SpiderOak's storage-space pricing is so high that it's more competitive with Dropbox than it is with IDrive, and while its file-restoration speed was amazingly fast, its initial upload speed was glacial.
Zoolz has a lot of features and an attractive, easy-to-use interface. The service permits multiuser accounts, lets you back up applications and system files and, at least at the time of this writing, is appealingly priced. But its Achilles' heel is that the Zoolz storage servers are just rented space on Amazon's Glacier cloud service, which is agonizingly slow to access. It doesn't help that the Zoolz mobile apps are next to useless.
Online Backup vs. Online Syncing
Cloud-backup services aren't the same as online-syncing services like Dropbox, Google Drive, iCloud or OneDrive. An online-syncing service creates a cloud-based mirror of a specific set of files or folders on your device, and pushes out identical copies of those files to all of your linked devices.
Cloud-backup services are simpler. They continuously or periodically copy all or most of the files and folders on your computer to their own cloud servers. Your data stays on those servers until you need it. Most cloud-backup services offer generous amounts of storage for a subscription fee that is much cheaper, gigabyte for gigabyte, than an online-syncing service.
All of the cloud-backup services we tested in 2018 — Acronis True Image, Backblaze, Carbonite Safe, IDrive Personal, SpiderOak One and Zoolz Cloud Backup — protect your data with industry-standard encryption. They also let you encrypt your data yourself with your own private key before uploading the data, although only SpiderOak makes this the default option. (But if you lose your private key, the cloud-backup service can't recover your data.)
Otherwise, cloud-backup services can vary greatly. Some let you back up system files and applications, some back up smartphones and tablets, some provide software to back up to a local drive, some let you share files with other people, and some even provide file-syncing functions.
But while a couple of online-backup services let you back up an unlimited number of devices, and a few others give you unlimited online storage space, none gives you unlimited space for unlimited devices.