FAQs
Does Retrospec offer free shipping?
Yes, all orders worth $35 or more (excluding tax) will qualify for free shipping to anywhere in the continental USA, so make sure your order meets the minimum spend for a saving. For orders worth less than $35, shipping fees will be calculated on a per-item basis during the checkout process.
Does Retrospec accept returns?
Customers can return items to Retrospec in exchange for a store credit refund within 50 days of making their purchase. Items will need to be returned in their original condition & packaging to be accepted. If items are deemed to be used, a 50% restocking fee will be deducted from your store credit total. Note that Retrospec do not cover returns costs. Instead, you can choose to pay between $12 - $150 in return shipping fees to use a prepaid returns label (depending on the item you're returning), or you can send items back via your own chosen method.
Are Retrospec products cover by a warranty?
Retrospec offers warranties on a range of products including bikes & e-bikes, paddleboards & skateboards, car racks, bike trailers, snow gear, and more. These cover manufacturer defects, meaning if you receive a faulty product, the company will repair or replace it free of charge. However, you will need to cover the cost of any shipping. You can find out more on the Retrospec website.
How do I contact Retrospec?
You can get in touch with Retrospec via their live chat feature, which can be found on their website. Simply click the chat icon in the right-hand corner. If you prefer to speak on the phone, you can all (888)-488-2369 to speak to a member of the team. Finally, there is also a contact form you can fill out on the Contact Us page. The Retrospec customer service team is available Monday to Friday between 8am - 4pm (PT).
Hints and tips
Shop the Retrospec sale: Check the sale section of the Retrospec range for as much as $100 off selected products. You'll find special promotions running for the likes of summer & Christmas, with the deals updated regularly.
Refer a friend for $30 off: If you know someone who would like the Retrospec range and hasn't shopped with them yet, you can refer them to the brand to bag both of you a discount. Make sure you have created an account, then find your referral link and send it to your friend. When they make their first purchase worth over $300, not only will they get a $30 discount - you'll receive $30 in store credit too!
Sign up for the Retrospec newsletter: Keep up with the latest news on sales & new products by signing up to the Retrospec newsletter with your chosen email address. As well as receiving info direct to your inbox, you'll also be entered into a giveaway for $250 gift card.
Make the most of free shipping: When you're shopping for e-bikes & outdoors equipment, every dollar counts! Make sure your order is worth more than $35 to qualify for free shipping and avoid any fees. If you're just below, consider adding some more accessories that you'll need to your order.
Follow Retrospec on social media: You can find Retrospec on major social media channels including Facebook, Instagram & Twitter. Follow the brand to see regular updates on promotions & new products so you never miss a chance to save.
How to use Retrospec coupon codes
1) Choose one of our Retrospec coupon codes you'd like to redeem and click 'Get Code' to reveal it.
2) Copy the code for later, then head over to the Retrospec website to start shopping.
3) Make sure to add the items you want to buy to your cart as you go.
4) When you're ready to buy, click on your cart in the top right corner to review your order.
5) Proceed to the checkout and start entering your personal details.
6) Once you've submitted these details, you'll find a box for your promo code on the next page.
7) Enter your Retrospec coupon code into this field and click "Apply" to add your discount to your order.
8) Once your order total has changed to reflect your saving, carry on through the checkout process as normal to place your order.
How we source coupon codes
The coupons you’ll find on Tom’s Guide have been sourced by our dedicated coupons team, who use the web, our relationships with retailers, & our affiliate networks to find the latest codes. The offers on each coupon page are updated every few days to ensure we feature the freshest ways to save, and our commercial team (based in London) also sources exclusive codes and sales info directly from some of the biggest retailers around.
How we test coupon codes
All the coupon codes we list on our pages have been tested by our deals & offers teams to check they work as intended before they’ve been uploaded. You’ll find a wide range of coupons on Tom’s Guide, including free shipping offers, student discounts, and savings on various kinds of products.
To ensure that all listed codes are available to use, we don’t include any one-time use or user-specific coupons. We also provide as much information as we can to keep things as clear as possible - any expiry dates or terms & conditions will be listed alongside the code. Look for the ‘Terms & Conditions’ text - you’ll be able to click this to expand this section for more details.
What to do if a coupon code doesn’t work
We take care to only list tried & tested coupons on our pages, so all codes should be active and confer the listed discount or deal. However, although we keep up to date with expiry dates and any terms & conditions, sometimes retailers change these before we can update our pages.
Should a coupon fail to work as expected, check you meet any listed requirements. These can include minimum spends, multibuy offers, or product-specific promotions (i.e. 10% off selected tablets). You can view all associated requirements by clicking “View terms and conditions” below your code.
If this does not solve your issue, you can contact our customer service team by emailing coupons.tomsguide@futurenet.com. Make sure to let us know which coupon you were trying to use and which page this was listed on, and we’ll be in touch to help as soon as possible.
How we make money
Tom’s Guide makes money from coupons through a commission-based model. We have agreements in place with each retailer on our site - for every purchase made using one of our coupons or deals, we earn a small percentage of the order total back in commission.
Thanks to this model, we can save our customers money without charging them a thing. You won’t pay a penny to get the discounts listed on our pages, so whichever code or deal you choose, you’ll get exactly what it says on the tin.
If you're looking for more information on Tom's Guide coupons, you can also read more about How We Source Coupon Codes and How to Use Them on our dedicated page.
