Major U.S. carriers are letting customers swap out their replacement Note 7s after one of those models forced an airplane evacuation earlier this week. And some of those carriers may be ready to cut off Note 7 sales entirely.
Bloomberg reported this evening (Oct. 7) that AT&T may stop selling the Note 7 altogether. Samsung recalled the original Note 7 last month after a manufacturing flaw with the device's battery caused some phones to overheat and catch fire. Sales resumed in late September after Samsung said it had resolved the issue.
But this week, another Note 7 began smoking on board a Southwest Airlines flight bound for Baltimore from Louisville, Kentucky, forcing an evacuation. The phone's owner told The Verge it was one of the replacement Note 7s released by Samsung.
Both Samsung and the US Consumer Product Safety Commission are looking into this week's incident, and a Samsung spokesperson reiterated to Tom's Guide tonight that the investigation is ongoing.
“Samsung understands the concern our carriers and consumers must be feeling after recent reports have raised questions about our newly released replacement Note7 devices," the spokesperson said. "We continue to move quickly to investigate the reported case to determine the cause and will share findings as soon as possible."
The phone maker says it will "take immediate steps to address the situation" if it concludes that there's a problem with the replacement Note 7s. "We want to reassure our customers that we take every report seriously and we appreciate their patience as we work diligently through this process,” Samsung's spokesperson said.