Problems Continued

By Julio Urquidi, published on December 10, 2007
Source: Tom's Guide US | Keywords: , , | Themes: Software

7. Problems Continued

Scheduling

Getting folks to work together can be a grueling exercise in itself, as the different folks who administer, develop and use a specific server may have trouble coordinating an appropriate downtime period: this is especially true for enterprise applications that require a 24/7 uptime. One of the options that may come up is a late night restart-yes...someone has to do it. In most cases, the best time to restart a server is when there will be the least amount of activity on it; this could be lunchtime, right after normal working hours or midnight. Either way, it’s got to be done, but be sure you’re ready to respond if something should go wrong. One option is to schedule your downtime during a larger scale planned outage. Just be aware of possible system dependencies that your application may rely on, like network connectivity or authentication. Those opportune times may not be as good as you think they are, and this can lead to further havoc if you can’t verify that your machine is back in a good state.

Now, for proper scheduling to happen, you need to have a clear and effective Service Level Agreement (SLA) with your clients. Without this in place, no rules are set and you, as the sys admin, won’t have any ground to stand on when it comes to working with others’ schedules. Hours of operation need to be defined with those who depend on your system, so that you can easily identify downtime windows for working on a machine.

Fail Over

One effective way to shorten or eliminate downtime during a patch cycle is to configure fail-over partners. Generally, this just means building two machines that run the same app, but keeping one server as a primary box and the second server as a backup. This keeps one machine available to the user community while the second server is in hot fail-over mode, in case the first server should go down. When it comes to patching, the Sys Admin can patch the backup box, have the production application operation confirmed, and switch the application’s functionality from the primary server to the secondary server. This can be done using built in clustering utilities or a manual DNS change. Either way, this helps prevent any long-term downtime, so users can continue with their work with minimal or no interruption at all.

Start Up Scripts

Patches are great, but if you’re not careful and don’t bother to test your machine before you reboot, you may find that your start-up scripts may have been rearranged: this is especially likely to happen to third-party and custom applications. This change in the start-up order can hang the machine during the start-up process, if the moved item is dependent on the network daemon being up for it to start. In some cases, an application will be moved to a position before the network startup script is executed causing the app to hang because of the lack of a networking process for it to start with.

To avoid problems, after applying the last patch, check your startup scripts in /etc/init.d/rcx.d or /etc/rcx.d (depending on your flavor of Linux) and verify that your scripts haven’t been renamed and moved up earlier in the start-up process. This will save you the trouble of having to reboot the machine into single-user mode or using a rescue disk so that you can rename the startup files.

redhat rc scripts Be sure to check your startup scripts after patching your machines. Reorganized RC directories can keep your machine from starting up correctly, especially for applications that require network connectivity.

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Darkk 12/11/2007 1:46 AM
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Very nice article. Patching is just a way of life of sys admins everywhere regardless of what flavor of server and desktop OS. Least the article explains in detail what to expect and the gotchas.

Good job!

Darkk

Anonymous 12/11/2007 2:23 AM
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Patching harder on Linux than Windows?!?
Maybe I'm biased, but updating Debian or ArchLinux (more of a desktop distro) has been so easy as not to even think about it.

Anonymous 12/11/2007 4:23 AM
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You really don't know what you're talking about here..and readers should avoid this article.

If you buy Red Hat Enterprise Linux with a Satellite subscription Red Hat does the patching.

If you have Novell - ZenWorks will do the trick.

If you're running a non-commercial unsupported version than sure some of the options you mention might make sense but a simple cron job with yum/apt will do it all with one command line.

Anonymous 12/11/2007 5:56 AM
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Was this article written by Steve Ballmer? And interestingly there is only a single line about the Debian-based distros? Why Mr. Anderson, why didn't you mention the details about APT? Now Steve Ballmer, let me tell you something - my close friend is a sysadmin of my university (University Of Toronto) and he doesnt even bother patching the systems because they are fully automated (over 200 machines). As well he deploys 50 machines with brand new OS installation with no more than 5 lines of commands.

Sad Tom's.. sad.. you have been an amazing site once upon a time ...

Anonymous 12/11/2007 10:03 AM
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hmmm.
I'm a Windows guy most of the time but I enjoy playing with Linux from time to time.
Actually as a Linux starter(some time ago) I had no problem patching my Linux.
It was very easy...
I do not remember reading or doing something special before patching it at that first time.

Anonymous 12/11/2007 11:09 AM
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thax for the news...

pusatcomputerbali.com

Anonymous 12/11/2007 1:32 PM
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Correction, Patch Quest by Advent Net was cited as patching only RedHat which is incorrect. It also patches Debian. In my experience finding a patch solution for your particular OS has not be that terribly difficult. Finding one that has robust scheduling, push on demand, and can handle the multitude of necessary evil apps, such as Adobe Reader, Quicktime, Realplayer, Instant Messaging, etc... is the real challenge.

GoK 12/11/2007 5:22 PM
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The author of this article needs to go back through their information, and edit this article. It is highly inaccurate! The fact that he gave Debian-based GNU/Linux flavors (ie., Ubuntu&Gentoo) less time in the article than his praise for Mircosofts upstream ability for patches, seems a bad sign for this article.

Patching most GNU/Linux installs is a simple task, which is highly scalable, and that can be fully automated through the use of CRON scheduling, etc. NO EXTRA SOFTWARE should be required to update/maintain ANY enterprise level GNU/Linux server distro (also if you server has a GUI on it, its not running in an enterprise level configuration).

I find the mention of Windows Server strange in the article, since it can't run services like Bind9 (DNS), it only makes up roughly 38% of the current market share of net servers, and since it can't run Bind9, it runs NONE of the internet backbone (DNS routing server).

I am a huge fan of Tom's, but this article should never have been published.

nochternus 12/11/2007 6:00 PM
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While there are many Linux solutions, everybody will find what works best for them. I myself have become a fan of distributions like ArchLinux. I use it on my 3 servers at work and on my desktop and server at home. the package manager, pacman, is by far the best I've ever used. While it may not categorize some things into software groups, it does have it broken down into core, extra and then everything else. It is also extremely easy to configure and create wrappers or optional interfaces that utilize pacman (just like some of the others mentioned. There is also a package called the "arch build system" that allows you to create your own packages from source with the simple modifications of a PKGBUILD file, making recompiling and rebuilding easy and efficient. My latest server was not fully supported by a vanilla or even a patched kernel so a few quick modifications to the PKGBUILD and the kernel config and one command later, the package was compiled from source and installed without me sweating, swearing or crying.

I don't want this to come off as a "YAY ARCH - EVERYBODY SWITCH" comment so much as a "do a little more research, or even a community probe could get you better information" comment. The concept of the article wasn't bad just slightly "mis-informative". Especially seeing as how not everything that is open-source and is an OS is linux/unix. Most are linux-like or unix-like (as is the nature of progression.

As a note for the naysayers, I've used Windows Server, Debian, Gentoo, RedHat, SuSE, ubuntu, FreeBSD, OpenBSD, Solaris and many spin offs of some of those. All of them have their strengths and weaknesses (most notably the flaw of the Windows Server platform would be any machine that loads it - THAT is a biased opinion.)

malici0usc0de 12/11/2007 6:34 PM
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With Ubuntu you can also set it up to silently install them in the background, it just prompts for a password then goes away. I don't know how long Ubuntu has had this but I have been using it as my only OS at home for about 2 years now and have never had a problem with patches. I use XP at work as almost everyone does and I notice it operates almost exactly the same way except it doesn't ask you for a password. So if it works for the less techie MS user base then I don't see why so many problems are occurring with this same basic system running under Linux. sudo apt-get install brain

resistance 12/11/2007 6:39 PM
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The writer of this article has 0% knowledge of _present-day_ GNU/Linux or this article was sponsored by software monopolist.

in Debian based distros like *ubuntu you can set automatically daily updates without _any_ user intervension and without installing additional software.

Its a first time I see such badly written article on tomsharware.

Anonymous 12/11/2007 6:48 PM
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I have been using Fedora for years now, and the process of patching is really easy, either the system will patch and update averything for you is you have that enabled or a couple of clicks or command lines will do the trick, Ubuntu is really easy too, and you dont have to restart if you dont want to, you just can schedule, restarts, disk management, clean up of old files...everything, for me the process of patching GNU/Linux is by far easier than Windows, not only you dont have to spend days searching for updates of your non Micro$$$ software, by yourself.....find that some app broke down....GNU/Linux, just update everything, system, kernel, software, sometimes i got to update software that i compiled myself to newer versions.....

Anonymous 12/12/2007 12:47 PM
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Hmm what about Suns UCE (Update Connection Enterprise)

What if find in this article is the lack of rollback possibility, UCE has and I've used it too. Disk space? It checks it before your do the test run? Yepp thats possible too. Oh did I also say it uploads on the testrun so the final update is not depending on network? Brilliant If I may say so.

Disclamer: I am a linux admin, with small trips into solaris land, I am not a sun drone.

matobinder 12/12/2007 1:27 AM
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Windows/Microsloth update is very nice for most users. But it just doesn't cover much else. What is great about yum, or other tools, is they cover your compilers and even many games.

However, both (L)unix and windows updates get to be more of a pain for companies. Not just in downtime, but you don't want to just drop a new compiler in, or anything for that matter. Care does need to be taken on updating those. That is one way Linux can be more of a pain. Companies generally use Windows for email, and probably Excel and Word. But, at least in my expierience, all real work is done under some Unix/Linux distribution.

Anonymous 12/12/2007 3:31 AM
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Vista sucks and the true n00bs come out of hiding. You have no right to be burning Linux in your misguided ways- and I hate linux. Really though, FreeBSD, but to comment on the article...

It sounds to me as if you've never written a shell script. You know, automated tasks that Windows can't do securely. Vista's entire premise is to suck the teet of DRM holders (Hollywod) and has nothing to do with the user and the user experience. Secondly, get a real server OS, www.freebsd.org. Read the documentation which will 99% of the time carry over into Linux and will explain exactly why UNIX is vastly superior than anything Microsoft has made-even Xenix.

Anonymous 12/12/2007 6:18 AM
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I'm just as disappointed with this article as everyone else. To tell you the truth I expected more from a Toms article. This seems uninformed and appears that the author lacks a knowledge of the subject.
Patching RHEL or SLES is as simple as using RHN / Satellite or Zenworks. The servers will very rarely require a reboot (unless it's a kernel update) unlike their Windows cousins.
If we're talking a production Datacenter network, as it seems here and comparing like with like, it's only fair to compare enterprise Linux distributions with Windows Server. These distributions have been designed around the most stable code base with supportability like stable patching and updating in mind. This is why Red Hat release periodic updates to their OS, much like MS release service packs.
It's not really fair to compare a roll your own Linux distro and compare it to an os like Windows server sold as an "enterprise operating system" The days of being on your own with package updates and having to manually recompile kernels etc are well and truly gone unless you have some specific need or desire to do it.

Unfortunatley it's articles like this written by people who have either no Linux experience or have not taken a good look at Enterprise linux distributions for a long time that get the eye of IT management and promote the misconception that linux systems are somehow less stable and harder to administer than Windows systems.

Anonymous 12/12/2007 9:06 AM
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First off...thanks for reading the article. What started as a Windows vs. Linux piece actually morphed over time into something completely different and a little more focused.

I thought I'd reply to some of the comments...

I'd like to see how many machines people are managing, especially those whose cousin's-buddy's-cousin Homer manages. If you work in an enterprise-sized environment, then you'd probably appreciate this article as these are issues I run into quite often.

To all you Linux haters and Windows haters...I never really understood why folks can be so one-sided. One OS in a large environment will never be the answer. There's so many factors that will determine what OS you end up using, so why not use them both (and throw in a mainframe and some Sun while you're at it)!?!

Really, if Windows and Linux had a kid, poor little WinNix would never have any friends.

The details on patching Debian distros may be scant, but I felt I had to mention Ubuntu because of it's growing popularity. Sorry, I couldn't get too into it, but my bigger focus is with SuSE and RedHat.

I'm just trying to cover the basic issues and techniques used to patch Linux. If there was more time I would have gotten more into ZenWorks and RHEL. Either way, I love to see how people over simplify patching servers without mentioning what they're managing. I find it hard to believe that these folks run more than a handful of machines and haven't run into any of these problems.

Other than mentioning that there a lot of patching applications out there to run on your Windows environment, a lot of the hassles you run into patching Linux apply to Microsoft as well. No system is really better than the other because it's all about how YOU manage IT.

One point about the article is it tougher to find something to help you manage your Linux patches. If you've got a nice sized budget, then get ZenWorks or buy a subscription. If you don't, then you'll need an alternative.

Thanks for the mention about PatchQuest. I'll check my sources (still, with a user-base as big as Novell/SuSE, why would a vendor not support a marketed distro and support Debian instead?---yeah, loaded question. That's how I roll).

...and finally, a reboot is a reboot. Sure, it may not happen as much with Linux, but it still does and in a lot of cases, you still need to plan for it.

Well, that's it for now. I hope you appreciate for what it basically is and not what you think it should be. Keep it positive and thrown in any advice that would benefit other readers experience with Linux. I'm sure they'd appreciate it.

Signed...not Steve Balmer.

Anonymous 12/12/2007 4:03 PM
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I use Ubuntu and I use Windows. The update system are so similar there is really no reason to write an article about the differences.

Well... Only if you're going to talk about updating the Operating System.

You see if you run Ubuntu and use the SPM to install MySQL or PostGreSQL or Open Office or your music player or video player or email reader or yada yada yada, the Update Process can/will update all of those things for you, automatically.

Microsoft only updates Microsoft. Ubuntu updates the World!

And it's coming Stevie B.

One odd animal inspired version at a time.

It's in your city. Hell, it's on your street.

Oh My God, Mr. Balmer. We've traced the Ubuntu update request. It's coming from inside your house!

Anonymous 12/12/2007 7:51 PM
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I code php and i see that in my company, the servers are updated manually, especialy php. A seemingly not-worth-my-time upgrade from php 5.1.x to 5.2.x can turn a happy client to angry, or one really pissed-off. Production servers get 1k hits a day, so it does matter if there is a downtime. Point is, there are updates you must micromanage if you are in the commercial/business environment.
And is it really worth to update every new software version as soon as it gets stable? Nope.
If you notice, major hosting firms are still having six-years-old php 4 at your disposal, probably still running kernel 2.4.x. Why? Becouse it works. And if it ain't broken, don't fix it.
It's just business, if it's crititcal - we'll patch it. If a new version is running faster by 2%, it's not worth it.
Somewhere in the real world there is no space for automatic updates...

hergieburbur 12/12/2007 7:51 PM
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Wow, just wow. No way is patching in Linux, with the possible exception of scheduling, more difficult than in Windows. It generally takes me 2-3 clicks, with no annoying reminders to restart every 5 minutes, and is completely un-intrusive. Nice try, but this article fails.


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