Let's hope he didn't think it was coal from Santa Claus.
Shortly after Christmas, word got out about a kid that had received a refurbished 3DS with porn on it. Prior to that, a man reported that he had purchased a stolen iPhone (also a refurb) from Amazon. According to latest reports, one boy opened his brand new 3DS on Christmas morning only to discover that it wasn't a 3DS at all. Instead, Walmart had sold his mother a box of rocks.
Fox reports that a mother in Taladega purchased a 3DS for her son for Christmas. According to the news outlet, the store gave her a new 3DS when she explained what had happened. Walmart told Fox that it's a case of people buying merchandise and returning the box to the store without the actual device inside. If the Walmart employee performing the return fails to check everything is present and accounted for, these empty boxes end up back on the shelf.
In the case of GameStop shipping a refurbished 3DS with pornographic images, the retailer also replaced the 3DS free of charge. GameStop also threw in a couple of games. Still, it would be nice if these things didn't happen in the first place. Especially at this time of year, when a lot of electronics purchases end up wrapped and under the tree.

You kids can't appreciate nothing today.
you mean like at the top where it says foxal and links to the article.
http://www.myfoxal.com/story/20437186/talladega-mom-buys-nintendo-gets-a-box-full-of-rocks
Though how a box of rocks go through is beyond me. Well I guess there are tools/tricks to put the plastic back on, so I guess it's possible.
Unless you take the part of the casing off that has the serial number and swap it around. Add a little wear to make it look the same age, and voila.
You kids can't appreciate nothing today.
So I'm to assume you've never worked in a retail setting. How often do you think people return merchandise and sometimes things slip through that was either unaccounted for, or the person really knew what they were doing and waiting until it was extremely busy (the people that do this know on how to play the system).
If you are at a retailer (and in this case especially it's for a return) do you really think you'll be OK waiting for the desk person to check all the merchandise that comes back and nobody complains about the wait? Sure there are standards and common sense to include, but at the same time people get pressured to take care of the customers fast.
In closing, really think about it before you throw the ax at someone (you have no idea what was going on at that point). I'm also going to assume you've never managed anyone as well =P.
And they have a shrinkwrap machine in the back, so they just toss someone a $20 to look the other way and returns eat the blame...
Employees that only get $7 an hour and no benefits aren't cream of the crop and a lot of them wouldn't hesitate to snag n grab whatever they see fit.
You may have heard of Walmart employees stealing (just like plenty of other human beings) but just because someone only makes $7 an hour doesn't mean they can't possibly be a good employee and it certainly doesn't mean that most of them steal. In contrast, I've been to chic-fil-a dozens of times, and I have to assume their cashiers and servers are low wage earners, but they have always provided top notch service, every single time. My point is, people steal or perform poorly at work because of their moral standards, work ethic, or incompetence, not necessarily because of their low wages.
Ahh America, number one of course, especially with fine folks like these.
People have been doing hardware swaps for years. Of course places like Frys and BestBuy know better and will usually confirm what they are looking at... including breaking plastic wrap for this very reason. But yeah, getting bricks or phonebooks (remember those?) has been the norm.
I remember back around 2002, the awful GeForce 5-series (okay, "FX" - but who gives a crap?). Someone posted online confused by what the computer was saying upon boot up. He had BOUGHT a GF-5200 from Walmart. But the computer was telling him "GeForce 4200".
Many of us busted out laughing at that. We told him to KEEP the card if it worked. For those who don't remember back then. The 5200 was much slower than the 4200... Even the $200 5600 was on par on the older $100 4200 (The 5200 also sold for $100~120). This was nVidia's pushing their new DX9 cards (tops to bottom) then they released the joke 4xxMX series.
Ah... memories.