Superloop is one of Australia’s fastest-growing NBN providers — so should you switch? 6 things to know about the telco’s speeds, value and support

Australians have no shortage of NBN providers to choose from, but few have grown as quickly as Superloop. In fact, ACCC data shows that the number of NBN services supplied under the Superloop provider group more than doubled between June 2024 and June 2026, with a larger increase in services than any other provider group listed by the ACCC¹.

Of course, growth alone doesn’t show whether Superloop is the right provider for your household. You also need to look at how its speeds perform during busy evening periods, what you get for the price, and how easily you can get help if your connection develops a problem.

So if Superloop has come up while you’re comparing NBN plans, you should judge it as you would any internet provider — on its performance, value and support options.

TL;DR

• Superloop more than doubled the number of NBN services it supplied between June 2024 and June 2026, an increase of 113.9%¹.
• In ACCC samples from 2024, 2025 and 2026, monitored Superloop services averaged above 100% of advertised plan speed during busy hours.
• Canstar has recognised Superloop’s high-speed plans for value, and useful features like My Speed Boost give customers on eligible plans five included Speed Upgrade Days each month that can upgrade plan speeds for 24 hours².
• Superloop offers Wi-Fi 7 routers and mesh options that can help with home Wi-Fi coverage, while its Refreshify support tool can run diagnostics, check for outages and help identify or report NBN faults.

1. Superloop has more than doubled the number of NBN services it supplies since June 2024

The ACCC's NBN Wholesale Market Indicators reports show that Superloop went from supplying 349,676 NBN services in June 2024 to 747,840 in June 2026. That's 398,164 additional services — a 113.9% rise¹. Among the provider groups listed separately by the ACCC, Superloop recorded both the largest absolute increase and the highest percentage growth over those two years.

Across the providers monitored by the ACCC, here’s how Superloop compares:

Source: ACCC NBN Wholesale Market Indicators, June quarter 2026.

2. Superloop delivers its promised NBN plan speeds through the evening rush

In the ACCC's 2026 broadband speed monitoring, customers on Superloop NBN plans averaged slightly above their advertised plan speeds, including during busy hours.

Across all NBN speed tiers, the ACCC measured Superloop customers’ average download speeds as 101.6% of plan speed in May 2024, 102.6% in May 2025 and 101% in March 2026. (If you are wondering why those results can edge above 100%, it’s because NBN Co provides a little extra speed — known as overprovisioning — on most plans to compensate for network overhead.)

The ACCC’s NBN test results show that, even as the number of NBN services it supplied grew rapidly, Superloop maintained its excellent peak-time performance.

3. Superloop’s high-speed plans win for value

Superloop NBN plans are also competitively priced, particularly at higher speed tiers like NBN 1000 and NBN 2000. Value isn’t just about the monthly plan price, of course, but when Superloop’s high-speed plans are compared with other providers they still perform well when it comes to key metrics, such as speeds during busy periods (known as ‘typical evening speeds’), the helpfulness and availability of their customer support, and the inclusion of genuinely useful plan and account features.

It’s also wise to check how a provider is rated by objective third-party organisations. For example, Canstar named Superloop its 2026 Outstanding Value High Speed NBN Plans winner, a category it also won in 2024. Canstar assessed both price and plan features, and said Superloop’s competitive high-speed pricing and technical support helped it stand out for value.

4. Superloop’s My Speed Boost gives you temporary extra speed

Superloop’s My Speed Boost temporarily upgrades your internet connection to a faster speed tier, which can cut large download times and give you more bandwidth when gaming, streaming and other heavy internet use are all happening at the same time.

As of 14 September 2026, customers on eligible Superloop plans, including the Extra Value, Power Home, Family Max and Megaspeed plans, get five included Speed Upgrade Days each month, with each upgrade lasting 24 hours².

The Extra Value plan moves from 50/20Mbps to 100/40Mbps, Power Home from 100/40Mbps to 750/50Mbps, and both Family Max and Megaspeed move to 1000/100Mbps². Customers on Superloop’s Everyday (NBN 25/10) plan can also boost to 50/20Mbps for $2 per day, while extra boost days beyond the five included on eligible plans also cost $2 each.

5. Superloop offers Wi-Fi 7 routers and mesh options

Your NBN plan determines the connection speed available to your home overall, while your router handles the connection between that NBN service and your devices. A fast NBN plan can still feel slow if Wi-Fi coverage is poor, or if you’re using an older router that can’t keep up.

Superloop’s current hardware range includes Wi-Fi 7 routers intended for faster plans and homes with multiple connected devices. Some models also support mesh networking, which can help extend Wi-Fi coverage around the home. Those router and mesh options can be particularly useful in larger or busier households where several people are streaming, gaming, making video calls or downloading files at the same time.

6. Superloop’s Refreshify can help diagnose and report an NBN fault

Superloop’s Refreshify tool is built into the Superloop app and can be run at any time to help diagnose a connection issue. It runs diagnostics, checks for known outages and can help identify whether the problem appears to be inside your home or if it's from NBN Co’s network. If it identifies an NBN fault, Refreshify can also report the issue and get a fix underway.

Should you switch to Superloop?

Whether switching to Superloop makes sense for you comes down to how the telco’s overall NBN plan value compares with what you’re currently on. Weigh the price against peak-time speeds, features and support rather than judging on advertised plan speed alone. But if you’re shopping for faster NBN, Superloop undoubtedly deserves a place on your shortlist.