Amazon Down? Major Fail on Prime Day 2018 (Amazon Responds)

Update June 2019: Amazon Prime Day 2019 is just a few weeks away. Find out dates, what to buy, what to avoid, and more in our Prime Day survival guide.

It seems there's such a thing as too many good deals. For about a quarter of an hour today, starting at around 3pm Eastern — the official time that Prime Day began — the super-retailer's homepage was down.

The homepage came back up about 15 minutes later, but issues still persisted, such as not being able to click on categories of deals. However, the site seemed to be functioning normally as of 4:30 pm ET.

In a statement to Tom's Guide, an Amazon spokesperson said:

"Some customers are having difficulty shopping, and we’re working to resolve this issue quickly. Many are shopping successfully – in the first hour of Prime Day in the U.S., customers have ordered more items compared to the first hour last year. There are hundreds of thousands of deals to come and more than 34 hours to shop Prime Day."

Considering the crash occurred around the start of Prime Day, it makes sense that Amazon may have briefly succumbed to a rush of traffic from users primed to take advantage of their deals. During that time, users trying to load were greeted with a "Sorry, something went wrong on our end" message screen featuring an adorable dog, such as Sheriff, seen above.

MORE: Best Amazon Prime Day Deals: Fire TV Stick, Echo Dot and More

The website-failure tracking notes it received 21,534 reports of Amazon being down. Editors' Note: this issue doesn't appear to be affecting individual product pages, so you should still be able to take advantage of deals.

It's unclear how much this outage will effect Amazon's sales, but Coresight Research expects shoppers to spend $3.4 billion during the Prime Day event, which lasts from 3pm Eastern today to 3am Eastern on Wednesday morning.

At around 3:50pm Eastern, a new issue presented itself. Clicking on a deal category, such as electronics, sent users back to the Shop All Deals homescreen. As of the time of publishing, #primedayfail is currently trending on Twitter.

Around 4:15pm, the homepage dropped the items on the left side of the screen, including the categories section that was sending users in the aforementioned loop.

At 4:30pm Eastern, the left side of the Amazon homepage regained items, but replaced the categories of deals with other, singular promoted deals.

Right now, with Prime just beginning, the early focus has been on how Amazon has lowered its Echo ($69), Fire 7 ($29) and Kindle ($49) devices to all-time low prices.

We have reached out to Amazon and will update this story should we receive comment.

More Prime Day Coverage

Henry T. Casey
Managing Editor (Entertainment, Streaming)

Henry is a managing editor at Tom’s Guide covering streaming media, laptops and all things Apple, reviewing devices and services for the past seven years. Prior to joining Tom's Guide, he reviewed software and hardware for TechRadar Pro, and interviewed artists for Patek Philippe International Magazine. He's also covered the wild world of professional wrestling for Cageside Seats, interviewing athletes and other industry veterans.

  • crescentdave
    it's down again 12:46 pm PST . Tom? You simply need to keep up on this ... it's a huge story and relying on passive second hand analyses don't serve you well.
  • highhatsize
    At 3:10 CDT, the endless loop when one tries to access electronis is ongoing.

    It's like retail Obamacare.
  • highhatsize
    One more thing. What is this about deals not being available until 7 p.m.? Did Amazon tell anyone about this going in?
  • onthefifthfloor
    2pm still crashing. just because you dont get an error page, doesnt mean its working. can search, shows the total results at top but doesnt display search results, just the number of pages. ordering work related items from another site now, no time to wait for them to fix issues.
  • lynnbob
    Still not working correctly (3:55 CDT). Can't access watched deals. What's the point?
  • tanishajanes
    I haven't gotten to see the first deal yet!! Not working for me.
  • difranco2k7
    It indeed is affecting individual product pages. You can look at the items, but if you attempt to put anything in your cart it will not allow it.
  • difranco2k7
    Location is Arkansas
  • mwuagi
    It's still hard broke.


    18:41 EDT
  • mephensean
    I had high hopes for Prime Day and was ready to spend a bunch of money but I'm getting sick of seeing all these darn dogs instead of what I search for. Major fail on Amazon's part - second only in misery to Trump's foreign policy, because nothing tops that. Good job, Amazon - you hyped this and wanted it to be huge, then you say, "Oh, the response is greater than last year." No shiz, why wouldn't it be, this isn't JC Penny.