FAQs
Can I get a Norton free trial?
New customers can get a Norton free trial of selected services, giving them a chance to assess if they like the software before they commit to a plan. Most trials last just 7 days, but you'll find any extended trial offers on this page. You'll get full access to all the features the service has to offer, letting you try them out and see if you like them. If you decide not to start a plan, make sure to cancel your membership before the trial period is up and you won't be charged a thing.
Can I get a Norton student discount?
Yes, Norton offers a range of deals to help you study safely, with up to 66% off selected plans & bundles through their student discount page. You can save as much as $150 per year depending on your plan. Just head to their website and validate your student status to save.
What is Norton's refund policy?
Norton will cancel, return, and refund any services you're not happy with it. If you purchase an annual subscription, it's eligible for a full refund, if requested within 60-days of the date of purchase. Meanwhile, the purchase of a monthly subscription is eligible for a full refund, if requested within 14-days of the date of purchase. You can learn more details via the Norton website.
How do I cancel my Norton subscription?
If you're wondering how to cancel Norton, look no further. You can stop your Norton subscription from auto-renewing when it expires by signing into your account with your Norton login. Once you're signed in, navigate to the Subscription section and click 'Cancel Subscription Renewal'. Your subscription will now run out at the end of its term. If you are within the 60-day returns period, you can then get your current subscription refunded by getting in touch with the customer service team.
How do I contact Norton customer service?
If you need to get in touch with the Norton customer service team, you can do so through the Norton support center. You'll find a contact form you can fill out, as well as plenty of FAQs and helpful articles. You can also select the specific issue you're experiencing to be redirected to the right pages or to be shown the right number to call.
Hints and tips
Watch out for limited-time promotions: We've seen a range of limited-time promotions available on Norton plans, including up to 83% off Norton Antivirus for Cyber Monday, 66% off your first year of selected Norton plans, and Norton AntiTrack for as little as $4.99 per month.
Sign up for longer plans & bundle deals: One of the best ways to maximize your savings is by signing up for extended plans. You can get up to 70% off the monthly price by opting for longer choices. If you're in the market for multiple products, you can also look out for deals on select software products when you sign up for others, letting you save money on whole suites of Norton applications.
Watch out for add-on services: While there's a benefit to add-on services, it can be easy to forget how much each add-on costs, especially when it comes time to renew. Make sure to periodically check your subscriptions and remove any add-ons you're no longer using to keep your costs to a minimum.
Sign up for the Norton newsletter: If you want to receive the latest offers, product news and promotions from Norton, provide them with your email address and you'll have updates sent directly to your inbox on a regular basis.
How to use Norton coupon codes
1. Look through our Norton coupon codes for one you'd like to use and click 'Get discount'.
2. You'll be taken directly to the Norton website where you can select plans that are eligible for your selected discount.
3. Add these to your basket and double-check your discount has been added to your order total.
4. Proceed through the rest of the checkout as normal to start your plan.
How we source coupon codes
The coupons you’ll find on Tom’s Guide have been sourced by our dedicated coupons team, who use the web, our relationships with retailers, & our affiliate networks to find the latest codes. The offers on each coupon page are updated every few days to ensure we feature the freshest ways to save, and our commercial team (based in London) also sources exclusive codes and sales info directly from some of the biggest retailers around.
How we test coupon codes
All the coupon codes we list on our pages have been tested by our deals & offers teams to check they work as intended before they’ve been uploaded. You’ll find a wide range of coupons on Tom’s Guide, including free shipping offers, student discounts, and savings on various kinds of products.
To ensure that all listed codes are available to use, we don’t include any one-time use or user-specific coupons. We also provide as much information as we can to keep things as clear as possible - any expiry dates or terms & conditions will be listed alongside the code. Look for the ‘Terms & Conditions’ text - you’ll be able to click this to expand this section for more details.
What to do if a coupon code doesn’t work
We take care to only list tried & tested coupons on our pages, so all codes should be active and confer the listed discount or deal. However, although we keep up to date with expiry dates and any terms & conditions, sometimes retailers change these before we can update our pages.
Should a coupon fail to work as expected, check you meet any listed requirements. These can include minimum spends, multibuy offers, or product-specific promotions (i.e. 10% off selected tablets). You can view all associated requirements by clicking “View terms and conditions” below your code.
If this does not solve your issue, you can contact our customer service team by emailing coupons.tomsguide@futurenet.com. Make sure to let us know which coupon you were trying to use and which page this was listed on, and we’ll be in touch to help as soon as possible.
How we make money
Tom’s Guide makes money from coupons through a commission-based model. We have agreements in place with each retailer on our site - for every purchase made using one of our coupons or deals, we earn a small percentage of the order total back in commission.
Thanks to this model, we can save our customers money without charging them a thing. You won’t pay a penny to get the discounts listed on our pages, so whichever code or deal you choose, you’ll get exactly what it says on the tin.
If you're looking for more information on Tom's Guide coupons, you can also read more about How We Source Coupon Codes and How to Use Them on our dedicated page.
