Irate Consumer Smashes Laptop at HP Store
Facing $400 in repairs, an irate HP consumer decided to give back a faulty laptop in pieces.
Monday Gizchina posted a video of an extremely irate HP consumer taking his wrath out on a helpless, defective laptop. Apparently the video is his epic conclusion to a long string of trouble he experienced with the device and HP since the device was purchased.
He originally bought the HP DV20002154 on February 2007, and within 3 months the device suffered problems with the motherboard. The company resolved the issue under the warranty, and supposedly replaced the motherboard two more times before the warranty expired.
When the motherboard went bad again for the fourth time-- this time out of warranty-- HP told the consumer that the problem was "normal" and that he had to pay around $400 for the repair. There's no indication of what actually went wrong with the motherboards, or why HP didn't replace the whole laptop in the beginning.
Ticked off, the consumer took his broken laptop to the nearest HP store and showed employees what he thought of the machine. Needless to say, he proved his point, with pieces of the device dismembered and scattered across the floor.
Gizchina said that 170 other consumers have complained in regards to similar problems. China's product-quality agency is said to be currently investigating the situation.
Head here to see the video.
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I'm kinda sceptical about that video. Laptops don't come apart that easily (I should know after being an acer and dell warranty agent for the last 6 years). Specially the monitor coming off and how he managed to separate half the cover without encountering any screws. I'd say that if it's true their techs must've left a heck of a lot of screws out in which case he's right to be pissed off.
thats what happens when you buy a HP computer
Maybe instead of HP spending 40 million dollars in advertising they should work on quality products to alleviate nerd rage!!!
HP is the laptop brand to AVOID. 25% fail in the frist 3 years according to research posted on this very sight (or possibly toms hardware) (The research was done by an independant research firm). DON'T BUY HP LAPTOPS! The top 2 were Toshiba and Asus.
The "unknown defect" is the mainboard's northbridge.
HP Pavillion DV2000, DV6000 and DV9000, as well as many other laptops that use the Nvidia 6150 chipset (NF430), nvidia 8200 or GT 102/105, have BGA balling issues. The chipsets overheat and the chips lose a pin or two, bricking the laptop.
I know because i fix these things for a living.
I recommenf Toshiba, Lenovo, MSI and Asus.
We have a pile of DV2000-6000-9000's at our shop. I'm typing on a DV9000 at the moment which is pieced together from 5 others lol.
But hey it's free and the parts are always available in mass quantities.
@kato128, Agreed. He obviously took the laptop apart so that he'd be able to make a real show when he took it in. Makes for one heckuva video.
@gilbertfh, "Nerd rage" LOL, I haven't heard that in a while.
@dark_lord69, +1 to Asus laptops, very satisfied with them.
I'm kinda sceptical about that video. Laptops don't come apart that easily (I should know after being an acer and dell warranty agent for the last 6 years). Specially the monitor coming off and how he managed to separate half the cover without encountering any screws. I'd say that if it's true their techs must've left a heck of a lot of screws out in which case he's right to be pissed off.
It looked like he used plenty of force to break it apart, and encountered plenty of screwed as seen by the flex points. You have to remember that these laptop cases are made out of plastic. As the person probably didn't start filming until after he started breaking it down, he had ample time to break loose the screen.
Weird how this has happened. To be honest, I think quality overall seems to be diminishing. My family had 3 HP laptops, bought in ~2002, two of which still exist and run today, the other lasted till ~2008. Huh.
That video was SO unsatisfying... There was not nearly as much destruction as I would have liked.
i thought HP was bad with printers (poor economy, horrible drivers, etc.) and then i have purchased one HP laptop late in 2007. that was the last time i have purchased anything HP.
I bet the HP Beats Laptop won't see this much attention!
the laptop needed motherboard change twice while under warranty, first time they did repair, they stole my RAM and put some old and small modules, laptop currently works (sort off, still has some issues) but it overheats a lot.
HP certainly has lost reputation they had 10-20 years ago. no wonder they need to spend $40000000 on advertisement to 'fix' that image.
It's going to take Chuck hours to repair that!
As razzb3d mentioned, DV2000, DV6000, and DV9000 series laptops have problems with cooling. They use a rubber-foam-gum substance to fill in an 8mm gap between the heatsink and the northbridge instead of spending an extra $0.25 on some copper and thermal paste. This substance gets hard and cracks over time which leads to massive overheating of that chip. They may have replaced the board 3 times but it they didn't fix the root of the problem then those replacement were temporary fixes at best.
Something tells me his warranty wont cover that......
repeat... do not buy consumer hp laptops.
all dv series with nvidia chipsets are a logistical nightmare..
avoid...
china quality ha, those two words don't go together.
HP support is worse than trash. Before I knew better, I had bought the top of the line HP out of convenience. Surely enough, something screwed up weeks later. Sent it in, came back slightly fixed, yet something else was wrong. This is always the case with companies that outsources 99.9% of their labor. Even my girlfriend's PC, who also had a top of the line HP from the store, started having major issues weeks into buying it. "disc drive imminent failure" notifications started a week into getting it, and it took them 2 years to figure it out. When they sent it back for the last time, I don't know whether it was intentional or not, but they disconnected the wireless card and wiring. Some screwed up, second rate business practices if you ask me. I've learned my lesson from everyone in my family that's ever owned an HP (it always fucked up): never buy HP for any of their products- PERIOD. Always build your own computer!
this guy is probably a high maintenance customer.
same thing will happen when he gets another brand
i would have handed him a broom and said
"clean it up!!!!!!!!"
i would have handed him a broom and said"clean it up!!!!!!!!"
You must have never been an HP customer. I do not know anyone who has had a semi recent model for over 18 months which has a single good thing to say about them. I can think of at least a dozen people off the top of my head who would love to do that very thing, they just do not have the boldness required to do so.
I have owned 5 HP computer 4 Laptops and my first desktop (I build my desktops now). I have never had a problem. One of the laptops I bought in 2004 (which I used in Afghanistan) took a hell of a beating and still works today. I bought a dell XPS for 3 grand and it turned into a paper wait right after the warranty expired. I like HP printer as well. But I guess everyone has opinions and you know what they say about opinions!!!
Yeah HP is terrible...
I have a dv9700 which was near the top of the line when I bought it (nearly $1700.00), and within a couple weeks the thing bricked because of the infamous overheating GPU problem. To "fix" the problem, they replaced the defective parts (I assume), and underclocked my Nvidia 8600GS, robbing me of performance I paid for! Plus, they flashed the BIOS to make the fan run faster, robbing me of battery power. Disgusting!
NOOOO more HPs for me!
Dude...You're getting a Dell.
I'm surprised the guy didn't yell as he destroy that laptop.
Asus and Toshiba FTW
yup agreed , after being in notebook product support for almost a year, I could say, HP has to come up with a strategy for better products, after that , advertising comes next ... it will follow
I wish we could build our laptops like we build our own desktops. Now that would be nice. That would scare the crap out of HP, dell and gateway.
Dell laptops also use the "rubber-foam-gum substance to fill in an 8mm gap between the heatsink and the northbridge"....