Apple: Jailbreak and Kiss Your Warranty Goodbye

"and we know that jailbreaking can severely degrade the experience. "

yeah sure, whatever you say steve...

Yeah fine, no warranty. But if you'd be so kind as to not brick them? That would be just awesome.

"and we know that jailbreaking can severely ENHANCE the experience."

there...i fixed it for you stevo, no need to send me my free ipad or anything

You don't need to jailbreak an iPhone 4 for it to "Not working reliably"!

Like anyone's suprised apple would drop their warranty with any excuse? ...my friend took back their phone (3gs)for repair under warranty and because the ourside of the case had been exposed to water (and triggered a sensor on the outside of the case) that they would not live up to the warranty conditions ... like we live in a planet without humidity?!
So i fully expect them to try and pull any reason to drop the warranty, it's crapple after all.

This is why I sold my 3gs. Apple is just too controlling in the way it wants its customers to use their phone. That's great for unsophisticated users who want minimal hassle but it's just anal for enthusiasts & techies.

I'm not too sure of consumer laws in america. So someone please correct me if i'm wrong.

It I not legal to jailbreak your phone, it is also law that you get a warranty with a product. Therefore apple cannot deny anyone their warranty for jailbreaking.

Sorry, I meant it is now legal to jailbreak your phone.

...another reason to hate Apple...

As long as the reason for voiding the warranty is written in the warranty (and it probably is) they can not deny you. However, if there is some clause in the warranty that says, "If you tamper with the phone in any way, you void your warranty" then that is the case. They can not change your service at all though.

Sorry, meant they can deny you.

When are the Apple fans going to say that: **** us any more Steve and kiss your market goodbye!

*Post edited by moderator* Cool it on the language.

Sorry for the F word guys.

Legally if hardware breaks through normal use apple still has to honour the warranty for repairs, just if you brick your phone through software unlocks your on your own

im only surprised they didnt truck jobs out in his black shirt and jeans to tell us himself.

That's how things should be. We buy it, we own it. But having warranty is a privilege. Owning your device is a right.

Oops, pick up your dummy steve!

does anyone care? really? didn't think so.

insure? ensure...

I don't see why people are bitching. It's common sense. Doesn't matter if it's legal or not, if you tamper with your phone, then you void your warranty. Same goes for any product. You can't even overclcok without voiding your warranty.

Except they aren't overclocking, they're just removing a software lock so that they can run other programs they want to run. If Dell only allowed you to run Microsoft software and you circumvented it to put Word Perfect on it, that should not void the hardware warranty in any way.

Whatever! If I decided to use it, I would put it on a 20LB magnet for a few hours. How do they know someone jail break it.

The warranty on most electronic products is anywhere from 90 days to 1 year. It is a limited warranty which, in Apple's case, means that if they can't find a way to blame the customer then they'll consider fixing or replacing it. So really, you're not losing that much by jailbreaking your iPhone.

"Apple’s goal has always been to insure that our customers have a great experience with their iPhone and we know that jailbreaking can severely degrade the experience."

Stop there. Forget anything else for a moment and listen to how profoundly stupid this response is. *ANY* company that claims that it knows what customers want when it goes directly against what customers are actually doing means...they don't know (or give a sh!t) about what their customers want.

I mean...do they really think someone is forcing these people to jaibreak their phone just to "severely degrade" their experience? Or do they think people are intentionally "degrading" their experience?

Maybe Apple really is as stupid as we are making them out to be.

Somebody will take Apple to court and convince them of their error.

Apple should provide two new apps via the app marketplace. A jailbreak app that allows you to install any apps you want (you agree to void the warranty when you install it) and a carrier unlock app so you can switch out from AT&T. They could even charge $1.99 for each app and know exactly which phones were jail broken and then deny them software updates later.

Creating and providing these apps, even for a fee will help them secure the iPhone under the DMCA because there is an option that does not require third party hacks to provide what the Library of Congress ruled was necessary for the consumer.

They won't do this though because Apple never admits defeat or being wrong.

I am gonna get marked way down for this, but I actually agree with Apple on this call. If they designed a product to be used in a particular way, and if the customer uses it in a way that was never intended by Apple, then why should Apple spend all the time and money supporting that customer?
I wouldn't, I don't think Dell, or HP, or any other hardware tech company would.

I own a 3G from Apple. First cell phone I've ever owned. I bought it because at the time it was considered the best. Without my jailbreak (I don't need an unlock) the phone would catagorically be terrible. Indeed, Apple has convinced me to leave the Apple ecosystem entirely and permanently. I'll be switching to Android or Win7 when my contract is up.

And Dell would NOT support your Word Perfect even if they offered to support Microsoft Office.

Unlocking the phone requires some key changes to the OS even though they are small in proportion to the OS. These changes allow for many other changes to be made through other software Apple would never have allowed. Since their support is built around the expected configuration options, these changes are not something Apple could support.

I do agree that the software changes shouldn't break the hardware (thus should not void a hardware covered issue) but that's a legal fight Apple hasn't had to win in court yet. Apple can easily resist supporting a hardware problem due to incorrect software on the basis that it can't prove it is a hardware problem causing the issue/symptoms since it has never tested the jailbreak OS and other software the user has installed. It may be slippery but it is an argument that has some validity to it.

What you guys don't realize is that you can un-jailbreak the phone. My jailbroken iPod Touch decided to stop using its wireless chip, so I simply restored it in itunes and took it back to the Apple Store. No hassle, they just gave me a new one.

The only people this new regulation is screwing is the iPhone unlockers, as their change is permanent from what I've heard.

Actually, here is how companies like Dell, HP, and Lenovo deal with issues like this. In the name of full disclosure, I used to be a Dell Tech. I currently support all the hardware at a school district, so I deal with all 3 companies I've mentioned.

So to my point, if you buy a computer with say XP Home. You decide you want to buy a retail copy of Windows 7. A few weeks later you discover you have faulty RAM. These companies will replace said RAM as it really is not affected by the OS. Same thing for hard drives, motherboards, ETC...

It's a slightly different story for say the video card where drivers can be a problem. However, if you can still prove it's the hardware and not software conflict, they will replace the hardware.

Granted on an Iphone, it may be a little harder to prove hardware VS software. Still, Apple should warranty the hardware.