T-Mobile is down: users report no signal across the US

Leveling off

Reports have leveled off to around 20,000 on Down Detector and I am still seeing comments reporting where service is out like Oakland, Maryland and Long Island, New York.

One person did say that T-Mobile engineers are on the problem per a call with customer service. Though they didn't have any other information to share.

T-Mobile messaging changes

Over on Twitter, the T-Mobile Help account messaging has changed a bit. There still isn't an official post acknowledging the outage but this is what I'm seeing now.

"Thank you for reaching out. Our teams are actively working the reports of technical challenges impacting some customers. Any service impacts are in the process of being resolved and are our highest priority. We know how critical it is to stay connected, and every available resource is focused on resolving this as quickly as possible."

I have reached out to T-Mobile for a statement and will update if I receive one.

Reports are declining but still in the 10s of thousands

On Down Detector I am seeing reports declining. There are still nearly 40,000 reports which is down from the peak of 64,000.

Megathread on Reddit has thousands of comments

I found a megathread on the T-Mobile subreddit where thousands of comments are reporting issues with their phones.

One thread seems to be that iPhone users are having more issues than Android owners. It's not clear why.

No response from T-Mobile

T-Mobile doesn't appear to have a network status page. I have been checking the official T-Mobile and T-Mobile customer service accounts on Twitter where customers are flooding the accounts with complaints.

However, right now the company's reps are just asking people to DM or saying they're sorry the customer is having problems.

"I’m really glad you reached out and brought this to our attention. I’d be happy to help take a closer look into what’s going on. To make sure your information stays protected, please send me a DM with your contact details and we’ll continue there," is a common response.

I have yet to see acknowledgement of the outage itself.

Outage appears National

I'm seeing outage reports from nearly every major city in the United States and multiple states from Florida and California to North Carolina and Washington.

Minnesota, Louisana, and Hawaii are all reporting issues.

THe complaints are all similar, phones are being forced into SOS mode only, though it's not clear if WiFi calling is down as well.

More than 60,000 outage reports

Over on DownDetector, there are currently more than 64,000 reports from users across the country.

It appears reports started flooding in around 1:00 pm Pacific before truly spiking 30 minutes later.