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Peloton outage now resolved — but users say there's still a big problem

a photo of a woman riding a peloton bike
(Image credit: Getty/ Ezra Shaw / Staff)

Slack wasn’t the only platform to be down yesterday, as Peloton users everywhere experienced a 2-hour outage that prevented users from streaming classes on the Bike, Tread or app

Peloton tweeted, “We are currently investigating an issue with Peloton services. This may impact your ability to take classes or access pages on the web. We apologize for any impact this may have on your workout and appreciate your patience. Please check http://status.onepeloton.com (opens in new tab) for updates.”

The outage was fixed within a couple of hours, but users say the issues flagged one major issue with the platform — the fact you cannot download classes to take offline. 

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While some users took to social media to share their concern that they’d lose their streaks if they had to take a day off the platform, others questioned why Peloton had not yet developed the functionality to take classes offline.

One user tweeted (opens in new tab), “If we could just download workouts that didn’t require server connectivity this would be so much smoother”. Another user responded (opens in new tab), “There should a few bits of content that’s accessible without internet for times like these, storms, etc. Please consider adding some basic content we can store on our bikes, phones…”

At the time of writing, you can download, or ‘preload’ classes on the Peloton app on iOS to take them without being connected to WiFi, but this isn’t an option on the Bike or Tread. 

Of course, the outage isn’t necessarily Peloton’s fault. This does highlight a huge pitfall of connected fitness, as like Peloton’s new CEO, Barry McCarthy, emphasized a few days ago (opens in new tab), Peloton’s content and on-screen experience are what makes the platform special. While users were still able to use the “Just Run” or the “Just Ride” option during the outage, without the classes and instructors, the hardware isn’t as useful. 

It goes without saying, 2022 hasn’t been the best year for the home fitness brand that boomed during the pandemic. Earlier this year the company announced it was pausing the production of it’s Bike and Tread, and started making users pay for the installation of the products, raising the prices. Peloton also suffered a major decline in its stock following the death of Sex and The City’s Mr Big using the exercise Bike, and it has cut 2,800 jobs.

What’s next for the brand remains to be seen. However, there are rumors of a Peloton rower, and a potential Amazon buy could be on the horizon.  

Jane McGuire
Fitness editor

Jane McGuire is Tom's Guide's Fitness editor, which means she looks after everything fitness related - from running gear to yoga mats. An avid runner, Jane has tested and reviewed fitness products for the past five years, so knows what to look for when finding a good running watch or a pair of shorts with pockets big enough for your smartphone. When she's not pounding the pavements, you'll find Jane striding round the Surrey Hills, taking far too many photos of her puppy.