FAQs
Does Competitive Cyclist offer free shipping?
Competitive Cyclist offers free shipping on orders over $50. If this option is available, you'll see it advertised on Competitive Cyclist's website. For standard shipping, orders will typically arrive 4 to 6 business days from the date of shipment. Note that certain oversized items can only be shipped via freight. Oversized freight items include, but are not limited to complete bikes, bike frames, bike wheels, surfboards, and more.
Can I get a Competitive Cyclist military discount?
Competitive Cyclist offers a military discount with a valid ID.me account. It covers both current and past members of the military, as well as healthcare workers, first responders, and educators (both teachers and institute staff). Just verify by logging in with your ID.me account and you'll qualify for 20% off your next purchase.
What are Competitive Cyclist Expedition Perks?
Expedition Perks is the name of Competitive Cyclist's rewards program. The program is free and for every 500 points you earn on eligible purchases, you'll get $5 in rewards to spend on gear for your next ride. You'll earn double points when you shop Backcountry Gear & Apparel, Stoic, and basin + range at Competitive Cyclist. You'll also get an exclusive Competitive Cyclist promo code on your birthday when you sign up.
What is Competitive Cyclist's return policy?
New and unused gear sold at Competitive Cyclist can be returned at any time for a full refund to your original payment method. Items must be returned in the condition you received them and with the original box and/or packaging, including manufacturer tags where applicable.
How do I contact Competitive Cyclist customer service?
Competitive Cyclist customer support can be reached at 1-888-276-7130. Additionally, you can e-mail the support team, send a text, or open a customer support chat from the Competitive Cyclist website.
Hints and Tips
Join the Competitive Cyclist newsletter: Shoppers who sign up to receive the Competitive Cyclist e-newsletter will on occasion receive access to exclusive sales. To sign up, scroll to the bottom of the Competitive Cyclist homepage and enter your e-mail in the e-mail field. After signing up, you'll automatically receive 15% off your next order as a thank you.
Sign up for Expedition Perks: Expedition Perks is the brand's rewards scheme which is free to join and provides you points every time to you make a purchase. Every 500 points equals $5, which can be redeemed against orders to get discounts. You can also get double points on certain products, plus members of the scheme get an exclusive Competitive Cyclist promo code as a birthday gift each year.
Refer a friend to Competitive Cyclist: If you know someone who would like the Competitive Cyclist brand, you can send them a referral link to net them a discount on their first purchase. Just provide your email address to be sent the link, then send it to your friend. When they make their purchase via your link, they'll get $20 off their first order of $100 or more. As a thanks, you'll get $20 off your next order once your friend's order has been processed.
Get a Competitive Cyclist professional discount: If you are a healthcare worker, teacher or education worker, first responder, or you are military personnel (either active or retired), you are entitled to 20% off your orders. Just verify with a valid ID.me account to redeem your savings.
Shop Competitive Cyclist sales: On occasion, the Competitive Cyclist website hosts sales on bikes, accessories, and more. Some sales can knock as much as 45% off select items. These discounts are updated regularly, with the best deals often popping up around key retailer events including Christmas, Memorial Day & New Year's.
Inquire about group sales: Corporations, clubs/teams, non-profits, universities, and government agencies can receive a discount when making group purchases at Competitive Cyclist. You'll receive group-specific pricing on most bulk apparel/gear.
How to use Competitive Cyclist promo codes
1. Choose one of our Competitive Cyclist promo codes you'd like to use and click "Get Code" to reveal it.
2. Copy the code for later and head to the Competitive Cyclist website to start shopping.
3. Add an item(s) to your shopping cart and proceed to the checkout page.
4. Under the "verify your payment option" you'll see a line that says "redeem a promo code".
5. After entering your code, hit the "Redeem" button and your coupon will be activated.
6. Proceed through the rest of the checkout as normal to place your order.
How we source coupon codes
The coupons you’ll find on Tom’s Guide have been sourced by our dedicated coupons team, who use the web, our relationships with retailers, & our affiliate networks to find the latest codes. The offers on each coupon page are updated every few days to ensure we feature the freshest ways to save, and our commercial team (based in London) also sources exclusive codes and sales info directly from some of the biggest retailers around.
How we test coupon codes
All the coupon codes we list on our pages have been tested by our deals & offers teams to check they work as intended before they’ve been uploaded. You’ll find a wide range of coupons on Tom’s Guide, including free shipping offers, student discounts, and savings on various kinds of products.
To ensure that all listed codes are available to use, we don’t include any one-time use or user-specific coupons. We also provide as much information as we can to keep things as clear as possible - any expiry dates or terms & conditions will be listed alongside the code. Look for the ‘Terms & Conditions’ text - you’ll be able to click this to expand this section for more details.
What to do if a coupon code doesn’t work
We take care to only list tried & tested coupons on our pages, so all codes should be active and confer the listed discount or deal. However, although we keep up to date with expiry dates and any terms & conditions, sometimes retailers change these before we can update our pages.
Should a coupon fail to work as expected, check you meet any listed requirements. These can include minimum spends, multibuy offers, or product-specific promotions (i.e. 10% off selected tablets). You can view all associated requirements by clicking “View terms and conditions” below your code.
If this does not solve your issue, you can contact our customer service team by emailing coupons.tomsguide@futurenet.com. Make sure to let us know which coupon you were trying to use and which page this was listed on, and we’ll be in touch to help as soon as possible.
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Thanks to this model, we can save our customers money without charging them a thing. You won’t pay a penny to get the discounts listed on our pages, so whichever code or deal you choose, you’ll get exactly what it says on the tin.
If you're looking for more information on Tom's Guide coupons, you can also read more about How We Source Coupon Codes and How to Use Them on our dedicated page.
