Report: New Xbox 360s More Reliable Than Ever

By Marcus Yam, published on September 4, 2009 at 10:20 AM
Source: Tom's Guide US | Keywords: , , , , | Themes: Digital Entertainment
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Are the Xbox 360's RROD woes now over?

The Xbox 360 will forever carry the stigma of being an unreliable console that's prone to a common failure known as the Red Ring of Death, or RROD for short.

The hardware malfunction is well known and publicized enough for Microsoft to acknowledge and extend its warranty coverage three fold to cover the design flaw. The warranty extension policy itself cost Microsoft a billion dollars – incentive enough to fix whatever was wrong with the Xbox 360.

While Microsoft will never divulge failure rates of consoles past and present, independent warranty provider SquareTrade has data suggesting that the latest revision of the Xbox 360 hardware, codenamed Jasper, has the RROD problem mostly solved. Check the graph below:

Overall, over the last couple of years, the Xbox 360 is still most prone to failures even when not taking the RROD defects into account.

Check out the full SquareTrade report here (PDF).

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japnoise99 09/04/2009 4:30 PM
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Andraxxus 09/04/2009 4:32 PM
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But does that graph also include the ones that were replaced and failed?

apmyhr 09/04/2009 4:34 PM
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The headline is kind of a "no sh**" statement. Of coarse newer xbox's will be more reliable than their older generations. Thats the case with almost all products/sejavascript:%20void(0);rvices/goods.

dman3k 09/04/2009 4:35 PM
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apmyhr 09/04/2009 4:36 PM
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Woops, sorry bout the previous post, I accidentally dragged the submit button into the text box producing this javascript:%20void(0);

hellwig 09/04/2009 4:39 PM
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Wasn't it the president of RIM (makers of blackberry) who basically said hardware is going to follow software in the whole "release a beta, identify major issues, fix issues and re-release"? Microsoft is a software company, and the history of said software shows they rarely get things right on the first (or any) try. Microsoft saw how successful the PS2 was by releasing early, and wanted to scoop the PS3 and Wii. In the end they just rushed an un-finished product out the door that was outsold by the Wii anyway.

I wonder how much more money Microsoft plans to lose before they just give up on the home console market.

eyemaster 09/04/2009 4:40 PM
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The PS3 has problems with the blue ray drive, but it's just not as common as the XBox 360's failure rate.

montezuma 09/04/2009 4:47 PM
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I probably say this to my near-future detriment, but I have not really had a problem with my Xbox 360. I have had a few games freeze(most being rented games, if I remember correctly), but a reset usually fixed this and it never occurred again(for that particular game).

I have had my Xbox since the early Fall of 2008 and have traveled with the Xbox quite a lot. I have used my Xbox at least 500 to 600 hours and used it for more than 12 hours at a time(playing games and watching DVDs/streaming video). While I may not be a "hardcore" user of this device, I must say that I have had a very enjoyable experience with the device thus far.

OF course, as I said, this is probably said to my detriment. I will probably turn it on tomorrow and get hit with the RRoD.

montezuma 09/04/2009 4:52 PM
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One thing I wanted to add: Have those failure rates been juxtaposed to the sales numbers of the devices? Could it be that there are higher recorded rates of failure for the Xbox 360 due to it being more popular? Could it also be that the Wii is a lower rate of failure due to it being a shit system and only gaming noobs use it enough to even approach the devices failure threshold?

I want to see all the numbers before a judgment is made on whether or not the Xbox 360 is truly a failure.

maigo 09/04/2009 4:53 PM
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captaincharisma 09/04/2009 5:02 PM
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montezuma :
One thing I wanted to add: Have those failure rates been juxtaposed to the sales numbers of the devices? Could it be that there are higher recorded rates of failure for the Xbox 360 due to it being more popular? Could it also be that the Wii is a lower rate of failure due to it being a shit system and only gaming noobs use it enough to even approach the devices failure threshold?I want to see all the numbers before a judgment is made on whether or not the Xbox 360 is truly a failure.



umm nope. everyone i know who has a 360 has always said they have had to have it replaced or failed on them. the PS3 had only big blu-ray drive issues at launch and has now improved and has a very low failure rate and have rarely heard of any Nintendo wii failures

last gen the PS2 had a notably high failiure rate with its DVD drives but never heard about them in the news

the 360 is only popular because microsoft has the ability to give blank cheques to the developers so they get the exclusives.

major7up 09/04/2009 5:04 PM
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I also have had a few game freezes (fable2) but nothing else significant. It does seem a little noisy though.

mman74 09/04/2009 5:07 PM
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@montezuma
"Have those failure rates been juxtaposed to the sales numbers of the devices?"
Do you know the definition of rate? It is a percentage. The unofficial figure that MS isn't disputing for fear of disclosing a higher one is like 51%. Now you multiply that up by the number of machines.

p05esto 09/04/2009 5:14 PM
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At least MS learned a strong lesson here and the next XBOX will be rock solid, you can pretty much guarantee that. Like the Vista lesson, Win 7 and next XBOX will come and make up for all past sins.

Sometimes it takes a strong kick in the ass to wake a large company like MS up from it's relaxation. The Google competition will also wake MS the f**k up, I'd be afraid if I was Google. What MS did with Bing in little time was impressive, I don't even use Google anymore.

grieve 09/04/2009 5:19 PM
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eyemaster :
The PS3 has problems with the blue ray drive, but it's just not as common as the XBox 360's failure rate.


I don't think there is any comparison between the PS3 and the 360's 50% failure rate.
To Be frank i have never heard of anyone with a PS3 hardware issue...

Believe me, I am not a PS3 fanboy. There is no question the PS3 is built better then 360, these units are not comparable when referring to hardware.

Sure there are 30 million 360's and only 20mil PS3's but the ring of death affected 15 million units...1/2! How many PS3 hardware issues have there been?

VioMeTriX 09/04/2009 5:22 PM
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thankfully none of my 360's have had an issue

El_Capitan 09/04/2009 5:23 PM
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My Nintendo still works from 24 years ago, I just have to keep blowing on the cartridges...

VioMeTriX 09/04/2009 5:23 PM
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i like my ps3 better than my 360

El_Capitan 09/04/2009 5:24 PM
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My Nintendo from 24 years ago still works, I just need to blow on the cartridges for a few minutes and press it in right. They don't make 'em like they used to.

VioMeTriX 09/04/2009 5:25 PM
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El_Capitan :
My Nintendo still works from 24 years ago, I just have to keep blowing on the cartridges...



so does mine, and my atari 2600, 4800, 5200, 7200, colecovision, intelivision, sega master system....they dont make em like they used to

captaincharisma 09/04/2009 5:41 PM
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all my consoles i have recieved from atari 2600 to now have not failed on me. my SNES even fell off of a high TV set and still worked even thought the front of it got a chip of plastic taken out of it

My NES still works but the spring is worn out so you have to stuff another cartrige on top of it when you click it down for it to work

mikepaul 09/04/2009 5:46 PM
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My frst 360 lasted less than a year, but the refurbished one I got in exchange has now gone 2 years with no killer issues. It doesn't always boot properly but a restart always clears it up. Never scratched a disk because bumping it isn't easy to do on its shelf.

Too bad people still think a brand new 360 will die within days or something...

tayb 09/04/2009 5:50 PM
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hellwig :
.I wonder how much more money Microsoft plans to lose before they just give up on the home console market.



Considering they run a profit on the console division I can't imagine them giving up anytime soon. Even if they were losing boatloads of money they still wouldn't give up. There is a market to be dominated and Microsoft rarely, if ever, backs out of a market where there is money to be made.

AndrewMD 09/04/2009 6:17 PM
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I can only say that I enjoy the content my XBOX 360 brings to my living room. After having a few failures, Microsoft has stood behind its product and replaced it every time. I cannot say the same for Sony. Will I ever go out and purchase a PS3, the answer is no, unless they are willing to match the price of a Magnovox Bluray player for $99.00. For everyone that loves their PS3, that's great. But my money is in Microsoft.

pharge 09/04/2009 6:21 PM
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I am not surprised that the new Xbox360 are more reliable than before since it is what it is supporsed to be.
The question is... how much more relaibale it has became. Well... only time can tell.
Nice work MS... I just wish the beta tesing period for the 360 was not that long (how many "years" now since the first release?!... /sad)... >_<


False_Dmitry_II 09/04/2009 6:22 PM
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Andraxxus :
But does that graph also include the ones that were replaced and failed?



Most likely yes. I have had two xbox's fail on me. The first, the DVD drive stopped spinning. Then I got one with a different serial number, which really did red ring. I got that one back (yay...) but it's been pretty stable since then. Besides very occasionally getting one blinking red light that's there until you reboot, so I never looked into that.

megamanx00 09/04/2009 6:25 PM
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Now good for a whole two hours longer. Yay.

El_Capitan 09/04/2009 6:35 PM
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I have a PS3, Xbox 360, and a Wii (along with 2 OC'd PC's, a Virtualization Server for work, and a laptop). There isn't any exclusive games on the PS3 that I want to play, but there may be some later. There are some occasional bonus content in games, like in "Batman: Arkhum Asylum".

My old PS2 failed, but so far my Xbox 360 is still solid (but a few friends had some issues). I play more games on the PC and the 360, watch more movies because of the Blu-Ray on the PS3, and bring out the Wii when having a party since girls seem to like playing on it than the other consoles.

Most of my friends have a 360, while only two have the PS3, and only one have the Wii. Three other friends will play PC games. Most people play FPS games on the 360, but it irks me since I'm much better with a keyboard and mouse. What's great about the PC is the mod community. They're doing more with that with the 360, but it's not free. People make extra maps and mods on the PC all the time, but for the 360, you have to pay $5 for 4 more maps or something.

pochacco007 09/04/2009 6:55 PM
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you can't believe what the report says. microsoft is all about marketing and that means selling.

techguy911 09/04/2009 6:56 PM
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I have 12 xbox360 in my shop to be repaired and zero ps3's only seen 2 so far for discs stuck in tray.

dreamphantom_1977 09/04/2009 7:03 PM
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Okay, a week and a half ago toms did an article saying failure rates were at 54%. In the chart above the prod's max failure rate was at max 10%. So even if they fixed all of the prod failures, that still leaves 44% failure rates... ???????????????????????????????????


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