Microsoft Gives Dog His Own Xbox Live Account
Source: Tom's Hardware US | Keywords: Oscar, Xbox, Gamertag, Dog, Greg | Themes: Digital Entertainment
Woof, woof! Microsoft has given a dog his own Xbox Live account.
A couple of weeks ago, Greg Strope's dog Oscar spent $63 purchasing 5,000 Microsoft points while he was sleeping. At least, that's what Greg claimed.
Greg and his girlfriend say they went to sleep at around 11 p.m. At 11:40 p.m., Greg's phone buzzed, indicating that he had received an email. Assuming it was spam, Strope ignored his phone until the next morning.
When Greg did check his phone the next morning, he had an email from Microsoft confirming his purchase of 5,000 Microsoft points. With no one else in the house and a half chewed controller to throw weight behind his theory, Greg and his girlfriend Christina arrived at the conclusion that Oscar was the culprit.
However, the most surprising part of the story is not the fact that the Xbox was actually off when Greg and Christina went to bed, but that Microsoft has refunded the points, despite the fact that the company has a no refund policy on Microsoft points. Not only that but Microsoft is also giving Oscar his own Gamertag (Oscar The K9) for good measure. A PR rep for the company said they were doing it so Oscar doesn't feel left out anymore. Aw, cute!
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Very well played Microsoft.
You only need to press the big middle X button to turn it on.
It's his fault to put his cc# stored in the xbox.
This is unprecedented. From my experience Microsoft customer support only exist to inform you they are keeping your money. Every representative I have spoken to has told me they are completely incapable of giving refunds on inappropriate charges and one recommended I dispute it with my credit card company.
Sure enough AMEX got my 7.95 back but one week later my xbox account was suspended despite 11 months remaining on my prepaid card, which, by the way, is not refundable.
The guy was drunk that night...
I'm sure his dog ate his homework in school too.
This is unprecedented. From my experience Microsoft customer support only exist to inform you they are keeping your money. Every representative I have spoken to has told me they are completely incapable of giving refunds on inappropriate charges and one recommended I dispute it with my credit card company. Sure enough AMEX got my 7.95 back but one week later my xbox account was suspended despite 11 months remaining on my prepaid card, which, by the way, is not refundable.
Ouch
Good PR move.
Wow! very nice move Microsoft.
"Hey, guy, thanks for the free publicity! Here's your 60 bucks back, and we made an account for your dog. It'd be great if you can get some pictures of him playing Xbox on his account for us."
@an actual customer "Fuck you, we're keeping your money."
Its always fun to see a dog that's smarter then the owner.
M$ won't even let you REMOVE stored cc#s from your live account, even if say, your account is stollen
What a cheap way to buy PR! Guess we all need to think up cute stories before expecting reasonable/responsive customer service. Guess I'll go adopt a kitten when I need good service.
Wow, why bother seriously. Although his gold account will run out in 2 days
so if they appeared on tv for this... bets on if this was a hoax? (balloon boy anyone?)
I keep seeing more reasons not to buy a 360 in these comments!
Nice PR move MS!
they're dog lovers. this will get them more windows 7 sales and 360 sales for sure
so if they appeared on tv for this... bets on if this was a hoax? (balloon boy anyone?)
This one does not cost alot of taxpayers' money.
Lame. I hate PR shit. Everyone should be treated the same instead of one person to try to boost your image. And then people eat it up while Microsoft panders to them. One customers out of millions. Oh well, Microsoft just opened a shitstorm when people start complaining and expect the same treatment.
Clearly the world is going to the dogs!
The world has gone to the dogs!
the fact that "microsoft grants refund" is an unprecedented event, to me is not the best PR. Reminds me of
this needs an edit button
http://en.wikipedia.org/wiki/Windows_refund
not sure whats worse..his dog on the xbox while he was in bed.
or that he went to bed, with that thing.
microsoft grants an unprecedented refund to a dog, but not to its regular human customers? This world is going to the dogs.
I have had satisfactory experiences with MS's customer support - albeit when the product was within warranty.
When the dongle blew on my wireless desktop, I called for a replacement and received an entirely new desktop free of charge. Not even shipping was charged.
Only problem was, they sent me the wrong one... Another call to MS solved the problem and I received the correct replacement 2 days later. I was not even asked to ship back the wrong one they had mistakenly sent.
Compared to most others, I'd have to say their service center and warranty replacement policy are pretty darn good.
microsoft PR department is really top notch these days, I can't think of a simple complaint against them.
This is unprecedented. From my experience Microsoft customer support only exist to inform you they are keeping your money. Every representative I have spoken to has told me they are completely incapable of giving refunds on inappropriate charges and one recommended I dispute it with my credit card company. Sure enough AMEX got my 7.95 back but one week later my xbox account was suspended despite 11 months remaining on my prepaid card, which, by the way, is not refundable.
Well had your report made it into the mainstream news...then I'm sure they would have given you a refund for PR, but since your just a lowly customer, your don't matter. Welcome to Microsoft =P
Maybe the dog was his GF? I tell you what.. there is a chubby chaser in lots of gamers. Donuts FTW!
this needs an edit buttonhttp://en.wikipedia.org/wiki/Windows_refund
Thank you. Very interesting read...
I wonder how this would go over in Canada... worth a try I guess.
great PR move. Really.
I guess this is how the conversation went:
Microsoft Support: Hello, this is XBox Live Support how may I help you?
Greg: My dog ate my controller and bought 5000 points.
MS: HAHAHAHAHAHAHAAH
Greg: Are you laughing at me?
MS: Ohh sorry, uhh canceled the CC transaction.