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AT&T, Apple Randomly Canceling iPhone 4 Orders

Apple said it was the biggest first day of preorders the company had ever had, and there were likely plenty of people disappointed they didn't get a chance to reserve themselves an iPhone. However, some of the folks who thought they were lucky enough to get one are disappointed too. It looks like Apple and AT&T are randomly canceling preorders with no explanation.

Last week there was word that some people were having their preorders canceled by AT&T without any notice. At the time, it was said that this was because some people had accidentally ordered more than one iPhone 4 by clicking submit too many times. However, an increasing number of people are receiving emails and it looks like some of them only ordered one iPhone in the first place.

Gizmodo reports that it has received multiple tips from readers regarding the issue. Despite an email from someone purporting to be an AT&T rep explaining that only extra preorders are being canceled, some readers say that even though they only ordered one phone, only one iPhone 4 showed up on their bill and their contract with AT&T was renewed for two more years, they still received an email to say their order had been canceled.

One reader way down in the comments of the Giz piece says he knows why it's happening. After speaking with both Apple and AT&T (at the same time because he was sick of getting the run around), he discovered that the two are canceling some orders because they've run out of phones.

"After spending around 2 hours going back and forth between Apple and AT&T I have finally found the answer people. To find out this truth, I had to have a manager representative from both Apple and at&t on a 3 way conference call. This is why my pre-order was CANCELLED. It wasn't because I had paid with a debit card, or had paid my bill a few days late.It was because Apple and AT&T sold me a phone that did not exist. They physically ran out of phones to sell, and booked too many pre-orders to fulfill. AT&T said this, and I quote:"We received over 600,000 pre-orders for the new iPhone 4, and you ordered yours on the 16th. Unfortunately we don't have extra phones for the people who ordered this late into the pre-order and you will receive an e-mail anywhere from June 24th to July 1st stating when the new iPhone is again ready for order"Kind of shady isn't it? I had a delivery date, $248.00 was taken from my bank account and my service has been renewed another 2 years without an iPhone 4 to show for it. Im glad to have gotten the straight answer I was looking for, but this is a SERIOUS fuckup on AT&T's end and I even blame Apple for letting me order this phone when no stock was available. TL;DRIf your iPhone 4 order got cancelled for no reason, it's because they ran out of iPhones and you ordered too late."

Still no official word from AT&T or Apple on this but we'll keep your posted.

  • zaznet
    This just means the Ebay peddlers are going to raise their prices again. This really does change everything again.
    Reply
  • I preordered my iPhone at 5:30 eastern time on the 15th.and got through after a couple of times. I received the confirmation email about 3 hours later. I received an email on Sunday the 20th stating it was shipped from Hong Kong via FedEx and would be here on the 24th or sooner.
    Reply
  • fusion_gtx
    I understand that with the breakdown in the system mistakes were made and phones were ordered that didn't exist. It could have happened to any company (the fact that it was Apple/AT&T does make me giggle a little) but if they go and cancel a phone then the people should be getting a full refund plus the 2 year renewal should be canceled until the new phone is actually available.
    Reply
  • glock19er
    I preordered my iPhone at 5:30 eastern time on the 15th.and got through after a couple of times. I received the confirmation email about 3 hours later. I received an email on Sunday the 20th stating it was shipped from Hong Kong via FedEx and would be here on the 24th or sooner.
    Reply
  • Nakal
    I am so glad I went an Android Phone... heh
    Reply
  • sliem
    "...but this is a SERIOUS fuckup on AT&T's end..."
    so f-word is fine in article but not in comment/replies.

    On other note, AT&T is basically just a general f-up.
    Reply
  • zaznet
    sliemso f-word is fine in article but not in comment/replies.
    They were quoting another source, but expect an article update that partially hides the text especially now that you pointed it out.
    Reply
  • airborne11b
    I don't see why people even bother with AT&T. Evo blows Iphone out of the water (just about any droid does) for the same price, and both sprint, and verizon data/talk services are superior to AT&T. Who the hell would want to own an apple product anyway?

    Zunes and Droids ftw imo.
    Reply
  • its b/c they used a debt card! the system did not tell them they could not and well they cant use a debt card to order....i work for at&t and thats what the problem was for some of our customers
    Reply
  • warezme
    I don't get it. Why such desperation for a what is just a glorified phone. I had the option to update with my old 3G but I no longer want anything to do with AT&T or Apple. The 3G didn't make my life any better and may have made it worse with sketchy service and overpriced bills. You desperate iphone people need to get real.
    Reply