FAQs
Does Jenson USA offer free shipping?
Jenson USA offers free shipping on purchases of $50 or more. You'll receive same-day shipping on most orders placed by 3 p.m. (PT). Note that all bikes are built, tested, tuned, and ready to ride upon shipment. According to Jensen, the bike build process takes between 2-3 days to complete depending on the bike model and the complexity of the build.
Does Jenson USA price match?
Jenson will price match most items using its Instant Price Match feature. There's no need to email or call Jensen. Every product page has a "Found a Lower Price" option. (The text can be found under the "Add to Cart" button). Click on the "Found a Lower Price" text and a pop-up will open with all the info needed to request the price match. You'll need to enter your e-mail address. Once you've submitted the price match, you'll be notified of the new price. Note: Price Matches made post-purchase will be refunded via a Jensen gift card.
What is Jenson USA's return policy?
Jenson USA will accept returns that are within 90 days of the original purchase. The return process takes 10 to 14 days from the time Jensen receives your package. Bikes and frames aren't eligible for return if they've been used, installed, or ridden. Complete bike returns are subject to a $149.99 return shipping fee that includes the return label.
How do I contact Jenson USA customer service?
If you want to get in touch with the Jenson USA customer support team, you can call them at (951) 234-7554. You can also find support through the Help Desk page and a Live Chat feature which are both available through their website.
Hints and tips
Shop Jenson sales: Jenson regularly offers sales and promos direct from its website. Deals often take up to 40% off brands like Shimano, WTB, POC, Maxxis, Five Ten, and more. You can browse the best Jenson USA deals via its deals page.
Sign up for the Jenson USA newsletter: Consumers can get up to 15% off purchases when they sign up for the Jenson e-mail newsletter. Just head to the Jenson USA website and provide your chosen email address in the sign-up field to join.
Wait for annual sales: From Memorial Day to Black Friday, Jenson USA offers its biggest sales during major retail holidays. If you can afford to wait, you could take advantage of steeper discounts by waiting for a major holiday. We've previously seen as much as $2500 off selected products in seasonal sales.
Look out for competitions: We've previously seen Jenson running online competitions that you can enter through their website, including a 'Spin to Win' wheel that offers a discount of between 5 - 20% off your next order. Keep an eye out when you next visit their website for a chance to save.
Follow the brand on social media: You can also find Jenson USA on social media, including Twitter, FaceBook and Instagram. Give the brand a follow to keep up with the latest news on products, promotions, competitions and more.
How to use Jenson USA promo codes
1. Choose one of the Jenson USA promo codes listed above you'd like to use and click "Get Code".
2. Copy the code to your clipboard for later, then head over to the Jenson USA website to start shopping.
3. After adding an item(s) to your shopping cart, proceed to the checkout page.
4. Below your order summary, you'll find a field labeled "Have a Promo Code?"
5. Manually enter your Jenson coupon code and click the "Add Code" button.
6. Your discount should now be applied - proceed through the rest of the checkout as normal to place your order.
How we source coupon codes
The coupons you’ll find on Tom’s Guide have been sourced by our dedicated coupons team, who use the web, our relationships with retailers, & our affiliate networks to find the latest codes. The offers on each coupon page are updated every few days to ensure we feature the freshest ways to save, and our commercial team (based in London) also sources exclusive codes and sales info directly from some of the biggest retailers around.
How we test coupon codes
All the coupon codes we list on our pages have been tested by our deals & offers teams to check they work as intended before they’ve been uploaded. You’ll find a wide range of coupons on Tom’s Guide, including free shipping offers, student discounts, and savings on various kinds of products.
To ensure that all listed codes are available to use, we don’t include any one-time use or user-specific coupons. We also provide as much information as we can to keep things as clear as possible - any expiry dates or terms & conditions will be listed alongside the code. Look for the ‘Terms & Conditions’ text - you’ll be able to click this to expand this section for more details.
What to do if a coupon code doesn’t work
We take care to only list tried & tested coupons on our pages, so all codes should be active and confer the listed discount or deal. However, although we keep up to date with expiry dates and any terms & conditions, sometimes retailers change these before we can update our pages.
Should a coupon fail to work as expected, check you meet any listed requirements. These can include minimum spends, multibuy offers, or product-specific promotions (i.e. 10% off selected tablets). You can view all associated requirements by clicking “View terms and conditions” below your code.
If this does not solve your issue, you can contact our customer service team by emailing coupons.tomsguide@futurenet.com. Make sure to let us know which coupon you were trying to use and which page this was listed on, and we’ll be in touch to help as soon as possible.
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Thanks to this model, we can save our customers money without charging them a thing. You won’t pay a penny to get the discounts listed on our pages, so whichever code or deal you choose, you’ll get exactly what it says on the tin.
If you're looking for more information on Tom's Guide coupons, you can also read more about How We Source Coupon Codes and How to Use Them on our dedicated page.
