Nintendo Acknowledges Wii Update Bricking

Yesterday we reported that the latest firmware update (4.2) for the Nintendo Wii addressed an issue that prevents hackers from installing and launching a special "channel" for unauthorized applications. Although the company accomplished its mission, an unintended side effect apparently "bricked" legitimate consoles. Gamers who began the process of downloading and installing the update were thus locked in a frozen state that cannot be corrected by rebooting.

Today Nintendo has announced that it is aware of the situation, but noted that the reported symptoms usually occur with modified consoles. However, the company also acknowledged that consumers with unmodified consoles are also having the same problem. Unfortunately, it's not a simple fix, and forces Wii owners to call the support hot-line to schedule a repair.

"If you're experiencing problems with your Wii console after downloading Wii System Menu 4.2, and you believe your system has not been modified, please give us a call," the company said. "If we find that you have a normal system and the update caused your system to not work, we'll repair it at no charge." Hopefully that means for every affected Wii console, and not just the ones still under warranty.

Edge Online is also reporting that the problem isn't limited to American consoles: the vicious firmware update has affected legit Wii consoles in the UK. However for those in America who now have a "bricked" console, simply call 1-800-255-3700 from 6 AM to 7 PM Pacific time, seven days a week. Hopefully Nintendo will hook you up with a fix that doesn't require shipping charges and whatnot.

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    Top Comments
  • this is ridiculous
  • What a debaccle....

    This can't be as bad as xbox'es rings of death ratio though... I know people who have been through 4-5 xbox 360 consoles.
  • Other Comments
  • Stupid Nintendo. Didn't go through Q&A dept first?
  • this is ridiculous
  • Great Mario, I guess everyone takes one for the team Homebrew.