FAQs
Does Jenson USA offer free shipping?
Jenson USA offers free shipping on purchases of $50 or more. You'll receive same-day shipping on most orders placed by 3 p.m. (PT). Note that all bikes are built, tested, tuned, and ready to ride upon shipment. According to Jensen, the bike build process takes between 2-3 days to complete depending on the bike model and the complexity of the build.
Is there a Jenson USA Black Friday sale?
Yes, Jenson starts its Black Friday sale early, with early deals already live. You can currently find up to 45% off a range of cycling parts & accessories, plus we expect to see greater discounts arrive the closer we get to the end of November. Keep your eyes peeled for significant discounts on e-bike models, and check this page regularly to see the latest Jenson USA Black Friday deals as they arrive.
Does Jenson USA price match?
Jenson will price match most items using its Instant Price Match feature. There's no need to email or call Jensen. Every product page has a "Found a Lower Price" option. (The text can be found under the "Add to Cart" button). Click on the "Found a Lower Price" text and a pop-up will open with all the info needed to request the price match. You'll need to enter your e-mail address. Once you've submitted the price match, you'll be notified of the new price. Note: Price Matches made post-purchase will be refunded via a Jensen gift card.
What is Jenson USA's return policy?
Jenson USA will accept returns that are within 90 days of the original purchase. The return process takes 10 to 14 days from the time Jensen receives your package. Bikes and frames aren't eligible for return if they've been used, installed, or ridden. Complete bike returns are subject to a $149.99 return shipping fee that includes the return label.
How do I contact Jenson USA customer service?
If you want to get in touch with the Jenson USA customer support team, you can call them at (951) 234-7554. You can also find support through the Help Desk page and a Live Chat feature which are both available through their website.
Hints and tips
Shop Jenson sales: Jenson regularly offers sales and promos direct from its website. Deals often take up to 40% off brands like Shimano, WTB, POC, Maxxis, Five Ten, and more. You can browse the best Jenson USA deals via its deals page.
Sign up for the Jenson USA newsletter: Consumers can get up to 15% off purchases when they sign up for the Jenson e-mail newsletter. Just head to the Jenson USA website and provide your chosen email address in the sign-up field to join.
Wait for annual sales: From Memorial Day to Black Friday, Jenson USA offers its biggest sales during major retail holidays. If you can afford to wait, you could take advantage of steeper discounts by waiting for a major holiday.
How to use Jenson USA promo codes
- After adding an item(s) to your shopping cart, proceed to the checkout page.
- Below your order summary, you'll find a field labeled "Have a Promo Code?"
- Manually enter your Jenson coupon code.
- After entering, hit the "Add Code" button and your coupon will be activated.
