2. Tech Support And Wet Stuff

From Dave On Tech Support

"I had just sat down at my desk after returning from lunch when one of my users poked his head in my office and told me he was having some trouble with his notebook computer. I followed him back to his office to take a look and see if I could figure out what was going wrong.

The computer was definitely acting strangely; probably the most erratic behavior I've seen to date. I asked him if he had installed or uninstalled any software recently, which he hadn't. I spent a few more minutes clicking around and asked him if he had recently deleted anything, which he hadn't.

After several more minutes of fruitless troubleshooting attempts, I pressed just a little harder, 'Are you sure you haven't done *anything* that might cause your computer to act this way?' He rubbed his chin and peered up at the ceiling and his facial expression changed like he'd thought of something. He looked back at me and said, "Well, I spilled my can of Mt. Dew in the keyboard earlier this morning, would that have anything to do with it?"

From Ethan On Tech Support

"So I was doing tech support for a biotech company in Massachusetts and every morning I came in with a large Dunkin Donuts coffee to jump start things. I got my first call as I entered; some problem with a lady's keyboard - easy enough! So I go over to her desk and put my coffee down and start working on her computer while she watched from behind me.

Ten minutes later I fixed whatever it was and I turned around to grab my coffee - and ... it was gone! Confused I looked to the other side of the desk - and in slow motion, I look up to see her tilting her head back, and to my horror - chugging the last of my coffee.

So I'm staring at her, just completely confused, in shock - and she puts the cup down, lipstick all over it gives a big 'ahhhhhhhh', and - it was so bizarre that I just didn't know what to say - finally, "Well, you know I would have picked one up for you too if you wanted!" I start walking back at to my desk and she looked back at me confused, got this perplexed look; looked at the still steaming remains of my coffee and her eyes widened just as she realized she had nearly my large, beautiful cup of coffee.

That was some good tech support, best she ever had probably! Rest assured, I had a tazer ready with me every time I visited her cube after that."