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Apple's iPhone Battery Replacements Have a Major Catch

Some iPhone owners who have had batteries replaced as part of Apple's $29 discount program have accused the company of finding other faults and charging for them before replacing the battery in an attempt to profit, according to a report from the BBC.

Credit: Shaun Lucas/Tom's Guide

(Image credit: Shaun Lucas/Tom's Guide)

iPhone owners in the report said that Apple demanded replacements for damaged screens or other internal components, which could cost up to ten times more than the quote for the battery.

"When it comes to iPhone battery replacement, if your iPhone has any damage that impairs the replacement of the battery, such as a cracked screen, that issue will need to be resolved prior to the battery replacement," Apple told the BBC. "In some cases, there may be a cost associated with the repair."

The company's website for battery repairs states that "If your iPhone has any damage that impairs the replacement of the battery, such as a cracked screen, that issue will need to be resolved prior to the battery replacement. In some cases, there may be a cost associated with the repair."

While our attempt at getting a battery replaced was quick and easy, some on forums have also commented about issues with the process.

Apple's $29 iPhone battery replacement is for the iPhone 6 and later models, and soon after Apple admitted that it was throttling performance to maintain battery life in older phones, and that new batteries could resolve the issue.

It does make sense that some issues could keep Apple from replacing the battery, but it certainly doesn't seem as easy to get back to full performance as some owners might expect. 

  • tracymrutter
    Uhh...Yeah. I just had my Iphone 6 in for the $29 Battery replacement and they told me it was going to cost $300 because my water indicator got wet. This whole throttling performance thing is a load! Not being upfront with your customers is still a lie. That, plus Apples insistence on having to have so much control, password issues,and stupid Apple ID's drove me away. I am the owner of a new S9 and so far I love it.
    Reply
  • bdmesq
    i had nothing to do with iphone ever but had in the past an Imac and can state that the way dealt with a faulty production sery of their Imac was nothing less than theft.
    I will advise anyone to stay away from them even if they may have super-technology.
    May they improve their ethics first
    Reply
  • atlantaterry_60
    Here in Atlanta at many small shopping centers, there are independent stores which will replace your Apple battery for a reasonable cost. I would presume that similar shops could be found in most towns.
    Reply