Actor and director, Kevin Smith, has waged a social-networking war on Southwest Airlines and he's currently tweeting fresh insults at the airline every day. The reason for all of this? Smith claims Southwest is 'fattist' because they booted him from a flight for being a health and safety risk.
The whole thing kicked off with a single tweet:
Next came a three-parter, which I'll consolidate for your benefit:
Shortly after, Smith tweeted again:
Smith goes on to say that he saw someone larger than himself on the plane but did not point this out as he, "wasn't about to throw a fellow fatty under the plane."
Southwest has issued an apology to Smith, blogging that he had purchased two seats on a Southwest flight (something he regularly does, apparently) but then asked to be accommodated on an early flight. The airline detailed that flying standby means everyone else gets to board the plane first and standby passengers board once everyone else is seated. Smith boarded the plane and was given a single seat.
SWA writes that it is company policy for passengers who do not fit safely and comfortably in one seat to purchase an additional seat while traveling. and goes on to say that they feel "the definitive boundary between seats is the armrest." If another customer cannot comfortably lower the armrest and "infringes on a portion of another seat, the passenger seated adjacent to him or her would be very uncomfortable." However, Smith did say he was seated with the armrests down and seat belt buckled when he was told to disembark.
Smith seems determined to have people sit up and take notice. Many of his followers on Twitter have told him that he is not alone and that SWA are only paying attention because of who he is. Indeed SWA said many of Smith's followers "reached out to SWA" after he was booted from the flight and said it's because of the reaction on Twitter that they felt the need to address the issue with a blog post.