Google Pixel owners say devices are overheating due to this one app [Update: Google responds]

Google Pixel 7 review
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Update: A Google spokesperson has responded with the following statement on Pixel phones overheating and losing battery due to the Google app:

A recent Google App backend change unintentionally resulted in a subset of Android devices experiencing accelerated battery drain. We rolled out a fix shortly after becoming aware of the issue, and impacted users should see their devices return to normal behavior immediately. This fix does not require an app update.

This sounds like a near-perfect solution to the issue, since users won't have to do anything to solve the battery drain issue with their Pixel. However, this doesn't specifically mention the potential problem with Android System Intelligence, so fingers crossed the update deals with that as well.

Original article follows

Google Pixel owners are facing overheating and battery drain according to various accounts found by Engadget and on the r/GooglePixel subreddit and the official Pixel support pages. And the cause could be two of Google's own apps.

The issue has been reported by Pixel 6, Pixel 6 Pro, Pixel 7 and Pixel 7 Pro users (no sign of the Pixel 6a though), and particularly inquisitive owners believe that a May 12 update to the Google app and the Android System Intelligence background process are responsible.

One user showed off their battery usage chart, which showed that the Google app had drained 14% of their phone's battery after an hour's active use and another hour's background use. Some users are reporting as high as a 32% drain from the Google app and ASI combined, which is far more battery than any background app should be using. However, when we checked a Pixel 6 Pro used by a TG staffer, we didn't find any evidence of battery drain or overheating caused by these apps.

Some users are reporting as high as a 32% drain from the Google app and ASI combined, which is far more battery than any background app should be using.

Battery drain is an obvious problem, since it could mean you end up with a dead phone and no convenient charger nearby to refuel when you don't expect it. Overheating can make a phone uncomfortable to hold, and could potentially damage the phone's inner components if the heat is consistently high over a sustained period.

A possible cause, and a possible solution

The battery usage menu from a Google Pixel 6 Pro, showing excessive power consumption by the Google app and the Android System Intelligence process

(Image credit: Engadget)

It's possible that the battery drainage/heat issue could be a problem on Google's end, since neither rolling back the Google app to a previous version, nor installing the beta, nor even resetting the phone and re-installing all the apps, has fixed things. Some users have had success by disabling the Google app, which still lets you quickly search things (it just opens a browser tab instead), but disables other features like Google Assistant.

It's too soon to know if this affects the newly launched Pixel 7a, or the incoming Pixel Fold or Pixel Tablet. Hopefully Google has things fixed before these phones start arriving in users' hands in large quantities though, as they are otherwise impressive (or impressive-looking) new devices that could have their sheen firmly ruined by battery and heat problems. 

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Richard Priday
Assistant Phones Editor

Richard is based in London, covering news, reviews and how-tos for phones, tablets, gaming, and whatever else people need advice on. Following on from his MA in Magazine Journalism at the University of Sheffield, he's also written for WIRED U.K., The Register and Creative Bloq. When not at work, he's likely thinking about how to brew the perfect cup of specialty coffee.