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How to Stop Your Vizio TV from Spying on You

Privacy-minded TV owners aren't completely paranoid: some smart TVs do really keep track of your viewing habits. The Irvine, California-based consumer-electronics company Vizio is getting flak for a feature it calls "Smart Interactivity," which went into effect Oct. 31 and lets Vizio smart TVs keep records of users' viewing habits.

Vizio may share that data with advertisers, sometimes without camouflaging a user's Internet Protocol (IP) address, and advertisers could conceivably then connect those habits to a particular user's other electronic devices.


According to Vizio's updated privacy policy, if you have Smart Interactivity enabled, your viewing data is bundled with other data, such as your unique IP address, ZIP code and even records of online services you visit. Pro Publica reports that Smart Interactivity may be enabled in more than 10 million Vizio Smart TVs already sold.

While you can opt out of Smart Interactivity, Pro Publica notes that smart TVs from Vizio rivals Samsung and LG Electronics only collect data if customers opt in to that service. (That may be the case only in the United States; Samsung and LG smart TVs have been caught snooping on users in Britain.)

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Vizio says any data shared with third parties is packaged so that it "does not, on its own, permit direct association with any specific individual," and that, in most cases, it replaces IP addresses with unique hashes before that data is shared with partners.

"When VIZIO shares IP addresses with third parties," the privacy policy states, "VIZIO imposes strict conditions of confidentiality and use on such third parties." (Vizio does not consider an IP address, a string of numbers that identifies a unique device on the Internet, to be personal information.)

Third-party advertisers could use the viewing data to deliver highly targeted ads to other devices that share that same hashed IP address, though no evidence exists to suggest that they are actively doing so with Vizio's data. If an IP addresses is not hashed, however, as Vizio implies sometimes occurs, it would be easy for an advertiser or other third part to link the IP address to a real name and physical location.

How to Stop Your Vizio TV from Spying On You

Fortunately, Vizio offers instructions on how to opt out of Smart Interactivity, which we'll reproduce here. On Vizio's VIA TVs, you need to press the Menu button on your TV remote, select Settings and highlight Smart Interactivity. Then, press the Right arrow button to change the Smart Interactivity setting to off, disabling the feature.

If you have a Vizio VIA Plus TV, there's a slightly different process. You can either press the Menu button on your TV's remote or open the Vizio TV's HDTV Settings app. Select System, and then select Reset & Admin. Now, highlight Smart Interactivity and press the Right arrow button to change the Smart Interactivity setting to off, disabling the feature.

Henry T. Casey

Henry is an editor writer at Tom’s Guide covering streaming media, laptops and Apple. Prior to joining Tom's Guide — where he's the self-described Rare Oreo Expert — he reviewed software and hardware for TechRadar Pro, and interviewed artists for Patek Philippe International Magazine. You can find him at your local pro wrestling events, and looking for the headphone adapter that he unplugged from his iPhone.