Microsoft Says Zune HD NOT Dead (Again)

Monday brought reports that Microsoft planned to discontinue the Zune HD line after its product page was removed from the official Zune website. But then Microsoft Zune team member Michael Yaeger said that it was a mistake, that the Zune HD page wasn't supposed to be removed, and then quickly powered up the product listing once again.

Then on Tuesday, Microsoft said that it had indeed officially killed off its Zune HD line after five years of production, and that the company will instead focus on Windows Phone. "So what does this mean for our current Zune users? Absolutely nothing," the company said via a support page on Zune.net that has since been removed. "Your device will continue to work with Zune services just as it does today."

Microsoft even said it would honor all warranties and continue customer service. "And we will continue to honor the warranties of all devices for both current owners and those who buy our very last devices," Microsoft added." Customer service has been, and will remain a top priority for us."

So as of Tuesday night, the Zune HD was seemingly dead and then brought back to life, and then officially nuked again in favor of Windows Phone. With us so far? Good. Now here's the kicker: Zune is not dead... at least, not yet. Like the Zune HD mistake on Monday, the support page outlining Zune's death -- the one that's no longer live -- was also a "mistake."

Naturally there's speculation that the Zune HD line will eventually be killed off, and that these "mistakes" were actual publications/non-publications that went into effect at the wrong time. Still, according to the Redmond company, they will continue to support the Zune HD hardware despite rumors and support pages that apparently don't exist.

"No official info has been released stating hardware is being discontinued,” said Microsoft's official Zune support team via Twitter.

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  • cobra5000
    Really, "mistakes"? What a joke.
  • eddieroolz
    Okay Microsoft this has to got to stop. If you're going to keep it alive, then at least refresh the damn thing. If you killed it once, then leave it that way!
  • jhansonxi
    This haphazard product management isn't going to encourage anyone to make a long-term investment in Zune hardware at anything more than fire-sale/clearance prices.