Windows 10 update pulled after installations freeze — what to do now

Windows 10 update issues
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Windows 10 has another update disaster on its hands, and has had to pull a recent security update after users reported it was freezing part-way through the installation process. 

The issues stem from trying to install the February 9 security update (KB4601392). In response, Microsoft has had to release a fresh update (KB5001078) to fix the problem and let people actually update their machines.

According to Microsoft, the broken update froze installations for the Cumulative Update. Simply put, it means that the installation would stop at 24%. Anyone who reported issues must install the newest update (KB5001078) before attempting to install the February 9 security update.

Those who have already installed the screwy KB4601392 update have a bit of work ahead of them, and should go through the following steps to sort everything out:

  • Restart your device and follow steps 1, 2 and 4a from then “Reset Windows Update components manually” help page. 
  • Restart the device again 
  • KB5001078 should then be available to install from the “check for updates” section of the settings. Or users can wait for it to install automatically 

Once that’s done the latest Cumulative Update should be available to install without any issues. Anyone who didn’t install the previous botched update shouldn’t have any issues now, since the working update is the only one available.

It’s a story that’s getting all too familiar for Windows users. Barely a week goes by that Microsoft hasn’t had to do some sort of damage control because Windows 10 updates are causing problems.

Recently we’ve heard reports of updates sending PCs into an endless boot cycle, as well as causing app crashes and the blue screen of death. In other words, it’s been a pretty horrendous time for Microsoft and Windows users, and it makes you wonder how long this can realistically go on for.

Just try not to hold off on updating your PC, because it’s incredibly important to keep everything up to date. That’s especially true of security updates, since they will prevent your machine from being attacked or exploited by hackers and other cyber criminals.

Tom Pritchard
Automotive Editor

Tom is the Tom's Guide's Automotive Editor, which means he can usually be found knee deep in stats the latest and best electric cars, or checking out some sort of driving gadget. It's long way from his days as editor of Gizmodo UK, when pretty much everything was on the table. He’s usually found trying to squeeze another giant Lego set onto the shelf, draining very large cups of coffee, or complaining that Ikea won’t let him buy the stuff he really needs online. 

  • Oops!
    The best thing I did was to delay updates.
    The only computer problems I've ever encounter involved a windows update.
    Does anyone make a Chrome Desktop with a 23" screen?