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Report: New Xbox 360s More Reliable Than Ever

The Xbox 360 will forever carry the stigma of being an unreliable console that's prone to a common failure known as the Red Ring of Death, or RROD for short.

The hardware malfunction is well known and publicized enough for Microsoft to acknowledge and extend its warranty coverage three fold to cover the design flaw. The warranty extension policy itself cost Microsoft a billion dollars – incentive enough to fix whatever was wrong with the Xbox 360.

While Microsoft will never divulge failure rates of consoles past and present, independent warranty provider SquareTrade has data suggesting that the latest revision of the Xbox 360 hardware, codenamed Jasper, has the RROD problem mostly solved. Check the graph below:

Overall, over the last couple of years, the Xbox 360 is still most prone to failures even when not taking the RROD defects into account.

Check out the full SquareTrade report here (PDF).

  • japnoise99
    "Overall, over the last couple of years, the Xbox 360 is still most prone to failures even when not taking the RROD defects into account." FAIL!
    Reply
  • Andraxxus
    But does that graph also include the ones that were replaced and failed?
    Reply
  • apmyhr
    The headline is kind of a "no sh**" statement. Of coarse newer xbox's will be more reliable than their older generations. Thats the case with almost all products/sejavascript:%20void(0);rvices/goods.
    Reply
  • dman3k
    "Overall, over the last couple of years, the Xbox 360 is still most prone to failures even when not taking the RROD defects into account."

    Considering how the XBOX is the console being ran more often than the other consoles, that statistic is about right. If I don't turn on my PS3, how is it going to fail on me? Or has it already failed???
    Reply
  • apmyhr
    Woops, sorry bout the previous post, I accidentally dragged the submit button into the text box producing this javascript:%20void(0);
    Reply
  • hellwig
    Wasn't it the president of RIM (makers of blackberry) who basically said hardware is going to follow software in the whole "release a beta, identify major issues, fix issues and re-release"? Microsoft is a software company, and the history of said software shows they rarely get things right on the first (or any) try. Microsoft saw how successful the PS2 was by releasing early, and wanted to scoop the PS3 and Wii. In the end they just rushed an un-finished product out the door that was outsold by the Wii anyway.

    I wonder how much more money Microsoft plans to lose before they just give up on the home console market.
    Reply
  • eyemaster
    The PS3 has problems with the blue ray drive, but it's just not as common as the XBox 360's failure rate.
    Reply
  • Montezuma
    I probably say this to my near-future detriment, but I have not really had a problem with my Xbox 360. I have had a few games freeze(most being rented games, if I remember correctly), but a reset usually fixed this and it never occurred again(for that particular game).

    I have had my Xbox since the early Fall of 2008 and have traveled with the Xbox quite a lot. I have used my Xbox at least 500 to 600 hours and used it for more than 12 hours at a time(playing games and watching DVDs/streaming video). While I may not be a "hardcore" user of this device, I must say that I have had a very enjoyable experience with the device thus far.

    OF course, as I said, this is probably said to my detriment. I will probably turn it on tomorrow and get hit with the RRoD.
    Reply
  • Montezuma
    One thing I wanted to add: Have those failure rates been juxtaposed to the sales numbers of the devices? Could it be that there are higher recorded rates of failure for the Xbox 360 due to it being more popular? Could it also be that the Wii is a lower rate of failure due to it being a shit system and only gaming noobs use it enough to even approach the devices failure threshold?

    I want to see all the numbers before a judgment is made on whether or not the Xbox 360 is truly a failure.
    Reply
  • maigo
    Xbox's only die when you play something other than Halo 3 and Gears, the moment you put in another game, BAM!
    Reply