If you’re planning on picking up a new Google Pixel Watch 3, then you should be aware of one important fact: those watches apparently won't be repaired. Like the Pixel Watch and Pixel Watch 2 before it, Google told Android Authority that it is retaining its “replacement only” policy for the third-generation smartwatch.
This information came directly from a Google customer support representative, who confirmed that any damaged Pixel Watch 3s will need to be replaced. If that damage is still covered by warranty, then you’re not going to end up out of pocket. Google told Android Authority to “contact the Google Pixel Watch Customer Support Team to check your replacement options”.
Likewise U.S. buyers will apparently be able to take out an $89 Preferred Care insurance package that covers accidental damage and out-of-warranty repairs for 2 years — provided you pay a $49 service fee. However this has to be purchased alongside your Pixel Watch 3, or within 30 days of placing the order.
Still, it’s disappointing to hear that Google’s attitude to damaged Pixel Watch 3 watches is to throw a new device at the customer while the original potentially ends up in a landfill somewhere. People are a lot more aware of the environmental impact of consumer electronics, and the way people are so happy to toss gadgets aside when a new one arrives.
So if you’re picking up a Pixel Watch 3 next month, make sure that you’re careful with it. Otherwise you’re going to have to jump through a bunch of hoops to get Google to send you a new one.
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