FAQs
Does Hiboy offer free shipping?
Most items at Hiboy are eligible for free shipping. Delivery partners include UPS, FedEx, and DHL. Free shipping items ship within 5 to 7 business days. Note that if you need to cancel an order after it has shipped, you'll need to pay a $50 shipping fee for canceling the order.
Can I get Hiboy Black Friday deals?
Like many e-bike retailers, Hiboy runs a Black Friday sale in November, which tends to start around November 20th and finish after Cyber Monday. Last year, we saw up to 50% off selected e-bikes, and we expect similar discounts for 2023. We'll be adding all the latest Hiboy Black Friday deals to this page as they go live, so check back in regularly as Black Friday closes in if you're looking to save.
What is the Hiboy Loyalty Program?
The Hiboy Loyalty Program lets you earn points on all of your Hiboy purchases. Points you earn can then be used on your next purchase. Alternatively, Hiboy offers discounts for views on social media. If you share your Hiboy experience on social media and tag Hiboy, you can receive from $50 off (requires 2K to 5K views) to a free electric scooter (requires over 40K views).
Does Hiboy offer a referral program?
Hiboy's referral program lets you earn $50 for every friend who buys a Hiboy scooter using your referral URL. (The scooter must be valued at over $100). Your friend will also receive a $50 discount upon using your link.
What is Hiboy's return policy?
Hiboy items may be returned within 30 days from the date of delivery. Items must be new, undamaged, and unused. Accessories, spare scooter parts, and seats cannot be returned. Note that you're responsible for return shipping costs on non-defective products. (Hiboy will deduct $50 to $200 when making the refund).
How do I contact Hiboy customer service?
Hiboy customer support can be reached at (602) 515-5443. Service hours are Mondays through Fridays from 9 a.m. to 5 p.m. (MT). Additionally, you can e-mail the support team pre- or post-purchase.
Hints and Tips
Sign up for the Hiboy newsletter: Consumers who sign up to receive Hiboy e-mails will on occasion get access to exclusive sales. To sign up, scroll to the bottom of the Hiboy homepage and enter your e-mail in the "subscribe to our e-mails" field.
Shop the Hiboy sales section: Hiboy regularly offers deals on its homepage. These deals can take up to $450 off electric scooters and bikes. Keep an eye out around key retailing seasons such as New Year's, Christmas & Black Friday for the biggest savings.
Opt for refurbished: Hiboy offers refurbished electric scooters and bikes at a substantial discount. Note that refurbished items may show signs of wear such as scratches or torn stickers. As a result, they're not returnable. However, Hiboy provides the same warranty for refurbished products as the brand offers on new devices.
How to use Hiboy coupons
1. Choose one of our Hiboy coupons you want to use and click "Get Code" to reveal it.
2. Copy the code for later, then head to the Hiboy website to start shopping.
3. Add an item(s) to your shopping cart and proceed to the checkout page.
4. On the right column underneath the product description, you'll find a field titled "Gift card or discount code." Manually enter your code here.
5. After entering, hit the "Apply" button and your coupon will be activated.
