FAQs
What Tello plans can I choose from?
Ccustomers the choice of four pre-made Tello plans:
Economy: The cheapest pre-made Tello plan includes 1GB of data, unlimited talk, and unlimited text. This plan costs $10/month.
Value: If you need a little more data, the Value plan includes 2GB of data, unlimited talk, and unlimited text. This plan costs $14/month.
Smart: This plan bumps your data to 5GB per month. It also includes unlimited talk, and unlimited text. This plan costs $19/month.
Data: Tello's top-of-the-line plans includes unlimited data, unlimited talk, and unlimited text. This plan costs $29/month.
Does Tello offer service near me?
Tello uses T-Mobile's 5G network to provide coverage across the United States. That includes major metropolitan areas like New York, Los Angeles, Houston, Washington, D.C., and more. You can see Tello's coverage map via the Tello website to see if you'll get a signal in your area.
Does Tello offer international coverage?
Tello offers free international coverage to 60+ destinations. This incudes China, Mexico, and India. You can browse all supported countries via the Tello website. If a country you want to call isn't part of Tello's free network, you'll need to purchase a Pay As You Go credit to call that destination.
Can I use my current phone on Tello?
Most unlocked GSM smartphones can be used on Tello's network. This includes popular models like the iPhone 14, Google Pixel 7, Galaxy S23, and more. Although you can buy a new handset when you sign up with Tello, you don't need to if you already have an unlocked phone that's compatible with their network. You can check your phone's compatibility via the Tello website.
Can I take out a Tello family plan?
Tello offers family plans, but there's no financial benefit to them. You'll sign up as a family and you can manage all of the accounts via one email address and one dashboard. Otherwise, each person in the family can choose their own plan, pay separately, and start their contract on a different day. Unlike most carriers, Tello offers no discount for added lines.
Can I get a Tello student discount?
Yes, students looking to save money on their phone bill can take advantage of Tello's student discount. Tello offers 50% off its 2GB, 5GB, and unlimited data plans for any customer who can very their student status via their Student Beans account.
Hints and tips
Customize your own plan: Unlike many carriers, Tello lets you customize plans to your liking. For instance, you can create a plan that gives you 100 minutes of talk, free texting, and 1GB of data for just $7 each month.
Bring your own phone: One of the best ways to save at any carrier is by bringing your own phone. Tello permits this as long as your phone is unlocked and supported by its network. You can check your phone's compatibility by model number or by IMEI number at Tello's website.
Opt for unlimited: Unlimited data plans are very pricey. However, Tello's unlimited data plan costs just $29 per month. Not only is that one of the best unlimited data plans we've seen, but it's also the cheapest.
Refer a friend to Tello: Spread the Tello love and both your and a friend will get rewarded. If you're a Tello customer, you can have friends or family join Tello using your referral code/link. Once they join, you'll both get $10 Tello dollars. You can use the Tello dollars to pay your phone bill or to buy a new phone on Tello.
How to use Tello coupon codes
1. Select one of our Tello coupon codes to use and click "Get Code".
2. Copy the code for later and head to the Tello website to shop for the items you want.
3. After adding the item(s) you're after to your shopping cart, proceed to the view shopping cart dashboard.
4. Under the "total" summary, you'll find a section that says "Coupon." Manually enter your Tello coupon code, click "Apply," and your discount will be activated.
5. Proceed through the rest of the checkout to place your order.
How we source coupon codes
The coupons you’ll find on Tom’s Guide have been sourced by our dedicated coupons team, who use the web, our relationships with retailers, & our affiliate networks to find the latest codes. The offers on each coupon page are updated every few days to ensure we feature the freshest ways to save, and our commercial team (based in London) also sources exclusive codes and sales info directly from some of the biggest retailers around.
How we test coupon codes
All the coupon codes we list on our pages have been tested by our deals & offers teams to check they work as intended before they’ve been uploaded. You’ll find a wide range of coupons on Tom’s Guide, including free shipping offers, student discounts, and savings on various kinds of products.
To ensure that all listed codes are available to use, we don’t include any one-time use or user-specific coupons. We also provide as much information as we can to keep things as clear as possible - any expiry dates or terms & conditions will be listed alongside the code. Look for the ‘Terms & Conditions’ text - you’ll be able to click this to expand this section for more details.
What to do if a coupon code doesn’t work
We take care to only list tried & tested coupons on our pages, so all codes should be active and confer the listed discount or deal. However, although we keep up to date with expiry dates and any terms & conditions, sometimes retailers change these before we can update our pages.
Should a coupon fail to work as expected, check you meet any listed requirements. These can include minimum spends, multibuy offers, or product-specific promotions (i.e. 10% off selected tablets). You can view all associated requirements by clicking “View terms and conditions” below your code.
If this does not solve your issue, you can contact our customer service team by emailing coupons.tomsguide@futurenet.com. Make sure to let us know which coupon you were trying to use and which page this was listed on, and we’ll be in touch to help as soon as possible.
How we make money
Tom’s Guide makes money from coupons through a commission-based model. We have agreements in place with each retailer on our site - for every purchase made using one of our coupons or deals, we earn a small percentage of the order total back in commission.
Thanks to this model, we can save our customers money without charging them a thing. You won’t pay a penny to get the discounts listed on our pages, so whichever code or deal you choose, you’ll get exactly what it says on the tin.
If you're looking for more information on Tom's Guide coupons, you can also read more about How We Source Coupon Codes and How to Use Them on our dedicated page.
