T-Mobile is down — Users can't connect to fiber home internet

Reports dropping fast

The reports for T-Mobile and T-Mobile Fiber are on a major downswing, which is great for users struggling to enjoy their home internet.

Up for some, still down for others

Looking through the Downdetector comments, some T-Mobile Fiber customers are saying that things are back and some are saying it's still down for them. Presumably, whatever fix T-Mobile is bringing forward is rolling out gradually, so the users still dealing with problems might just need to be patient.

The fact that it's back for some is a good sign, though!

T-Mobile is trying

You have to hand it to T-Mobile; the company is trying to respond to users on X, which is hopefully alleviating some of the strain of people trying to get through on the phone.

Unfortunately, the company is hopping into direct messages with the customers, so we have no way to know what is coming from initial reach-outs.

The first downturn

We're seeing a small downturn in the number of reports on Downdetector for both T-Mobile and T-Mobile Fiber. Does that mean the outage is coming to an end or are people just not reporting problems as much since it's been happening on and off for a while. Time will tell.

Long hold times

As is often the case with outages, hold times have become extremely long on the phone. One X user said they waited more than an hour to speak to someone at T-Mobile, only to be given the standard "we're working on it" speech. According to someone who managed to get through, "it’s a widespread outage with no resolution time as of yet," so we'll have to keep waiting to find out anything new.

Lumos also getting reports

T-Mobile bought out Lumos home internet services in a lot of markets, so it's also seeing a sudden spike in reports, which we have to assume is connected to the ongoing T-Mobile Fiber outage.

And so it begins

Currently, T-Mobile's main Downdetector page has around 1,100 outage reports. Were this a mobile outage, that number would be substantially higher, but since it's home internet that's only available in 10 states, it's a relatively modest number of reports.

T-Mobile Fiber has tons of reports, too

Some users have figured out that there's a T-Mobile Fiber page on Downdetector and are reporting the outage there, as well.

The number is lower, but for a relatively small internet provider available in Alabama, Florida, Georgia, Ohio, Illinois, Indiana, Kentucky, Virginia, and the Carolinas, it's a good number of reports.