After a massive data breach, healthcare provider Anthem offered its customers a complimentary two-year subscription to AllClear ID Pro. At $14.95 per month, AllClear ID Pro is the least expensive of the identity-theft-protection services we reviewed. After three months of testing, it became clear that it's also the least robust in terms of protection, ease of use and extra tools.
[Editor's Note: AllClear ID no longer sells its services directly to consumers. We think it's a fine service to use if your employer, or a company with which you've done business, provides AllClear ID services to you for free. But to obtain identity protection for yourself, you'll need to check out the other services we've reviewed below.]
Competing Identity-Protection Services
LifeLock Ultimate Plus
It's worth it. Get LifeLock Ultimate Plus if you're very worried about having your identity stolen and you also need antivirus software. But you can get better credit monitoring for less with IdentityForce UltraSecure+Credit.
Get it. IdentityForce UltraSecure+Credit is the best overall service for both credit monitoring and identity protection. It also protects your account with two-factor authentication.
Identity Guard Platinum
Good, but not the best. Identity Guard isn't bad, but for about the same price, IdentityForce UltraSecure+Credit offers more comprehensive personal-data and credit-file monitoring.
Credit Scores and Reports
AllClear ID monitors your credit reports with all three bureaus for any changes that could indicate identity theft, and will notify you via a secure phone alert if any suspicious activity is detected.
However, unlike LifeLock Ultimate Plus, IdentityForce UltraSecure+Credit and Identity Guard Platinum, the service does not let you see your current credit report or credit score, or provide any tools for improving your credit history. All in all, it's a bare-bones experience — which is typical of AllClear ID as a whole.
Inexplicably, AllClear ID had trouble verifying my identity when I first signed up for the service. To activate credit monitoring, I had to fax customer service a copy of my utility and cellphone bills — an annoying and time-consuming process. I didn't experience this issue with any of the other identity theft-protection services.
Ostensibly, AllClear ID Pro monitors the Web for your credit-card number and bank-login information. However, I could not find any way to enter my bank login information on the AllClear ID home screen. I contacted AllClear ID regarding this problem, but did not get a response.
AllClear ID will also help you cancel any lost or stolen cards and order replacements, but most credit card companies and financial institutions offer an identical service for free.
Personal Information Monitoring
AllClear ID Pro monitors your Social Security number and little else. On the home screen, I couldn't find any way to enter additional information such as my driver's license number, additional email addresses and phone numbers, or my mother's maiden name. Again, I did not receive a response when I asked AllClear ID about this.
Like ProtectMyID, AllClear ID can monitor your child's Social Security number for fraudulent activity, but this service costs an extra $4.95 per month.
AllClear ID Pro delivered monthly fraud detection updates via email, but little else. The service will contact you by phone if it detects potentially fraudulent activity, but I never received a call during the testing period, even when I made very large purchases with my credit card in several cities. The service doesn't support SMS notifications.
AllClear ID uses an extremely secure two-step authentication method. You must first enter your email address and password on the site, at which point you'll receive an automated call from AllClear ID prompting you to enter your PIN on the phone's keypad (established when you first sign up for the service). You can press the star key to prevent anyone from accessing your account if you believe you've received a call due to an intrusion attempt.
AllClear ID Pro provides a $1 million identity-theft insurance policy identical to that offered by ProtectMyID, with the exception that the limit on elder care and child care is $1,000 rather than $2,000.
AllClear ID Pro's $14.95 per month price seems attractive at first glance, but such a low price inevitably means you'll have to make compromises. AllClear ID Pro monitors your credit reports with all three credit bureaus, but it provides very little in the way of financial activity and personal information monitoring. AllClear ID Pro does have the tightest login security of any of the identity theft-protection services we reviewed, but competing services such as LifeLock and IdentityForce are much better overall.
Credit score monitoring: Poor
Financial activity monitoring: Poor
Personal information monitoring: Poor
Alerts and notifications: Infrequent
Tools and utilities: None
Login Security: Excellent