Your Google Pixel has a secret diagnostics menu — how to find it

Google Pixel 8 Pro held in hand.
(Image credit: Future)

Your Google Pixel phone has a secret diagnostics menu for diagnosing hardware problems on (and hopefully fixing) your device. Usually, this menu is utilized by professionals whose job it is to fix phones. That said, there's no reason you can't use it yourself.

Pixels are some of the best phones around, but they aren't immune to hardware issues. Perhaps you're experiencing problems and want to find the root cause, or even if it's hardware-related at all. Maybe you just want to have a poke around on the odd occasion to check everything is running as it should.

Well, in either case, the hidden diagnostics menu is for you. However, we wouldn't be surprised if you didn't know how to find it — obviously this menu wasn't intended by Google to be a standard part of the Pixel/Android user experience, so it's not made clear to you how to access it when you pick up and use the phone generally.

Don't worry, though: this guide is here to show you exactly how. 

How to enter the diagnostics menu on a Google Pixel

Note: this feature is currently only available to general users in the U.S.

Caution: you will need a reliable Wi-Fi connection for this process — ensure you are on a stable Wi-Fi network before proceeding.

1. Open the Phone app

(Image: © Future)

First up, open the Phone app.

2. Enter the code *#*#7287#*#*

(Image: © Future)

Now enter the code *#*#7287#*#*. You'll notice our screenshot missed off the last *. This is because as soon as you enter the code, you'll leave the phone screen. As such, you don't need to press dial.

3. Press Confirm

(Image: © Future)

You'll need to have a reliable Wi-Fi connection for this process. Ensure you have a stable Wi-Fi connection and then tap Confirm.

4. Browse the Diagnostics menu

(Image: © Future)

Here you are at the Diagnostics menu! Browse the different categories to see which hardware components you can diagnose issues with.

5. Start a full test, check categories or individual components

(Image: © Future)

You can hit Start Test at the top to run a full scan. Alternatively, you can tap Check Group above individual grouped hardware components to check only those. Or you can tap a specific component to check that if you have an idea about where the problem lies already.


You now know how to access the Pixel Diagnostics menu. If you'd like more help using your Pixel, why not check out our range of other helpful tutorials. We can show you how to access the Macro camera on a Google Pixel device, how to use the Action Pan feature on Pixel phones, and how to set up Google Family link on Android.

Peter Wolinski
Editor, How To & Cameras

Peter is Editor of the How To and Camera sections at Tom's Guide. As a writer, he covers topics including tech, photography, gaming, hardware, motoring and food & drink. Outside of work, he's an avid photographer, specialising in architectural and portrait photography. When he's not snapping away on his beloved Fujifilm camera, he can usually be found telling everyone about his greyhounds, obsessively detailing his car, squeezing as many FPS as possible out of PC games, and perfecting his espresso shots. 

  • swisspook
    Have a Pixel 5 and when I type in the code it disappears and nothing pops up or happens. This normal? Thanks
    Reply
  • susan8350
    Tried this with Pixel 6a. Also nothing happened except the code disappearing.
    Reply
  • NRHTX
    I just tried this from Texas and nothing is happening. It keeps telling me this is only for
    The Diagnostics Tool is only designed for use in the United States at this time.

    I just tried this from Texas and nothing is happening. It keeps telling me this is only for

    I forgot to include my device. Pixel 8 pro.
    Reply