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AT&T Confesses: It Can't Handle iPhone, iPad

By - Source: IBT

In a filing with the FCC, AT&T admitted that the rise of tablet and smartphones like the iPad and iPhone has taken a major toll.

In its public filing to the Federal Communications Commission on Thursday, AT&T clearly admitted that it can't handle the growing number of iPhones, iPads and other high-bandwidth devices (tablets, smartphones, etc) leeching off its network. In fact, the company said tablets are putting an even greater strain on the network than smartphones in many cases.

Unfortunately, the future isn't looking quite so bright for the wireless carrier. "Over the next five years, data usage on AT&T's network is projected to skyrocket as customers 'mobilize' all of their communications activities, from streaming HD video and cloud computing to a range of M2M applications like energy management, fleet tracking, and remote health monitoring," AT&T wrote in the filing.

AT&T began to see troubles around four years ago, and now reports a frightening 8,000-percent increase in data consumption between 2007 and 2010. It's struggles to maintain service for the growing number of iPhone consumers is already widely known and the subject of many jokes-- its struggles have even been used in Verizon's own iPhone campaign. Eventually complaints of slow traffic and dropped calls provoked AT&T to drop its unlimited plans and offer tiered pricing to regain control over data consumption.

Although AT&T doesn't actually specify the iPhone by name in the filing, the 8,000-percent jump in data usage is rather obvious-- it coincides with the release of Apple's first iPhone back in 2008. The company even claimed in the public filing that smartphones use 24 times more data for each user-- and that doesn't even include tablets.

That said, AT&T feels justified in acquiring T-Mobile so that some of that load can be dumped off onto the other network. Not only will customers benefit from faster data and a reduced frequency in dropped calls, T-Mobile's extensive reach will increase broadband penetration in rural areas for parent company AT&T.

Still, despite its current rivalry with Verizon, AT&T must have felt some kind of relief once the iPhone 4 landed on the competing network. Thursday Verizon announced that it activated 2.2 million CDMA iPhone 4 units in the seven weeks between the February 10 launch and March 31. That's 2.2 million units less for AT&T who apparently is still having trouble maintaining its current iPhone and iPad user base.

Thursday Verizon said that the iPhone 4 produced the most successful first-day sales in the wireless carrier's history.

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Other Comments
  • 0 Ð
    kcorp2003 , April 23, 2011 5:55 AM
    I don't blame them. Didn't they bought a company for billions? This what happens when your greedy. Invest the money in your infrastructure and instead of covering the entire network of america you should focus on a smaller states with high population like NY.
  • 2 Ð
    digitalrazoe , April 23, 2011 5:56 AM
    Frightening ? Really ? wait... That was like back in the day when internet was on dialup and the phone companies couldn't keep enough relays in stock because of the old ones melting... Hmmm time to get that new hi-gloss fiber out there and quit sitting on the Isquared platform and open this party up! For ANY company to admit that they can't handle "it" after all these years of seeing this technology come to fruition needs to be hit upside the noggin with a tablet with their mommas telling them "I TOLD YOU !" but like most individuals .. they don't listen... shame .. now all that profit is going to have to put money back in infrastructure... Yeah .. I know . good luck.
  • 2 Ð
    cadder , April 23, 2011 6:14 AM
    ATT just posted record profits. You would think they could spend a little of that money to fix their network.
  • 0 Ð
    anonymous@guest , April 23, 2011 6:17 AM
    REALLY!? AT&T admit it can't handle the massive data usage? They did not have to admit to anything. It's common knowledge!

    "AT&T began to see troubles around four years ago"...so what did AT&T do in that four years?
  • 0 Ð
    jonathan1683 , April 23, 2011 6:34 AM
    they are spending money duh they are trying to buy a complete telcom.
  • 0 Ð
    jerreece , April 23, 2011 6:35 AM
    I wonder what percentage (albeit low) of the data use was consumed by Apple's tracking software built into the new iPhone. LOL Wouldn't that be hilarious...

    You can't trust Apple folks.
  • 2 Ð
    jerreece , April 23, 2011 6:39 AM
    kcorp2003I don't blame them. Didn't they bought a company for billions? This what happens when your greedy. Invest the money in your infrastructure and instead of covering the entire network of america you should focus on a smaller states with high population like NY.


    Yeah, then you become Cell Phone Company of NY. The rest of the country hates you, because your tiny network in B.F.E. can only handle 3 calls at once, and you lose your foothold everywhere except NY.

    AT&T admitted (by a huge TV/Marketing campaign) that it's week point is in the rural areas. That's why they did the huge TV commercial campaign claiming to have service in Bozeman, Montana (they specifically mentioned this city). Frankly, I live there and can tell you they did NOT have service in Bozeman, Montana until they bought out Alltell. Very few people here have AT&T phones (except all the former Alltell customers).
  • 1 Ð
    therabiddeer , April 23, 2011 6:40 AM
    Good job AT&T. Imagine if that $39 billion you spent on buying a competitor was used instead to improve your service. Sure you can use their network, but that doesnt actually make anything better because they still have customers too!
  • 1 Ð
    jerreece , April 23, 2011 6:40 AM
    jerreece...AT&T admitted (by a huge TV/Marketing campaign) that it's week point is in the rural areas...


    Man it's the end of the day. That should read "weak point". TGIF!
  • 1 Ð
    ibn gozzy , April 23, 2011 7:43 AM
    Maybe Enron still has some they could borrow.
  • 1 Ð
    alidan , April 23, 2011 7:51 AM
    here is something i know.

    cell phone call quality is about 250kb a minute, probably less.
    and back before the real internet was on phones, you had a 6-40kb per web page mostly just text.

    that 8000% increase is 80x what they had before, so 80x6&40 comes out to 480kb and 3200kb a web page.

    that sounds low, so i'm guessing most people are smart enough not to go to youtube for hours on 3g, and do it over wifi.

    i seriously wish i had the money to get into telecommunication, i would SO be the best network, even if slightly limited (at first only cities with over 1 million people, than branching out to rural communities)
  • 0 Ð
    thejerk , April 23, 2011 8:13 AM
    For AT&T, it is cheaper to buy another telecom with its established infrastructure than to expand their own. The Bozeman/Alltel story above is a perfect example.
  • 0 Ð
    rohitbaran , April 23, 2011 8:13 AM
    digitalrazoeFrightening ? Really ? wait... That was like back in the day when internet was on dialup and the phone companies couldn't keep enough relays in stock because of the old ones melting... Hmmm time to get that new hi-gloss fiber out there and quit sitting on the Isquared platform and open this party up! For ANY company to admit that they can't handle "it" after all these years of seeing this technology come to fruition needs to be hit upside the noggin with a tablet with their mommas telling them "I TOLD YOU !" but like most individuals .. they don't listen... shame .. now all that profit is going to have to put money back in infrastructure... Yeah .. I know . good luck.

    You really believe that they are going to upgrade their infrastructure? They will simply introduce data plans of 20 MB, 50MB and so on to keep data usage in check.
  • 1 Ð
    anonymous@guest , April 23, 2011 8:29 AM
    Sometimes iOS apps will run in the background and run wild on the network. A few weeks ago, my phone started getting warm and the battery would run down after a few hours. A big clue was my day to day network usage jumped to about 150MB a day. Since I never listen to music or watch video over cell, this made me suspicious. I reset my phone to factory standards, and the everything went back to normal. When I restored my setting, the old problem started up again. I don't know what caused it, but I know the culprit is in my backup image.
  • 1 Ð
    eddieroolz , April 23, 2011 9:02 AM
    Should've used some of your monopoly money to beef up the network eh, AT&T?
  • 1 Ð
    K2N hater , April 23, 2011 9:55 AM
    Isn't there a troll in Apple to strike back?
  • 0 Ð
    vigorvermin , April 23, 2011 10:08 AM
    verizon bought out alltel, not at&t
  • 0 Ð
    hoofhearted , April 23, 2011 10:09 AM
    I have been getting those stupid 'tether' emails and texts from AT&T. I got iPhone, AT&T and unlimited $30 plan when 3G first came out and now they are threatening to change my plan without my consent. I have seen so much news about AT&T with record profits. Why haven't they been spending this iPhone profit money on adding cell towers and such? I suspect AT&T will see many losses as peoples 2 year contracts start coming to an end. I know I am jumping ship to either Verizon, Sprint, or boost. And AT&T can keep all their whining bullshit to themselves. Other telcos charge alot less for alot more bandwidth in other countries, and they seem to survive and make money. AT&T is about pure greed, plain and simple.
  • 0 Ð
    robochump , April 23, 2011 11:06 AM
    It appears the major CSPs did not properly upgrade their networks to handle the amount of new smart phones and all the bandwidth they take up. Too many smart phones coming into the market in such a relatively short amount of time is blowing out the network :-P
  • 1 Ð
    hellwig , April 23, 2011 1:34 PM
    TheRabidDeerGood job AT&T. Imagine if that $39 billion you spent on buying a competitor was used instead to improve your service. Sure you can use their network, but that doesnt actually make anything better because they still have customers too!

    Exactly, what happens to T-Mobiles millions of customers? Oh, that's right, our phones will stop connecting at 3g/4g speeds the second AT&T switches T-Mobile's 3G/HSPA+ spectrum over to their own 4G network. Presto-chango, better service to AT&T customers. Then, a couple months later, when T-Mobile customers have been forced to re-sign new AT&T contracts for the free phone upgrade that actually lets them browse the internet at reasonable speeds, the network will be bogged down again, AT&T will claim they need a bailout from the government to upgrade their infrastructure, or that brand new 4G network might collapse, and the government surely doesn't want that, do they?
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