Apple Updates Page on iPhone 3GS Temperatures

By Marcus Yam, published on July 6, 2009 at 9:50 AM
Source: Tom's Guide US | Keywords: , , , , | Themes: Smartphones, 3GSM
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The iPhone has always been a hot item.

A lot of noise has been made recently about the new Apple iPhone 3GS having heat issues. While there hasn't been any statement from Apple about the problem, the company did update its tech support webpage with information on keeping the iPhone 3G and 3GS within acceptable operating temperatures.

Apple recommends that users operate iPhone 3G and 3GS in temperatures between 0º and 35º C (32º to 95º F) and to store in between -20º and 45º C (-4º to 113º F). Operation outside of those ranges could result in the device to stop charging, the display to dim, weakening of cell signal, or for the phone to stop working altogether until the temperature returns to within normal ranges.

Apple advised against leaving the device in a car on a hot day or under direct sunlight for long periods of time.

The original aluminum-backed 2G iPhone does not appear to be affected by the same guidelines and ranges as the 3G and 3GS – likely because the chips in the newer phones run hotter.

Some have interpreted Apple's updating of technical support documents regarding temperature as an admission of a fault with the iPhone 3GS, but in reality the company's updated guidelines are commonplace (and common sense) for many electronic devices.

Have you ever had any problems with an iPhone 3G or 3GS even when adhering to Apple's conditions? Let us know!

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Comments

cregan89 07/06/2009 3:58 PM
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My new 3GS gets a little warm but it's definitely nothing to worry about. It's just gets a little warm when playing a game or other intensive tasks. But it's no where close to being uncomfortable to hold hot.

dman3k 07/06/2009 4:07 PM
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cregan89 :
My new 3GS gets a little warm but it's definitely nothing to worry about. It's just gets a little warm when playing a game or other intensive tasks. But it's no where close to being uncomfortable to hold hot.

but eventually it will change color. yes, the apple is getting rotten.

RIM > Palm > Apple

startingline13 07/06/2009 4:11 PM
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Ok, so thousands of people complain that the phone gets entirely too hot, some say the plastic starts to melt. What does apple do? Release a statement stating that you should only operate the phone at room temps and not to leave it in your car. And this is why I don't buy apple products.

Alien_959 07/06/2009 4:31 PM
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In mu country in a duration of two months temperatures were below 0, sometimes even below -10. In summer they go as high as +40. In many places around the world there are such temperatures. So basically if I buy this phone I can't use at least 4 months. Thanks but no thanks I will stick with my samsung:)

rsud 07/06/2009 4:33 PM
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rsud 07/06/2009 4:39 PM
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scook9 07/06/2009 5:07 PM
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kdw75 07/06/2009 5:20 PM
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kdw75 07/06/2009 5:20 PM
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cabose369 07/06/2009 5:26 PM
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so basically you can't use this phone in the winter time.... what a useless piece of crap.

spongebob 07/06/2009 5:29 PM
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temps between 0º and 35º C (32º to 95º F)??? I hope that's a conservative range that accouts for heavy battery drain, and not for nominal usage. 95-110F is typical for summer in my part of California. Without any clarification on this I won't be going Apple for my next upgrade. :\

rsud 07/06/2009 5:31 PM
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kdw75 :
Lock up in cold weather???? Cold weather makes them run better. Haven't you heard of people putting their CPU in the freezer to make it overclock better?



Uh duh.... its the LCD and other electronics that have problems in cold weather.

jacobdrj 07/06/2009 5:34 PM
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I take it I shouldn't leave it in my car in Death Valley?

spongebob 07/06/2009 5:34 PM
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Quote :Apple recommends that users operate iPhone 3G and 3GS in temperatures between 0º and 35º C (32º to 95º F) and to store in between -20º and 45º C (-4º to 113º F).

I hope the operational recommentation is a conservative range that accouts for heavy battery drain, and not for nominal usage. 95-110F is typical for summer in my part of California. And does that range account for the fact that many phones will be encased in heat trapping skins/jackets? Oh, and summer temps here can push 115, which could preclude me from even carrying my phone on the hotter days. Without any clarification on this, I won't be going Apple for my next upgrade. :\

njalterio 07/06/2009 5:35 PM
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rsud :
I would assume you gave a negative mark to cregan89 comment. On what basis?Coward.



Geez. Chill out man. Not everyone who down rates comments also posts.

rsud :
I suspect this is what you do with your samsung. get a clue.



Now your just being condescending. Get a life.

startingline13 :
Ok, so thousands of people complain that the phone gets entirely too hot, some say the plastic starts to melt. What does apple do? Release a statement stating that you should only operate the phone at room temps and not to leave it in your car. And this is why I don't buy apple products.



I agree entirely. The 32 F to 95 F range means that pretty much everyone will have a few months of some or total 3GS failure, whether it gets too hot or too cold. In some places it could be too cold during the winter AND too hot during the summer to use the new iPhone! Terrible....

joemamasmurf 07/06/2009 5:36 PM
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D

rsud :
Uh duh.... its the LCD and other electronics that have problems in cold weather.


Dropping temperatures slow down particle motion, so this statement makes perfect sense, though to be honest I never thought of that
before

Curnel_D 07/06/2009 6:01 PM
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"but in reality the company's updated guidelines are commonplace (and common sense) for many electronic devices."

This bit right here highlights the whole problem. Apple should know better than to expect it's average customer to have any common sense.

Tedders 07/06/2009 6:25 PM
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Curnel_D :
"but in reality the company's updated guidelines are commonplace (and common sense) for many electronic devices."This bit right here highlights the whole problem. Apple should know better than to expect it's average customer to have any common sense.


Wow, and you are showing a lot yourself there for making a comment like that. Get a clue before you start making ignorant statements.

theuerkorn 07/06/2009 6:29 PM
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Nothing wrong with those temperature ranges. Applies to almost any other consumer electronics, though most of the time I see 0C - 40C. The low end is a drag for most batteries, and the high end much limited by the processor, memory and display. Besides, putting any device in the windshield to cook in High Heat (in Vegas?) in Summer kills a large percentage of them. That portion is common sense.

dman3k 07/06/2009 6:33 PM
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I think I hit a spot with them fanbois.

Apple is a brand labelled on products way overpriced.

I wish Apple would sue somebody for their multi-touch "patent" and the courts will just find the patent invalid for prior art. How the hell is multi-touch on a handheld an Apple innovation? Ridiculous!

ssddx 07/06/2009 6:37 PM
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Posted numbers are normally conservative. I am sure you can exceed the limits and still get by fine, depending on the circumstances of course.Also, I have had phones/electronics stop working in hot/cold weather, even when they were within tolerances.

Hot: Do not leave electronics in a hot car or in direct sunlight. Avoid using microprocessor intensive applications for extended periods of time.(the generation of excessive heat is bad when its already hot out)

Cold: Store close to your body or in a heated area. Batteries and lcds tend to have trouble if you leave them in the cold for too long.

(un)common sense for the most part. Yes, apple may have a design problem. However, if you treat your new iphone right you shouldnt have as many issues.

snowysoul 07/06/2009 6:50 PM
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ok even in some areas of Idaho it reaches over 100 F
I really did want to get the iphone, and have all those cools apps, geek out lol. But seeing as i can't even use it in idaho way up north two months out of the year i'll be looking for another phone.
Good job apple! Wish you could of handled this cash cow for you a little better.

warezme 07/06/2009 6:53 PM
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I don't know if that is necessarily an iphone issue? I have had two phone in the past that would at times for no reason at all go Chernobyl. The phones were from different manufacture but they would suddenly heat up even when not in use and be so hot they could not be touched until I pulled the battery out. One phone actually fried because of this. It seemed as if they would just ramp up even when on standby and not being used like some sort of cascade effect.

dainsane1 07/06/2009 7:11 PM
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what about below 0 operation?
oh ya thats right the iphone is useless while wearing gloves anyway.

funny bit of irony: apple did the big add in 1984 with smashing the screen and all; yet apple products only work the way apple tells you.

soldier37 07/06/2009 7:14 PM
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masop 07/06/2009 7:24 PM
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I have a short wave portable radio that when used outside in below 32F temperatures, the FM tuner weakens and the lcd display slows down when changing frequencies. This is to be expected during subfreezing conditions. As far as being too warm, I've never reached a limit with it, though I've never used it when over the 90's F.

My LG VX8300 cell phone works in temps below 32F just fine as well as temps above 100F which we have had both of in the last 6 months.

As for digital cameras, the two sony models I have work fine in warm temps but when the temperature drops close to 32F or below, you can kiss picture taking goodbye, as neither of my sony digital models function properly, lol. Below 32F, you've got only a minute or two before they are incapable of taking a picture until they are placed in a warmer environment.

Desktop and Laptop Processors and Graphics GPU's have always sucked up cold temps since they run so hot. It would be difficult to make a CPU halt operations in real-life situations due to simply cold weather. The first thing to halt would be another component, not a processor. I'm curious how cold of an environment a desktop computer or laptop could function in before becoming unstable? The first thing to freeze and cease functioning would likely be the display, as lcd's are predominant these days. Not sure how sensative CRT's were compaered to LCD's these days. Likely less so I would guess.

Firefighters use specially designed radios that can handle temperatures as high as 260C (500F) for a short duration (typically around 5min, give or take) before failing.

In general, I think this whole thing is quite rediculous to put it nicely. :-)

JumpKickJoe 07/06/2009 8:03 PM
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The iPhone 3GS runs too hot and could stop functioning? An apple version of the XBOX 360? Man, technology is getting kinda worse these days in the name of advancement. I can't one of these is the Caribbean, cause down here is already hot as it is. Outside temp is around 30-34 Celcius most of the time.

jarnail24 07/06/2009 9:57 PM
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Damn can't bring this to Hawaii way to hot and humid.

jtsx1 07/06/2009 10:17 PM
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I live in Omaha where winters are in negative's to single dig, to teens and summers are 90-100's and have yet to experience any of these problems...wait, it wouldn't charge recently, but that was due to my laptop's USB's acting up. The screen sometimes goes dim when I save it just before it goes into sleep mode and it won't fully brighten for until I activate an application...usually have low to zero signal in the same spots, so I know its a coverage issue. Seems like seagate hard drives: sometimes you get lucky, sometimes you don't.

jtsx1 07/06/2009 10:22 PM
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Oh wait, the battery would drain quickly due to applications not fully shutting down and running--fix was a restart, but it rarely happens since a few software updates ago. Not every phone is for everyone and not everyone always works as advertised. Find one you like and try it. I didn't care for the Storm, but I'm not bashing it every chance I get; I just didn't buy it.

jerreece 07/06/2009 10:34 PM
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scook9 :
Laptops suffer from the same temperature problems, store a lithium battery at 25 F and it will drain down to NOTHING quickly. This is the nature of electronics of all types, why give the iPhone all the attention.



Except that electrons actually work better in colder temps. This is why CPUs actually can be pushed faster and faster at lower temperatures. You'll find evidential support for this is just about every single OverClocking article ever written. This is why it's all about temperature.

Though batteries can have issues in extreme temps (high or low).

The problem is, we're not seeing this problem with EVERY cell phone. In this case it's simply the new 3GS iPhone. So you can't blame this on electronics in general.


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