Time Warner Stalls Tier Program in Texas

The San Antonio Express-News is reporting that Time Warner is stalling its silly tiered broadband service in San Antonio and Austin due to "customer reaction."

Reporting that Time Warner is stalling the tiered structure in San Antonio and Austin due to "customer reaction" sounds more like some kind of trouble down at the local saloon rather than customer feedback. While the San Antonio Express-News didn't specify whether or not the unhappy subscribers wore dusty boots and holsters, apparently those residents will not feel the effects of the upcoming broadband tiered system until October at the very least.

“What happened as we're continuing to listen was we worked in some of the comments and ideas that got sent to us,” said Gavino Ramos, Time Warner's vice president of communication for South Texas. “We came to the realization, let's do this in October.” Originally, the company planned to implement the tiered structure sometime this summer. Now, due to customer feedback, the meter program won't start for another six months, giving customers additional time to enjoy the current unlimited Internet usage.

"We're putting together packages that are going to accommodate everybody,” Ramos told the paper. “I think our customers are going to be pleasantly surprised.”

While his comment seems highly optimistic, the 8 million Road Runner subscribers will more than likely not welcome the implementation of any bandwidth cap. As it stands, Road Runner subscribers will have to shell out $15 for a 1 GB download cap, on up to $75 for a 100 GB download cap. Consumers will also be required to fork over $1 for every GB used over the limit; the $15 "lite" account subscribers will have to pay $2 for each additional GB. Additionally, the gigabyte overages have a limit, capping at $75, thus providing users a virtual "unlimited" package for $150. Honestly, that's crazy talk when current subscribers pay roughly $50 for unlimited access. And believe it or not, company officials evidently think 30-percent of Road Runner subscribers use less than 1 GB a month.

Sure they do.

According to Ramos, subscribers in San Antonio and Austin should see that change in billing in January 2010, three months after the tier program kicks into gear. Time Warner is offering its customers a three-month "grace period" so that users can monitor their actual data usage. Originally, San Antonio was slated to be one of the first markets to use the new system, however now that the launch date is set October, Rochester, N.Y. and Greensboro, N.C. will test the waters first in August.

It will be interesting to see what happens in the coming year, to see how many long-term customers decide to jump ship and find a better broadband provider.

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    Top Comments
  • It is probably because here in Austin there is no Time Warner monopoly and there are 50,000 college students who follow tech news to tell all of their friends and family to switch from Time Warner to a faster and cheaper Fios or AT&T U-Verse. Time Warner probably lost close to 5,000 customers in the weeks following the announcement and if they don't let up on the caps it will just get worse for them.

    No one who lives in an area with multiple ISP options should stick with Time Warner with the caps they are currently planning. Vote with your wallets people. They are starting to get the picture let's make it as CLEAR AS POSSIBLE for them.
    12
  • 6 months to find a new internet provider.
    12
  • extortionist at work! their dribble to the press is hilarious. 'we didn't think this through...' right... TWC will loose me as a 10+ year customer the moment they try any data capping on me in TX.
    11
  • Other Comments
  • Hopefully they come up with better tiers, such as $15 for 1GB, $30 for 25GB, $50 for 200GB, and $75 for unlimited. This would make all fees maxed at $75.
    -7
  • It is probably because here in Austin there is no Time Warner monopoly and there are 50,000 college students who follow tech news to tell all of their friends and family to switch from Time Warner to a faster and cheaper Fios or AT&T U-Verse. Time Warner probably lost close to 5,000 customers in the weeks following the announcement and if they don't let up on the caps it will just get worse for them.

    No one who lives in an area with multiple ISP options should stick with Time Warner with the caps they are currently planning. Vote with your wallets people. They are starting to get the picture let's make it as CLEAR AS POSSIBLE for them.
    12
  • o well, get use to it. Switch if you can but before long this will be the norm unless the gov steps in.
    -6