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Sony Details SOE Compensation Package

By - Source: SOE | B 27 comments

Sony has released details of its ID protection and SOE compensation plans.

Though Sony’s been quite consistent with its PSN-related updates to the PlayStation Blog, we haven’t seen nearly as many updates for SOE users. The company recently detailed compensation packages for users and revealed that it would offer 12 months of AllClear ID PLUS at no cost to PlayStation Network and Qriocity account holders. At the time, there was said to be something similar in the works for SOE users. This week, SOE detailed what it’s doing to ensure users are protected and compensated for the outage.

Sony Online Entertainment yesterday announced that Station Account holders based in the United States would be offered coverage with the same identity theft protection program as PSN users. Enrollment in Debix’s AllClear ID PLUS program includes cyber monitoring and surveillance to detect the exposure of your personal information, including the monitoring of criminal websites and data recovered by law enforcement agencies. If your data is discovered by Debix, they’ll contact you by phone and email to advise you on what steps to take. You’ll also gain access to the licensed private investigators and identity restoration specialists Debix has on staff and be covered by a $1 million identity theft insurance policy. Sony is offering users 12 months of this service for free.

The company also talked a little bit about how it plans to compensate users for the downtime. First of all, each impacted player will receive 30 days of free game time added to the end of the current billing cycle in addition to one free day for each day the system remains down. Lifetime subscribers will get 20,000 coins for Free Realms, 7,500 Galactic Credits for Clone Wars Adventures and 10 Marks of Distinction for DC Universe Online. Station Access subscribers will also receive 500 Station Cash.

There’s also game-specific bonuses to ‘welcome players back,’ and these apply for both PC and PS3 games. Check them out below:

  • DC Universe™ Online: Batman™ and Two-Face™ Inspired Masks and 30 Marks of Distinction
  • Free Realms®: Free daily items (7 to collect)
  • Clone Wars Adventures™: Count Dooku v2 Outfit
  • EverQuest®: A series of events, including Double XP, Double Rare Mob Spawns and Double Faction Gains
  • EverQuest II and EverQuest II Extended: A series of events, including Double XP, Double Guild XP, Loot Bonanza, and City Festivals
  • Vanguard: Saga of Heroes®: A series of Double XP events
  • Star Wars Galaxies™: Bounty Hunter Statue, a miniature model of Boba Fett's ship, the Slave I
  • Magic: The Gathering - Tactics™: Four of each of these spells: "Ivory Mask", "Duress" and "Angelheart Vial", plus 500 Station Cash
  • PoxNora®: Limited edition Carrionling, Welcome Back 5K Gold Award Tournaments and two Draft Tournaments, plus 500 Station Cash

As for when PSN and SOE will actually be back online? Sony still has nothing to tell us other than it’ll be “at least a few more days.” We’ll keep you posted.

Further Reading

SOE: Sony Online Entertainment Offering Free 'AllClear ID PLUS' Identity Theft Protection in the United States through Debix, Inc.

SOE: May 12 Update

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  • 4 Hide
    tacoslave , May 14, 2011 7:39 AM
    What if we dont play any of these games then what were just screwed? Again
  • 0 Hide
    jeff1304 , May 14, 2011 7:42 AM
    what no specific bonus to planetside ?
  • 2 Hide
    mosu , May 14, 2011 7:50 AM
    Sony, please make one more move on GeoHot or anyone else and then wonder why!
  • Display all 27 comments.
  • 1 Hide
    razor512 , May 14, 2011 8:32 AM
    That compensation will only satisfy idiots. They are basically giving people digital goods for their troubles, eg editing a single number in someones stats.

    If sony really wants to compensate people then they need to do something like bring back the other OS option and also throw in a extra controller or for everyone with an out of warranty console, give them an extra 1 year warranty, and for everyone else with a console under warranty, extend their warranty by a year.
  • 1 Hide
    razor512 , May 14, 2011 8:35 AM
    PS, 1 year of protection is useless as most criminals don't attack you the first year anyway. Stolen info is held onto for a while when attention dies down, then it is exploited and when it happens, there no reports so the authorities will not get involved.

    for any of those protections to be even slightly useful, it would need to be lifetime.
  • -1 Hide
    jalek , May 14, 2011 8:53 AM
    No SSN's in their database, they have name, address, phone, login name, and security question on those accounts. The first three things can be obtained through only minor wizardry like using a telephone book. The last two only matter for station accounts, and if nobody keeps those...
  • 3 Hide
    memadmax , May 14, 2011 9:34 AM
    What a joke....
  • 2 Hide
    spitfire372 , May 14, 2011 9:34 AM
    For everyone flaming Sony you need to take some things into account. Everything connected to the Internet is in just as much risk as the Playstaion Network. If anyone can recall Xbox Live also had an outage back in 2007. I'm not favoring either or companies sides I own both consoles both very good and have their different things to offer. But Sony may need to handle the situation a bit better and keep us up to date on things as I think Microsoft would do. But it's better then Sony throwing their network back online to end up back in the same situation it can happen to anything on the Internet loom at the deus ex and epilodos websites that were just attacked.. It can happen it's just who happens to be the company they attack. Their ain't no stopping hackers. You got hacks for consoles, iPods/iPhones, Android, video game hacks and every time they try to fix it they come out with another its never ending. I don't blame Sony for having the network down so long I rather them fix the network and make it safer and better the next time I connect to their network then a quick fix. Sony just happened to be targeted really bad because of the GeoHot case. But everyones freaking out because of no online. When consoles first started coming around their wasn't no Ethernet hookup or wifi. It wad straight single player or playing with some friends right next to you. Multiplayer is fun but their is more to games then just online play.
  • 1 Hide
    ubercake , May 14, 2011 2:42 PM
    What about people who are former PSN users who decided the PS3 and the PSN is crap compared to Live on the 360?

    Their numbers were still in the hacked database. How will they be compensated?
  • 0 Hide
    bobusboy , May 14, 2011 2:43 PM
    "player will receive 30 days of free game time added to the end of the current billing cycle in addition to one free day for each day the system remains down."

    I thought PSN was free....
  • 1 Hide
    Anonymous , May 14, 2011 3:42 PM
    SOE doesn't equal PSN you console kiddies. SOE's MMOs were also taken offline, if you couldn't figure that out by reading the article. That's who the "free days" + one month sub time is for.
    The very first paragraph addresses SOE users not being compensated/spoken to as much as PSN users . . .lol. Reading fail.
  • 1 Hide
    chick0n , May 14, 2011 4:13 PM
    Before any of you bitxh at Sony, please just close your FB account and/or any other "online" accounts as I can do a search and I can find pretty much Sony(and now the bad boys) has about you.

  • 0 Hide
    nebun , May 14, 2011 5:42 PM
    razor512That compensation will only satisfy idiots.

    very true
  • 0 Hide
    alidan , May 14, 2011 7:48 PM
    i play everquest.
    the whole comunity, at least the vocal ones, are going on and on about how asking for anything is being a greedy prick, and that soe shouldnt do anything. and these are players, not puppets. granted some people were asking for raid gear load out as compensation.

    all i wanted was a way to make up lost time.
  • 0 Hide
    shakl , May 15, 2011 1:17 AM
    Planetside is the only SoE game I've had installed since... eq2 release. I love how they have nothing compensating us few Planetside players left. They (hackers, I guess) even cut my subscription off by SEVENTEEN DAYS.

    Even if they give me a free 30 day sub, big deal. I've just missed out on over a month of a game I payed money to play. I bet the game I come back to will be even more dead than it is now due to anyone with half a brain jumping off the SoE fail boat.
  • 0 Hide
    Anonymous , May 15, 2011 4:03 AM
    I hold the same opinion as you do shakl. To be honest, I've been extremely disappointed about how they ran planetside into the ground. I was actually going to cancel my subscription when I discovered that I could no longer log in. Planetside, the idea, is wonderful, planetside, the game, is horrible. Planetside has it's fun moments, but the game is pretty broken, and with it's currently population, it's basically broken. Ever chase around someone with expert hacking who is flying a wasp putting ghost hacks on base after base for a few hours? To be honest, I have been searching for a solid replacement to planetside for at least 3 years. For those three years, nothing has come even remotely close.

    What I have learned is several corporations and many people seem to want to believe if you make another FPS clone of counter strike and add a few RPG elements and a interactive lobby, you can call the game an MMOFPS. In fact, many seem to call counter strike an MMOFPS. It puzzles me how so many could be so wrong about something so very obvious and simple to understand. I purchase global agenda some time ago, they called that an MMOFPS. I've found top ten MMOFPS games on lists, mmohut, all of the games they have listed, I have tried, expolored and found their label of the game to be a complete lie or a total misunderstanding of what MMOFPS means. Supposedly they call marswars an MMOFPS, but I wasn't able to see the depth of the game that would allow me to call it an MMOFPS. Perhaps there isn't enough players in that game, who knows. I want my planetside clone and I don't want it from a ****** group of dumbasses who care more about their CEO's yearly salary than what they are doing.
  • 0 Hide
    Anonymous , May 15, 2011 8:57 AM
    Looks like PSN is back. For the first time I don't have a login error, I have system update is required. At last....
  • 0 Hide
    Socialdisorder , May 15, 2011 1:54 PM
    PSN is live now!
  • 0 Hide
    wishmaster12 , May 15, 2011 7:19 PM
    Thank God for playstation 3 netwerk wooo haaa
  • 0 Hide
    cobra5000 , May 15, 2011 7:49 PM
    Back up at last!
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