Google Cloud is down in the UK — Live updates as huge outage hits banks, NHS and delivery apps
Follow along for live updates of the massive UK outage
That Google Cloud outage graph continues to dip
Now down to 162. The one hardest hit is Revolut at 692 and staying steady, but other services are heading back down too
BREAKING: STATEMENT FROM GOOGLE
"Our engineering team continues to investigate the issue," the statement reads.
Beyond that, we're getting the same statement, which is that "multiple Google Cloud services" are experiencing "elevated errors and intermittent network failures."
In fact, standby. The outage reports are going down.
We're still trying to figure out what caused it, because this has been an odd outage with few reports on downdetector, but it is one that Google confirmed.
NHS app confusion
So the NHS app issues may be localised to somewhere specific, as here in the midlands, my app is working just fine.
Or something may have happened to the Cloud outage. Stick with me as we find out.
This disruption is not Europe-wide (according to Google)
Digging deeper into this outage, and you can see that the disruption "!" is on europe-west2 server, which is specific to London, UK.
DPD confirms 'connection issues'
Service update We are aware of current connection issues affecting our website. Our team is working to get this resolved as quickly as possible. We apologise for any inconvenience caused. #YourDeliveryExperts https://t.co/0F4UJsXDflOctober 20, 2026
Since DPD specifically mentions "our website," I don't believe this is hitting the actual delivery infrastructure. But we'll get to the bottom of it.
Halifax acknowledges the outage
@Keith02 We're aware some customers are having issues with our app and online. We're sorry about this and are working hard to fix it. If you need to you can still call us. We’ll let you know as soon as it’s back to normal. You can find our numbers here: https://t.co/yWa4FuZJAX ^DhanrajOctober 20, 2026
Halifax (and Lloyds by extension after the recently announced brand change) is also confirming that they're "aware some customers are having issues" both on the website and on the app.
In my own testing, the experience varies between the app not loading or taking a very long time to do so.
Rightmove app also impacted
If you're looking for a new place to live and the Rightmove app isn't loading, it's not just you. Others are seeing this impact too as the outage count has spiked on Down Detector.
As I've just tested, the website on desktop still works, but is a little slow to load.
Revolut confirms your 'money and data' are safe
We are currently experiencing a service disruption affecting multiple services. We can confirm that all our customers’ money and data are safe. We’ve been working to fix the issue since it was identified this morning and apologise to anyone affected and for any inconvenience caused.October 20, 2026
Revolut has posted on X confirming the disruption. We're also receiving reports from readers that their Revolut online accounts are not opening.
This should give reassurance to anyone concerned about their finances. I'm currently reaching out for more information from other impacted banks.
This incident is currently active, as "multiple services" are experiencing issues. The engineering team is continuing to "investigate the issue," and we should be getting an update in just under 30 minutes.
This is a different kind of disruption
Normally when it comes to outages, you can point to one service that's being impacted and causing problems.
This is Google Cloud Services — the backbone to a lot of online infrastructure, which are experiencing "elevated errors and intermittent network failures in europe-west2 region."
That is having a knock-on effect on services like banks like Revolut, postal services like DPD and NHS England.
We're just starting to see reports spike, so stay tuned for more.
