Steam is one of the most lenient game distribution platforms when it comes to refunds, and my experience has always been an easy sail whenever I’ve needed to return a game digitally. As long as you request a refund on Steam within fourteen days and don’t play the game for more than two hours, then you can get your money back no matter the reason — even if you simply get bored.
But those rules didn’t exactly apply to early and advanced access programs. This meant that people could play games ahead of their release date for days and request a refund once they were satisfied. The no-time limit became a huge loophole that people exploited, and I mean, it makes total sense.
Here are the full details on Steam’s refund policy:
You can still get a refund, no questions asked
While you might be disappointed, the refund policy hasn’t changed regarding why you want to request a refund. As I mentioned before, Steam will continue to be lenient when giving your money back for a game, whether that’s because you didn’t like the content or you accidentally added a random game to your basket (don’t worry, it happens).
I remember buying “Devour” and immediately regretting it after ten minutes. This multiplayer horror game certainly didn’t live up to my expectations. Since my playtime was short, I quickly requested a refund and it was accepted on the same day! Although you can’t spend hours and hours playing an early access game anymore, you still have a good two hours to determine how much you like it.
Valve essentially wants people to be mindful of their playtime when it comes to early and advanced access games. Since these releases could still be in development, it wouldn’t be fair to form a solid opinion until the final version has been released to everyone else. That way, everyone in the gaming community, including the players and developers, fairly evaluates the game.
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