FAQs
Does Dell offer free shipping?
Many products purchased directly from Dell are sold with free next-day shipping included. These products will be marked with a green tick in a box symbol, so look out for these whilst shopping. If items are not covered by Dell's free next-day shipping, they may incur additional charges, which will be listed at the checkout.
Can I get a Dell student discount?
Yes, Dell offers plenty of student-only discounts on selected products that can take as much as 30% off the usual price. We've created a guide on how to get a Dell student discount to help you make the most of these savings. Right now, the brand is offering an exclusive student discount for 5% off.
What is the the Dell Trade-In service?
Dell operates a trade-in system that lets you trade in your old devices to receive credit that you can put towards your next purchase. Let Dell know which device you want to trade in and what condition it's in and they'll let you know how much credit it's worth. If you're happy with the price on offer, they'll arrange free shipping so you can send it to them.
Does Dell offer a warranty on products?
Yes, Dell offers a limited-hardware warranty on most of its products. This can vary from a 1 to 5-year warranty. Find out more on the limited hardware warranty page on the Dell website. Some products may be eligible for a warranty extension that you can check on the warranty & service extension page.
Does Dell accept returns?
Dell will accept returns on most purchases, and will even provide a pre-paid shipping label to save you on fees. However, they charge a 15% restocking fee on all orders sent back that are not broken or incorrect. You can arrange a return by getting in touch with Dell's customer service team, who can advise on the returns process and help arrange exchanges or refunds.
How do I get in touch with Dell?
If you want to speak with a member of the Dell team, you can call 1-877-717-3355 (for Home & Home Office products), 1-800-357-3355 (to purchase or upgrade, accessories, or replacement parts), 1-800-695-8133 ( for queries relating to the Member purchase program), or 1-800-348-6147 (for home warranties on PCs & tablets). Dell can also be reached through the Live Chat function on their website.
Hints and Tips
Look out for seasonal sales: Like many big-name tech brands, key retail events are big chances to save on Dell products. The likes of Black Friday, Cyber Monday, Christmas, New Year's & Memorial Day can see as much as 50% off selected Dell devices, so always check in around these times of year for new offers.
Get a Dell military discount: Dell offers a 5% military discount on PCs and electronics. You'll just need to verify with a valid military personnel email address to redeem your discount. Head to the military discount page to sign up and start saving.
Join Dell Rewards: Dell Rewards is a program that can help you exclusive rewards when you shop at Dell. It's free to sign up, and you can earn up to 3% credit back to use on future purchases from Dell. As a Dell Rewards member, you can also get free expedited shipping on everything you buy.
Shop for refurbished products: Save money and help the environment by checking out the Dell Refurbished section. You can find everything from laptops to desktops to servers, all at a lower price than usual, making it a great way to save if you don't need new devices.
Register for the Dell newsletter: You can provide your email address through the Dell website to receive news on products & services direct to your inbox, including exclusive offers & info on special events so you never miss a chance to save again.
How to use Dell coupons
1) Check our list of Dell coupons and click on the offer you want to use.
2) Copy the code for later and head to the Dell website.
3) Add the items you want to order to your basket, then head to the checkout when you're ready.
4) You'll need to add the coupon during the final checkout page. In the "Payment method" section, you'll find a discount code box that says "Add a gift card or promotion code or voucher."
5) Paste your Dell promo code there, click apply, and then your code will be added and discounted from your total price.
How we source coupon codes
The coupons you’ll find on Tom’s Guide have been sourced by our dedicated coupons team, who use the web, our relationships with retailers, & our affiliate networks to find the latest codes. The offers on each coupon page are updated every few days to ensure we feature the freshest ways to save, and our commercial team (based in London) also sources exclusive codes and sales info directly from some of the biggest retailers around.
How we test coupon codes
All the coupon codes we list on our pages have been tested by our deals & offers teams to check they work as intended before they’ve been uploaded. You’ll find a wide range of coupons on Tom’s Guide, including free shipping offers, student discounts, and savings on various kinds of products.
To ensure that all listed codes are available to use, we don’t include any one-time use or user-specific coupons. We also provide as much information as we can to keep things as clear as possible - any expiry dates or terms & conditions will be listed alongside the code. Look for the ‘Terms & Conditions’ text - you’ll be able to click this to expand this section for more details.
What to do if a coupon code doesn’t work
We take care to only list tried & tested coupons on our pages, so all codes should be active and confer the listed discount or deal. However, although we keep up to date with expiry dates and any terms & conditions, sometimes retailers change these before we can update our pages.
Should a coupon fail to work as expected, check you meet any listed requirements. These can include minimum spends, multibuy offers, or product-specific promotions (i.e. 10% off selected tablets). You can view all associated requirements by clicking “View terms and conditions” below your code.
If this does not solve your issue, you can contact our customer service team by emailing coupons.tomsguide@futurenet.com. Make sure to let us know which coupon you were trying to use and which page this was listed on, and we’ll be in touch to help as soon as possible.
How we make money
Tom’s Guide makes money from coupons through a commission-based model. We have agreements in place with each retailer on our site - for every purchase made using one of our coupons or deals, we earn a small percentage of the order total back in commission.
Thanks to this model, we can save our customers money without charging them a thing. You won’t pay a penny to get the discounts listed on our pages, so whichever code or deal you choose, you’ll get exactly what it says on the tin.
If you're looking for more information on Tom's Guide coupons, you can also read more about How We Source Coupon Codes and How to Use Them on our dedicated page.
