ChatGPT was down — Live updates on the massive AI outage
Users all over the internet struggled to use their favorite AI tool
Something went wrong with ChatGPT starting around 10 am ET on April 20; perhaps it celebrated the green a bit too hard today.
Users flocked to Down Detector with reports hitting a high of around 2,000 reports on the outage tracking site. The outage appeared to affect users' ability to access projects, and in some cases, deleted ongoing work.
OpenAI was pretty quick on the outage, following up on its status reporting page to note that something was wrong. While reports on Down Detector went down an hour after the initial wave, the status page was still showing issues at least an hour later.
A mitigation was put into effect around 1 pm ET and seemed to resolve everything within half an hour.
ChatGPT is down — Live outage updates
Spiking and then dropping
The outage reports on Downdetector shot up quickly but they seem to have dropped a bit since the initial outage.
OpenAI is 'investigating'
According to its status page, which is showing a "Partial Outage" for ChatGPT, OpenAI is currently investigating the issue. "We are continuing to investigate the issue for the listed services," reads the quick note from the company.
While investigating is good, it would be nice to see the company get a fix as soon as possible, as people rely heavily on ChatGPT for all kinds of tasks. Though there may be a lesson to be learned about being overly reliant on AI tools.
Another OpenAI update
"We are investigating the issue for the listed services. Impacted users are currently unable to access ChatGPT, Codex and API Platform," reads the latest post on the OpenAI status page.
Unfortunately, that doesn't really tell us much, only adding what parts of ChatGPT are currently experiencing issues.
That's a lot of services
There are a lot of parts of ChatGPT that are currently experiencing issues. In fact, just about all of them are currently dealing with problems, as you can see from the list above.
Dropping fast
On OpenAI's side, the outage is still showing as "Investigating," but for users, things seem to be coming back to normal as Downdetector reports are dropping fast.
I asked ChatGPT about ChatGPT being down...
Now that ChatGPT seems to be working for most people (at least based on Downdetector reports), I decided to jump over to the AI chatbot to ask if it had an outage today. After scanning its own status page, ChatGPT confirmed it had an outage. At least it was honest about its ongoing issue.
OpenAI being oddly quiet
While OpenAI was quick to report the outage on its status page, the company has been extremely slow to provide additional updates. It's been just about 30 minutes since the company last reported that it's investigating the outage, even though the Downdetector reports are down in the low hundreds.
OpenAI finally posted an update
ChatGPT appears to be mostly working, at least based on Downdetector reports. However, OpenAI posted an update on its status page saying that it is "continuing to investigate the issue for the listed services," so it's unclear exactly what is happening and if things are still down.
As mentioned, everything is working fine for me.
Mixed bag of reports
As mentioned in our last post, reports have taken a nose dive on Down Detector and I'm seeing comments that people are able to access ChatGPT again.
However, on X I am still seeing comments from people saying that can't access the platform. Plus, the OpenAI status page still reads as investigating the issue.
Let us know if you're having issues with ChatGPT.
Downgraded to partial outage
Over on the OpenAI status page the outage has been downgraded to partial.
The site reads, "We have applied the mitigation and are monitoring the recovery."
With reports are already cratering, it is likely this outage will be fully over in the next half hour or so. But I will keep an eye on things just in case.
Calling it
It looks like things are back to normal. Thanks for sticking with us and hopefully your GPT experience is back to normal.
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