People who turn to Straight Talk for their wireless coverage probably have good reasons for doing so. We'd just be hard-pressed to imagine what those reasons are. The carrier had the slowest LTE speed in our network testing and turned in the worst grade in our customer service tests. Straight Talk's plans now feature more data, but also higher monthly rates compared to other discount carriers. It's little wonder, then, that this carrier has the lowest score of all in our reports.
Carrier Performance (24/40 points)
The unavoidable things in life now include death, taxes and Straight Talk bringing up the rear in our LTE testing in six U.S. cities. Straight Talk had the lowest national download and upload averages: 5.1 and 2.2 Mbps, respectively. It also tied Cricket for the slowest app-download speed, taking 2 minutes and 43 seconds to download Pokémon Go on average. That's 1:39 slower than speed champ Verizon's time. Straight Talk finished last in every city where we tested.
Plans (14/25 points)
Straight Talk's best plan is one of the more expensive prepaid options: a $60-a-month offering that now gives you 10GB of data along with unlimited mobile-to-mobile calling to Mexico, Canada, China and India. (That's a higher data allotment than before, as Straight Talk has revamped its plans on multiple occasions after we published our May 2017 rankings.) Remove that international component from your Straight Talk plan, and you can pay either $45 for 10GB or $55 for 15GB.
One of our biggest complaints about Straight Talk had been the lack of options for users who don't need a lot of data: a 2GB plan for $35 addresses that, though Boost and MetroPCS have better options at that price. Straight Talk has also added an unlimited data plan for $55 a month, though with the same restriction on video streaming (expect 480p resolution) as you'll find at other discount carriers.
Straight Talk offers autopay discounts, but at $1 off each month, they're pretty meager compared to the $5 its rivals will take off your monthly bill. (Recently, Straight Talk started knocking $5 off its unlimited data plan when you signed up for autopay, though the discount only lasted three months.) You can enjoy slightly larger discounts through Straight Talk's Extended Plan, which gives you discounts on the $45-a-month 10GB plan when you prepay for three months, six months and a year of service. You'll get a bigger discount the more you pay in advance — $45 in savings for pre-paying for a year of service versus just $5 off for ponying up for three months.
About the only portion of Straight Talk's customer service that stood out in a positive way was the online chat feature.
Customer Service (9/20 points)
It is impossible to stress how badly Straight Talk missed the mark during our customer service testing. One of our questions posted to Twitter went unanswered, and our phone calls to Straight Talk's customer-support line produced frustrating and unclear answers. About the only portion of Straight Talk's service that stood out in a positive way was the carrier's online chat feature. But that wasn't enough to stop the provider from landing at the bottom of our customer service rankings.
Phone Selection (5/10 points)
You are not going to turn to Straight Talk if you want the latest and greatest smartphone models, though the carrier does have the Galaxy S9 and S9+ and all the latest iPhones, including the iPhone X. Straight Talk lets you pay for those more expensive flagships in installments, though, generally, you'll end up paying more over the course of 24 months than if you bought the phone outright.
The carrier really excels at offering low-cost handsets, particularly older models; we noted dozens of models at $300 or less. Straight Talk also offers bring-your-own-device options if you can't stand to part with your current phone.
Featured Straight Talk Phones: Galaxy S9, Galaxy S8, iPhone X, iPhone 8
Special Features (1/5 points)
Special features are few and far between at this discount carrier. Apart from the aforementioned international calling package, Straight Talk's biggest claim to fame is a Remote Alert security system that costs $10 a month, plus $50 for the equipment. Remote Alert will notify you when sensors detect motion in your home.
Straight Talk is among the companies that developed the CallDetector app for Android to prevent scam calls. It's free for seven days before Straight Talk charges you $15 for an annual subscription.