AT&T offers credit to those affected by last week's service drop — here’s what you need to know

AT&T building
(Image credit: AT&T)

It appears that AT&T is planning to offer customers impacted by the recent massive blackout of their service with a small amount of credit on their accounts. 

In a statement made on Saturday night, AT&T apologized again for the issue and then said that each customer affected by the outage would receive credit for “the average cost of a full day of service.” It has been specified by AT&T that this will mean “one $5 credit per account.”

When it comes to who will receive this credit AT&T has said that it is for small businesses and consumers who were most affected by the outage. In regards to when this will occur, AT&T said "customers will see the credit in 1-2 bill cycles depending on when their bill closes. Most credits will be posted in the next billing cycle."

Talking on Phone

(Image credit: Marilia Castelli)

AT&T's outage was one of the biggest in recent memory, with customers across the US waking up early on Thursday morning to find that their phones would not connect. It wasn’t long until AT&T acknowledged there was a problem and stated that it was investigating the problem. However, it wasn’t until 4 p.m. ET on the same Thursday that the issue was finally resolved for all customers.

The most pressing concern for many since has been regarding what caused the outage in the end. There were many rumors and even claims that it was a cyber attack. AT&T has been adamant that the issue was down to a software fault, and both the Department of Homeland Security and the FBI arrived at the same conclusion.

We won’t know if this $5 credit will be enough to comfort customers, and we won’t likely know the full extent of the fallout for a while. However, it appears that AT&T is doing what it can. While some may argue that $5 is not much for potentially losing an entire day of business it is better than nothing. We will keep our eyes open in case this story develops and will get back to you with any news as it comes.

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Staff Writer

Josh is a staff writer for Tom's Guide and is based in the UK. He has worked for several publications but now works primarily on mobile phones. Outside of phones, he has a passion for video games, novels, and Warhammer. 

  • COLGeek
    It is the thought that counts. Right?
  • CenturyLane
    Wow, five bucks! I can't wait to get a new um....(checks prices)....Half stick of gum?