FAQs
What kind of plans does Straight Talk offer?
You can find a wide range of plans from the mobile network, covering unlimited allowances, data packages, home internet & multi-line plans and more. Prices start from $15 per month and rise up to $60 per month, with various bundles to suit all needs.
Can I track my Straight Talk order?
Yes, you can track your order through the dedicated order tracking portal on the Straight Talk website. You'll need to enter your device number to see it's status, including a shipping time estimate. Any shipping costs will be displayed at the checkout, so keep an eye out for these before you make your purchase.
What is the Straight Talk return policy?
Straight Talk only accepts returns on devices and not plans or SIM cards. You'll have 30 days from device delivery to return it to the company, and you can choose to receive either an exchange or a refund. Devices need to be sent back in like-new condition & their original packaging with all included accessories. You'll also need to cover the cost of returns.
How can I contact Straight Talk?
You can check your balance and manage your mobile plan 24/7 by using the self-service feature - just send a text to 611611. If you're experiencing any technical issues, you can call also 1-877-430-CELL(2355). For any other queries, you'll need to mail the company at : Straight Talk, Inc., 9700 NW 112 Avenue, Miami, FL 33178. Ensure all mail is marked for the Attention of the Executive Resolution Department.
Hints and tips
Watch out for special offers: Straight Talk often runs limited-time special offers on specific devices & plans, with new deals added regularly. We've seen the likes of $250 off iPhones, free smartphones with select plans, and multi-line plans starting from $25. Keep an eye out on the home page and the Special Offers page, especially around season changes when you can expect the likes of summer, Christmas & back to school discounts.
Upgrade and trade-in: If you're looking to buy a new phone, make the most of the Straight Talk trade-in scheme to get some money back for your old device. You can enter details of your device on their website, and depending on the type of phone & its condition, you'll be given a quote for what its worth. If you're happy to trade it in, you can send your phone to Straight Talk free of charge, and they'll pay you with a Universal Mastercard Prepaid card which can be redeemed against future purchases.
Straight Talk Rewards: Straight Talk Rewards is the company's loyalty scheme where you'll earn points for sticking with the brand. Members will receive points for completing everyday actions like renewing their plans or making purchases - points can then be redeemed against purchases for discounts. The scheme is free to join, with a few bonus points up for grabs as soon as you sign up. You'll also get exclusive perks, extra point earning opportunities, & a range of discounts with the likes of stores, restaurants & cinemas in your area.
Join the Straight Talk Newsletter: Sign up to the Straight Talk newsletter with your chosen email address and you'll be kept up to date with product & promotion news, as well as exclusive discounts for members only. Signing up is free from the Straight Talk website.
Follow Straight Talk on social media: You can also find the brand on social media, where they post about new products & promotions. You'll find them on Twitter, Facebook & Instagram, letting you keep up wherever you prefer to scroll.
How to use Straight Talk promo codes
1. Select one of these Straight Talk promo codes you'd like to use and click "Get Code".
2. Once the code has been revealed, copy it to your clipboard for later.
3. Head to the Straight Talk website and add the items you want to your shopping cart.
4. When you're ready to buy, click on your cart to review your order.
5. Once you're happy you have all the items you want, proceed to the checkout.
6. On the right hand side, find the box marked "Gift card or discount code" and enter your Straight Talk promo code here.
7. Click "Apply" and your order total should be updated to reflect your discount.
8. Continue through the checkout as normal to place your order.
How we source coupon codes
The coupons you’ll find on Tom’s Guide have been sourced by our dedicated coupons team, who use the web, our relationships with retailers, & our affiliate networks to find the latest codes. The offers on each coupon page are updated every few days to ensure we feature the freshest ways to save, and our commercial team (based in London) also sources exclusive codes and sales info directly from some of the biggest retailers around.
How we test coupon codes
All the coupon codes we list on our pages have been tested by our deals & offers teams to check they work as intended before they’ve been uploaded. You’ll find a wide range of coupons on Tom’s Guide, including free shipping offers, student discounts, and savings on various kinds of products.
To ensure that all listed codes are available to use, we don’t include any one-time use or user-specific coupons. We also provide as much information as we can to keep things as clear as possible - any expiry dates or terms & conditions will be listed alongside the code. Look for the ‘Terms & Conditions’ text - you’ll be able to click this to expand this section for more details.
What to do if a coupon code doesn’t work
We take care to only list tried & tested coupons on our pages, so all codes should be active and confer the listed discount or deal. However, although we keep up to date with expiry dates and any terms & conditions, sometimes retailers change these before we can update our pages.
Should a coupon fail to work as expected, check you meet any listed requirements. These can include minimum spends, multibuy offers, or product-specific promotions (i.e. 10% off selected tablets). You can view all associated requirements by clicking “View terms and conditions” below your code.
If this does not solve your issue, you can contact our customer service team by emailing coupons.tomsguide@futurenet.com. Make sure to let us know which coupon you were trying to use and which page this was listed on, and we’ll be in touch to help as soon as possible.
How we make money
Tom’s Guide makes money from coupons through a commission-based model. We have agreements in place with each retailer on our site - for every purchase made using one of our coupons or deals, we earn a small percentage of the order total back in commission.
Thanks to this model, we can save our customers money without charging them a thing. You won’t pay a penny to get the discounts listed on our pages, so whichever code or deal you choose, you’ll get exactly what it says on the tin.
If you're looking for more information on Tom's Guide coupons, you can also read more about How We Source Coupon Codes and How to Use Them on our dedicated page.
