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Consumer Reports Gives Apple Thumbs Down #2

We've learned that Apple will be making good on its word that it'll be ending the free iPhone 4 case program at the end of the month. While some were holding out for hope that after that date, Apple will either extend the program or provide some other solution, it seems that's not the case.

Consumer Reports, which was possibly the straw that broke the camel's back and caused Apple start the free case program, is quite unhappy that it'll all come to an end after September 30.

In a blog entry, Consumer Reports characterized the end of the program as "less consumer-friendly" now that customers who have antenna problems will have to call Apple Care directly for a free bumper. The current program gives users a choice of seven cases.

"But putting the onus on any owners of a product to obtain a remedy to a design flaw is not acceptable to us," wrote Consumer Reports. "We therefore continue not to recommend the iPhone 4, and to call on Apple to provide a permanent fix for the phone's reception issues."

  • renami9
    i want my money back.
  • atawhai007
    Apple went from being the little company that could to the big company that won't, great way to thank your loyal fans Apple.
  • RaZZ3R
    How stupid do you have to be to pay more for less, but how more stupid do you really have to buy to buy something that is (actually should be) free. I make in 2 moths what you pay for a crapy phone and you flame others because they are poor and can't get an iCrap? Ignorats is trully bliss in this world. Apple and Steve Jobs doesn't advance ower technology, he takes us back to the Dark Age because every thing they make is magical so you don't have to be advance in tech you just have to be a magician. The next product from Apple should be: iAbracadabra, its absolut magical, and it's got even a unicorn to!

    Breaking news: Apple has used all the money they made in the last 10 years to clone Steve Jobs so we can have him to make more money for us for the next 40 years.
  • silentq
    atawhai007Apple went from being the little company that could to the big company that won't, great way to thank your loyal fans Apple.That was inevitable
  • dan117
    it seems that's not the case.
    I see what you did there.
  • nebun
    greed is evil
  • cookoy
    Is Apple still using the original, flawed case design in its new
    iPhone production or is it already using a new case design?
    if later is true, maybe the September 30 time period is to give
    people who bought iPhones with old case adequate time to replace
    the case. I have no damn clue, just wondering.
  • tayb
    Who cares. If I was Apple I would never have even offered the case to begin with. If you don't like the phone reception please bring it back for a full refund. Raise your hand if you are going to return your iPhone 4? Thought so. People would rather moan and complain and file lawsuits than just take the device and get their money back.

  • thillntn
    Apple and $ony should merge, just like HP and Compaq did a while back. That way they could really come up with new and great ways to cripple the user's experience together. Just think, they could blame the bad case design on piracy then instead of the end user!
  • bamslang
    I would assume that Apple ending the free cases would mean they have a fix around the corner. However, I highly doubt that seeing as Jobs was so reluctant to even give out the cases in the first place.

    If you sell people a lemon, you have to take responsibility for that. It’s complete BS to me that Apple says “We didn’t know about the issue before hand.” Any company would do testing on their new products and something that was so easy to trigger.

    Fix the problem OR keep the free case program going.