The best online fax services prove that faxing isn't a relic of the last century. In fact, faxing is sometimes the only way to get important forms and documents back and forth, whether you're buying a house, signing contracts, or conducting some other paperwork-dependent business.
When looking for an online fax service, try to consider how often you'll need to send and receive faxes. If the answer to that question is "rarely," you may be able to get away with a free service. But if your faxing needs require you to send more than a handful of pages on a regular basis, you're better off with turning to a paid service. Pick one with a pricing tier that best fits your faxing output — the best online fax services offer different prices depending on how many pages you send and receive.
Fortunately, you've got a lot of options for online fax services. We've tested many over the years, returning to review services that we've previously rated just to make sure they're still up to snuff. With all the research and testing we've done, we're confident that these are the best online fax services to meet a variety of faxing needs.
What are the best online fax services?
If you must get a document from Point A to Point B and email just won't cut it, we recommend MetroFax as the best online fax service. Even with a modest price hike to its basic service, MetroFax's combination of fax-management features and easy-to-use software makes it an ideal choice for either individuals or small businesses. It supports a wide variety of file formats, and it's priced more attractively than a better-known online fax service like eFax.
In addition to MetroFax, we've tested more than a dozen other options to find the best online fax services. Of those, SRFax impresses us with its amount of detail and customization. SRFax's rates are cheaper than MetroFax for individual users — even at the 500-page tier now that MetroFax raised its rates.
If, you work in a field with stringent privacy rules and need your fax service to comply with patient data privacy requirements, turn to Sfax. It's a pricey service, but it meets specific privacy requirements while also offering features to appeal to business users. Biscom123 also offers plans that support multiple users.
When it comes to free options, our testing indicates that you generally get what you pay for, with free services offering little in the way of features and support. But if you're absolutely determined not to spend a dime, HelloFax's offers the best online fax service for free, though you're limited to five pages total. We found other free services too limiting in what they offered at no charge.
The best online fax services
The best online fax service
Monthly Rate/Pages: $9.95/500, $12.95/1,000, $35.95/2,500 | Free Trial: 30 days | Cloud Storage: Yes | Mobile App: Yes
Capable of handling the faxing needs of small businesses up to larger corporations, MetroFax offers the best online fax service based on our testing. The company has an easy-to-navigate web portal, and its mobile apps – available for both Android and iOS — are the best we've seen.
We like that MetroFax supports more than 50 file formats, including commonly used options such as Microsoft Office files, Adobe PDF and JPEG graphics. But you'll also find support for arcane file formats, too.
Monthly prices are low, even after MetroFax raised the rate on its basic 500-page service by $2 to $9.95 a month. (Signing up for an annual contract reduces your monthly rate to $8.30 per month, allowing you to save $20 over the curse of a year.) You can also take advantage of a free 30-day trial before the regular rate kicks in.
Read our full MetroFax review.
Best online fax service value
Monthly Rate/Pages: $3.29/25, $6.95/200, $9.95/500, $15.95/800, $29.95/1,500, $45.95/2,500 | Free Trial: 60 days (with $6.95 or higher tier) | Cloud Storage: Yes | Mobile App: No
SRFax competes well with MetroFax, especially if you don't do a lot faxing each month. If you only need to send and receive 25 pages each monthly, you'll pay $3.29, and the faxing process at SRFax is a lot more polished than what you'll experience with free services.
Now that MetroFax charges $9.95 for its 500-page tier, you'll pay the same amount at SRFax, though we still think MetroFax's overall service is more polished.
Still, you'll find a wide range of file format support at SRFax and a web-based interface that's text-centric and clean. The responsive design works well on mobile devices — which is a good thing, since there's no dedicated mobile app for SRFax. Overall, though, this is a good service that offer just enough features in exchange for a low price.
Read our full SRFax review.
Best online fax service for businesses
Monthly Rate/Pages: $29/350, $49/700, $99/1500 | Free Trial: 14 days | Cloud Storage: Yes | Mobile App: Yes
If the documents you're sending need to stay secure, look no further than Sfax. The faxing service offers HIPPA-compliant faxing as well as a number of other features geared toward the health care industry. Even with its industry-focused approach, Sfax still delivers a very visually attractive and intuitive interface.
With plans starting at $29 a month, Sfax is one of the more expensive fax services we've tested. (You can lower that cost a little bit by switching to annual billing instead of monthly.) But business users will appreciate the extensive support for different files, the ability to store multiple cover pages for different types of faxes, and multi-user support. We were also impressed by the search tools the Sfax offers, not to mention its extensive support for different kinds of files.
Read our full Sfax review.
4. Biscom 123
A business focus for occasional faxers
Monthly Rate/Pages: $7.99/30, $14.99/300 | Free Trial: 30 days | Cloud Storage: No | Mobile App: Yes
Biscom isn't just for enterprise telecommunications. The company also offers one of the best online fax services for individuals and small offices, and if you pay up for its Small Groups plan, you'll get multi-user support, which it helps it stand out from other options featured here. Support for multiple users is ideal for businesses who don't need Sfax's HIPPA certification or other pricier plans.
The multi-user plan supports up to five users and 300 pages. Opt for the lower-cost individual user plan, and you'll be able to fax 30 pages. Go over those amounts and you'll pay 7 cents per page.
Should you opt for Biscom 123, expect a friendly and colorful layout. You'll send and receive faxes either via email or a somewhat limited mobile app. Biscom also doesn't store any of the faxes you send, which may not be that much of a problem if you only need this service for an occasional fax.
Read our full Biscom 123 review.
Popular fax service is pretty pricey
Monthly Rate/Pages: $16.95/150, $19.95/200 | Free Trial: 30 days | Cloud Storage: Yes | Mobile App: Yes
eFax is probably the most recognizable name in online faxing, and there's a lot to like about it, but it doesn't rank at the top of our best online fax services picks.
eFax's interface and mobile apps look a lot like what MetroFax offers (not surprising, since they're owned by the same company), and eFax throws in some nice features, like the option of sending faxes using a secure SSL-encrypted container. The service lets you tag and search faxes, and supports up to five email address for use with a given fax account.
Our big objection, though, is to the pricing. Other than what Sfax charges, eFax's monthly rate is one of the highest you'll pay of the services we've reviewed, and the page limits aren't that generous. eFax also charges a $10 activation fee, though it sometimes waives that on some of its tiers. Opting for an annual plan takes some of the sting out of eFax's pricing, as you can lower your costs on the eFax Plus tier by nearly $34, essentially getting two months of the service for free over the month-by-month rate.
Read our full eFax review.
A good, if limited, free faxing option
Monthly Rate/Pages: Free/5, $9.99/300, $19.99/500, $39.99/1,000 | Free Trial: 30 days (on $9.99 and higher plans) | Cloud Storage: Yes | Mobile App: No
We haven't been impressed by many of the free fax services we've tested. But HelloFax is easily the best online fax service if you only need to send a few pages every now and then. HelloFax's free tier is limited to just five pages per month, and you'll appreciate the clean, simple interface.
The service also supports electronic signatures, which is a welcome addition. We also like HelloFax's integration with cloud services including with Google Drive, Dropbox, Box, OneDrive and Evernote.
We are less impressed by HelloFax's approach to fax tracking and indexing — you don't get a confirmation your fax was transmitted, and searching is limited to email address or document title. High-volume faxers will want to steer clear, especially when better options are available. Paid plans start at $9.99 a month for 300 pages, and add support for multiple users.
Read our full HelloFax review.
7. RingCentral Fax
Extensive faxing features get lost in the shuffle
Monthly Rate/Pages: $23/1,500, $50/Unlimited | Free Trial: 30 days | Cloud Storage: Yes | Mobile App: Yes
There's a lot we like about RingCentral Fax, which offers a flexible set of features, and strong support for both cloud storage and mobile. It's the only online fax service we've tested that lets you schedule sending out your faxes, which will appeal to users who have to send out regular reports.
Pricing starts at $23 per month for a 1,500-page plan, though if you sign up on an annual basis, you can knock that down by $5 to $18 a month. An unlimited faxing plan runs you $50 a month (or $35 per month if go for an annual plan.)
But faxing is only one component of what RingCentral offers, which also includes voice and unified communication services. (The Unlimited service tiers even includes voice and video call support.) RingCentral's interface is designed to serve all those customers using all of its services, which can be overwhelming if you just need to fax. The inability to track faxes also limits RingCentral's appeal.
Read our full RingCentral Fax review.
8. Nextiva vFax
Cluttered interface for faxing
Monthly Rate/Pages: $9/500, $18/1,000, $35/3,000 | Free Trial: 30 days (500 pages only) | Cloud Storage: No | Mobile App: No
Nextiva's faxing service — the "v" in vFax stands for "virtual" — supports fax by email or through an existing fax machine. That makes faxing as easy as sending an email with a supporting document attached.
Nextiva's prices are reasonable, especially if you opt for annual pricing instead of monthly pricing. That will knock $4 off the monthly cost of Nextiva's 500-page tier.
Nextiva's web portal gives you a nice overview of faxes you've sent and received, and we appreciated the degree to which we could customize notifications and settings. But the web portal lacks panache, and the grim interface keeps it from ranking higher among the best online fax services. Nextiva's look is certainly functional, but competing services like MetroFax offer a more stylized interface with more compelling features.
Read our full Nextiva vFax review.
Faxing option for cheapskates
Monthly Rate/Pages: Free/3, $10/100, $20/300, $50/1,000 | Free Trial: No | Cloud Storage: No | Mobile App: No
The good news about GotFreeFax is that the price is right there in the company's name. You can send up to two free faxes per day, provided they're not larger than three pages each. If you need to send more pages, GotFreeFax's prices are reasonable: $1 for 10 pages, $2 for 20, and $3 for $30, and there's a service aimed at businesses that starts at $10 for 100 pages. Because you can send your fax without having to register, GotFreeFax is a good option if you just need to fire off the occasional fax, though we'd still point to HelloFax as the better free option.
Don't expect to be able to receive faxes, though. File support is limited to several common formats. And while GotFreeFax does have prepaid tiers for people who do a lot of faxing, you'll find more full-service options with better pricing elsewhere.
Read our full GotFreeFax review.
There are better free faxing options
Monthly Rate/Pages: Free/3, $2/25 | Free Trial: No | Cloud Storage: No | Mobile App: No
At first glance, FaxZero seems to be more flexible than other free options on our best online fax services list. You're limited to three pages (plus a cover), but FaxZero lets you send up to five faxes per day. HelloFax places a monthly limit on its freee faxing tier.
But there's a catch with FaxZero's service. The cover sheet includes FaxZero branding, and you have to opt for the company's $2 tier to make that branding go away. That won't bother some users who just need to fire off a fax every now and again, but it's not going to appeal to businesses with faxing needs.
When testing FaxZero, we saw a noticeable lag between when we sent our fax and when we got a confirmation. FaxZero also has a two-step process for sending faxes; you have to wait for email with a link to your fax that you click on to finally send. It's more trouble than it's worth.
Read our full FaxZero review.
How to choose the best online fax service for you
When searching for the best online fax service, ask yourself the following questions to help find a provider that fits your needs:
- Do you need only one number, or multiple numbers that are linked?
- Do you need workgroup support, so others can access the inbound and outbound faxes for that line?
- Do you need a custom number for sending your faxes?
- Do you want to customize your fax cover sheet?
- How many pages do you anticipate sending and receiving each month?
- Do you need an easily searchable archive of inbound and outbound faxes?
With so many online fax services to choose from, how you answer these questions will determine which service best fits your needs. If you need a customized cover sheet, for example, the otherwise exceptional MetroFax becomes a lot less appealing. If search functionality appeals to you, then SRFax becomes less compelling, even with its low price.
Online fax providers typically offer multiple tiers of service that put limits on the number of pages you can send and receive each month. You can opt to pay on a monthly basis, though several services will offer a discount if you pay annually. (We list monthly pricing in our reviews.) Monthly prices on the entry-level tiers range between $3 and $29.
All of the services we've reviewed offer free trial periods or — in the case of HelloFax, GotFreeFax and FaxZero — free service tiers.
How we test online fax services
Our fax service ratings come after more than 100 hours of testing a dozen different services (some of which have since been bought out by competitors and thus have been dropped from this guide). In addition to our initial testing, we periodically go back to services we've looked at previously to see if new features are added or pricing has changed; we then update our ratings accordingly.
When evaluating fax services, we consider pricing as well as the number of pages you can send and receive under a given plan. We also pay careful attention to each service's interface, ease of operation, and overall features. We send and receive faxes, observing how long it appeared to take for an outbound fax to send. This is difficult to gauge, since most services simply take a moment to process, then will later deliver a confirmation that the fax was sent.