Samsung responds to alleged Galaxy S23 Ultra screen defect: 'Everything is fine'

Samsung Galaxy S23 Ultra display showing home screen
(Image credit: Future)

Early adopters of the Samsung Galaxy S23 Ultra have been sharing their concerns about what appears to be an issue with the corner of the screen. In response, Samsung has promised nothing is wrong and offered an explanation. 

At the princely sum of $1,199, Samsung Galaxy S23 Ultra owners are understandably very protective of one of the best phones. Reports on Reddit and Twitter about imperfections in the corners of the display have spread.

The S23 Ultra display issue

(Image credit: Future)

After noting the distortion on two separate phones, one user on Twitter even questioned if the glass was not bonded properly. After inspecting our own Galaxy S23 Ultra closely we too noticed the problem area. In the right light, it looks like the screen has a very slight deformity, in the bottom right-hand corner especially. 

If you shine a strong light on the display, some parts may appear to be squashed/pressed, this happens because of the pressing process for waterproofing and dustproofing. This is not a product defect. Everything is fine with your phone.

Samsung statement

Fortunately, Samsung has assured the world that this is not in fact an issue. Samsung UK tweeted an explanation: “If you shine a strong light on the display, some parts may appear to be squashed/pressed, this happens because of the pressing process for waterproofing and dustproofing. This is not a product defect. Everything is fine with your phone.” 

Samsung also has its own dedicated webpage to provide a more detailed explanation. Certainly, we would rather have a phone with a very small display quirk than one with dust under the screen, and the IPX68 rating on the Galaxy S23 Ultra ensures protection against water up to 1.5 meters deep for half an hour.  

This is good news for Galaxy S23 Ultra owners as the new integrated S Pen obviously relies on the screen to make the most of it. The display on the Samsung S23 Ultra blew us away in our testing with an average of 1,225 nits when display HDR content, and its color reproduction actually beats the iPhone 14 Pro Max

Despite this complaint, the Galaxy S23 Ultra is now the No. 1 phone on our best phones list.
 

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Andy Sansom
Trainee Writer

Andy is Tom's Guide Staff Writer for VPNs. Based in the UK he originally cut his teeth at Tom's Guide as a Trainee Writer (go and click on his articles!) before moving to cover all things Tech and streaming at T3. He's now back at TG to keep you safe online and bring you the latest news in VPN and cyber security.